Orange Coast Chrysler Jeep Dodge Ram Fiat

LONNA LOVE is an invaluable asset to the Service Team! Lonna Love, the recently hired woman in the Service Department was an authentic breath of fresh air. She seemed knowledgeable about her work; and she Lonna Love, the recently hired woman in the Service Department was an authentic breath of fresh air. She seemed knowledgeable about her work; and she was much more responsive and respectful to me than i'd experienced previously from either Paul or David. When I asked her to 'note' my file for the extended warranty she sat down and explained a couple of items about my extended warranties which no one else had in 4 previous trips to the service department. I was in & out within 90 minutes for an oil change on my 2010 Jeep Liberty. No car wash that day...challenges w/a big rig or something(?). that was OK. because I preferred to be on the 405 headed North back to Los Angeles before the thick rush hour traffic. In My Opinion: LONNA LOVE IS A KEEPER! More

BAIT AND SWITCH SPECIALIST!!!!!!!!!!! Stay away from these guys, COMPLETE DIRT BAGS!!!! My problem started over a month ago when I contacted these guys about a new Jeep Rubicon X. I was em Stay away from these guys, COMPLETE DIRT BAGS!!!! My problem started over a month ago when I contacted these guys about a new Jeep Rubicon X. I was emailed back by a sales person named Garrett. He informed me he could give me 1k off sticker. I politley thanked him and said, I could get at least 3k off sticker at several other dealerships, at which point he became beligerant and typed back in all CAPS. I have purchased 4 different vehciles from this dealership in the past and forwarded his emails to the owner of Orange Coast, Jon Gray. I had his email from him thaking me for my prior purchases. Mr. Gray responded back saying that Garret's conduct was unprofessional and said that it was not indicative of his employees attitudes. I accepted his apology and he got me in touch with a new "Salesperson" named Ken. Ken assured me that I would be getting 4k off the sticker of the vehicle to make up for the service, which I thought was great. It started out just fine. I was going to use OC Motorsports to build the jeep and we were going to wrap some of the cost of the lift into the financing. It took almost 2 weeks for the lift and pricing to be finalized through OC motorsports (Partly my fault since we priced out several different suspension packages). During that time they sold the vehicle they had quoted me on. When I inquired when they could get me another, Ken said yes, but now my discount would only be 2k as it was a new model year (Had I known that I would have been down at the dealership day one). The classic 1990's used car salesman bait and switch!!!! At this point I wasn't happy, but I wanted to see where the numbers landed. Ken had all of a sudden dissapeared and wouldnt return my emails. After my third email he "Apologized" that he had been busy with end of the month (Like he couldnt shoot me a 2 line email letting me know that" and said he would have my numbers shortly. Two days later I get an email, not from Ken, but from the original rude and inept sales person "Garrett". There was nothing written in the body of the email, just a screen shot of their computer screen showing a montlhy payment that was $140 higher a month with an additional $1500 down payment. Ken didnt even have the decency to send the email himself to explain why the down payment and monthly payment was substantially higher. This is one of the most unprofessional, classless transactions I have ever been a part of! I have purchased over 23 new vehicles since 1994. I have never been treated with such contempt or indifference. I have purchased 4 different vehicles from this dealership, so to say I have been loyal to them is an understatement. I bought my 2014 Grand Cherokee SRT8 from Poway Jeep because Orange Coast wouldnt return my emails in a timley manner (Never contacted the owner on this issue). This dealerships service and employees are sub par and define why the general public cant stand the buying process. Buyer beware, absolutley an untrustworthy dealership!!!!!!!!!! More

What an incredible service Dept! Took my Jeep in for service. Paul Gordon immediately greeted me and asked me what concerns that I had that needed attention. He listened carefully to Took my Jeep in for service. Paul Gordon immediately greeted me and asked me what concerns that I had that needed attention. He listened carefully to them, and immediately said, we will get it handled. They had me in a loaner car and on my way and efficiently had me back in my car that afternoon with everything completely addressed. My expectations were completely exceeded!This dealer has my Jeep service business for life! What an incredible experience, and one that you do not have every day when you take your car in for service. ! I would highly recommend this service dept, and particularly Paul Gordon, very highly! More

Not recommend This review is for sales services only. Ok experience. I came 3 times total. End up buy the jeep wrangler Sahara 4 doors here, because I like the This review is for sales services only. Ok experience. I came 3 times total. End up buy the jeep wrangler Sahara 4 doors here, because I like the car a lot. First time I came, no one outside great and show me car. Second time I went inside the office, then Cole Jezowski said hi and showed me the car. Test drive with him. I like him. He is not too pushy. It's his job to sale anyway. I asked him all kind of questions about the car and finance. Then I walked away. I told him "can we do this tomorrow?" He answered "sure, I'll keep your file here. So you come back I have all info ready. " at least he was not rude. Next day I came back at 7 pm. Talked to Cole again for price and financing. I got the car for Around $37000 total. Waiting for finance was really long, two hours waiting. Cole is experience seller. He gave me an impression that I had some good discount. This is my first time, so I was trick. Although my experience was ok. I would not come back. I would not recommend for first time buyer to come here, unless you have good negotiating skill. More

After several test drives of 09 Mazda5 at 4 other dealers, I went to Orange Coast Chrysler Jeep Dodge dealer to test drive one that they had advertised. I spoke with the Sales Manager-Howard. I exp dealers, I went to Orange Coast Chrysler Jeep Dodge dealer to test drive one that they had advertised. I spoke with the Sales Manager-Howard. I explained to him that the price was fair but that I had seen another for approximately $400.00 less. I told him that if he was willing to match it and address a "check tire" light and a grinding sound that I believed to be a suspension issue, then I would buy the car. Howard explained to me that all their used cars have been inspected and are approved to be sold. Nonetheless, he agreed to have the car looked at by the local Mazda dealer. He specifically told me that a Mazda Mechanic would drive the car and make the repairs needed to correct the problem. The following day I called Howard to confirm that the car had been repaired. Howard told me that the car was still at the Mazda dealer but that it should be ready by the time I arrived. Eventually I picked up the car. About 15 minutes into my drive home the check engine light went on. I immediately called Howard to inform him about the light (upon getting of the freeway I started to notice the sound in the suspension). Howard told me that the car had been checked out and driven by the Mazda mechanic and that "Leonard" from the Mazda dealer told him that they had rectified the problem. Howard told me that he would call me later to give me instructions as to what to do to have the problem addressed. The next day I called Howard at the Mazda dealer following Howard's instructions. Leonard told me that he was never told to test drive the car. Furthermore, he told me that he was simply told to reset the computer in the car. I relayed this information to Howard. All he could say was that there must have been some sort of miscommunication. Initially Howard agreed to correct the problems but then told me that he had given me such a great price that he didn't know if they had room to pay for the repairs. I told Howard that I was willing to have the car inspected by my regular mechanic because I felt his prices would be more reasonable than that of the Mazda dealer. After talking to his used car Manager Howard agreed. My Mechanic inspected the car and wrote and estimate of the repairs. Howard agreed that the repair cost was fair and would get back to me to arrange repairs. The next day Howard told me they were only obligated to make repairs to the light issue because it was a safety issue. Repairs