
Orange Coast Chrysler Jeep Dodge Ram Fiat
Costa Mesa, CA
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Simply a breath of fresh air - when it comes to buying a new car. I bought a new Dodge Dart Limited here (first baby as a result of the Fiat/Chrysler Group marriage) - and I can honestly say that it was one new car. I bought a new Dodge Dart Limited here (first baby as a result of the Fiat/Chrysler Group marriage) - and I can honestly say that it was one of the least painful buying experiences I've ever seen. Specifically looking for the Dart, I came to Dodge in Capo after reading a lot of these reviews, actually. And they were spot on. Negotiating a fair price wasn't the hours long process that it usually is...they are pretty much honest and straight forward with things. They don't want to waste time, and they don't want to waste your time. That's very, very rare when purchasing a vehicle. The car tech/spec guy (a salesman doesn't accompany you on your test drive) was honest and thorough about features - including what MPG you'd REALLY expect from the vehicles, which is always a little less than what's on the sticker, of course. They really stress your satisfaction - apparent even when coming back for a second test drive. They literally handed my the keys and said: "Take it out for as long as you want, we want to make sure this is the right vehicle for you." And without any employee from the dealership at that (after it was apparent that I was a serious buyer, that is). They introduce you to service people, answer every question they can about costs and little details - to the best of their ability. When the car with my exact specifications (or close) wasn't in stock, they didn't try and sell me a car with the higher price tag - no pressure whatsoever. In fact, they even recommended ordering a custom car from the factory to save me a few thousand bucks while still getting the features I wanted. Without getting into too many details: They searched for one that was close at other dealerships (to swap so they could fulfill my preferences), thought they found one, that fell through (not their fault), then found one with even more features than I needed and went out of their way to make the numbers work for my original parameters on payments. They're honest about pricing, incentives for purchasing (and were straight forward about when incentives come through as they make sense for the Chrysler group), etc. Super chill team of folks to work with, who, as a team, want to make you happy, while generally not screwing you over. Of course, every business is there to make money - that's to be expected. As long as you know where you want to be in regards to payment, the push is DEFINITELY not even close to as painful and unbearable as a normal dealership - by far. Fred and Paul were awesome to work with: they try to make things convenient and even will start processes over the phone to cut down on time wasted at the dealership. Super chill group of folks and the best buying experience for a car I've had. More
Travel a BIT and SAVE Time and Money! As a Mercedes Travel a BIT and SAVE Time and Money! As a Mercedes owner for many years I decided to look at the various models available, BMW, Rang Rover and Mer Travel a BIT and SAVE Time and Money! As a Mercedes owner for many years I decided to look at the various models available, BMW, Rang Rover and Mercedes and I finally decided to purchase a 2013 SRT 8 Jeep. I met with several dealers in San Diego and unfortunately I spent the entire negotiating which was SUCH a WASTE of time. I decided to look outside of the box and use the internet which is how I found Orange Coast Chrysler Jeep and Dodge. I did all the negotiations via the internet and found the right car. I spoke to Eric L. Moore who provided all the necessary information needed to make a LONG DRIVE WORTH WHILE. Don't be fooled with false promises by other dealerships, Call Eric and he will MAKE things HAPPEN for you. Wayne was extremely helpful and Julie in Finance was AMAZING in making everything smooth and quick. BUY your next car and Orange Coast, you won't be disappointed. By the way the 1 hour road trip to San Diego was AWESOME in my new SRT 8 Jeep. Sincerely, John F. Labsan Proud Owner of a SRT Jeep More
Do yourself a favor and go see DARYL and the rest of the team at Orange Coast. You'll be glad you did!! I've been through several car buying experiences before, and this one was -- by far -- the easiest team at Orange Coast. You'll be glad you did!! I've been through several car buying experiences before, and this one was -- by far -- the easiest. Purchased a 2013 Dodge Challenger from Daryl last week. He answered all of my questions about the car, and really made me feel comfortable during the whole process. After purchasing the car, Daryl literally went through every feature of the car -- literally every feature. He really goes out of his way to ensure you are going to be comfortable in your new purchase, and how to maximize the fun you'll be having in your new car. Daryl also took the time to not only walk me over to the Service and Parts department, but to introduce me to the team over there as well. It felt good to know that when service needs arise, I'll already know who to turn to. Daryl then turned me over to Julie in finance to process all of the paper work, and to go over protection options. She really was easy to work with, and will really ensure you get everything you need, at a fair price. My advice to everyone would be to do your research as you can before you get there. Figure out how much you can spend, what car you want, etc... The more prepared you are, the easier the entire process will be. Most importantly, just relax and get down to Orange Coast and know that you are in good hands. At the end of the day, Daryl, Julie in finance, and everyone else at Orange Coast Dodge does an outstanding job, and needs praise for their work. I would be hard pressed to recommend anyone else for your auto purchasing needs. More
Hunter was by far the most amazing salesperson I have ever had the pleasure to work with. If you want no BS, just ask for him by name. I work 60 hour weeks and made a deal over the phone that was exact ever had the pleasure to work with. If you want no BS, just ask for him by name. I work 60 hour weeks and made a deal over the phone that was exactly as he said it would be when I got there to put ink on paper. It was WAY too easy to get our Rubicon(that Hunter drove 2 hours to get for us) at the price and terms we negotiated over the phone. We were waiting with machete's in hand to hack away at all the "but's" that were sure to greet us at the signing table, but there were none. seriously. none. I buy a lot of toys. I have dealt with many car salesmen. This experience has so pleasant, I left there baffled. More
Bought a 2012 Dodge Charger R/T Max from this dealer. Did all of the pricing through the internet and went in there to sign the papers. This was the easiest buying experience I've had in buying a car. They d all of the pricing through the internet and went in there to sign the papers. This was the easiest buying experience I've had in buying a car. They did not try to change the price when i got there. There price also blew everybody else away. I definitely would buy again. More
After a fourth visit to try to get our speaker fixed it was still not fixed. Called in the speak with Craig who was on vacation, spoke with Eric Westfall who attempted to push the problem off on Tuttle-Cli was still not fixed. Called in the speak with Craig who was on vacation, spoke with Eric Westfall who attempted to push the problem off on Tuttle-Click Jeep. Lame customer service!!! Hard to believe it takes more than 4 attempts to get the job done right! Will never purchase from Orange Coast Jeep again! More
I really enjoyed dealing with Steve Roth and John Hudson. Both were great and kept their words all down the line throughout the process. But most importantly to me their price blew everyone else away! Both were great and kept their words all down the line throughout the process. But most importantly to me their price blew everyone else away! I highly recommend price shopping them and doing business. They were a pleasure to work with. Would go there again and recommend my friends. More
All of the above mentioned names have been involved selling the Galkins a Jeep. we would like thank each one of you for your customer service and attitude. In turn, your reward is customer loyalty and selling the Galkins a Jeep. we would like thank each one of you for your customer service and attitude. In turn, your reward is customer loyalty and of course the order. P.S. I would like to thank Arlene, DMV for her help. More
My experience with this dealership was one of the more unpleasant experiences in recent memory. The sales people were flat out dishonest. One quoted me a price more then $2000 higher than the price they unpleasant experiences in recent memory. The sales people were flat out dishonest. One quoted me a price more then $2000 higher than the price they listed on their website for that same vehicle. When I pointed it out they claimed it was an error so I gave them another shot. When I went back in, however, the vehicle online had been "sold" and they claimed there was only vehicle in the entire region that would fit my needs. 5 minutes, a google search, and phone call later I found a similar vehicle (grand cherokee overland, black, 4x4) down the street for $3000 less than this place quoted me. Also, at least one product specialist couldn't even answer simple questions about the vehicle. In sum, I was very disappointed with their business practices and would not recommend them to anyone. More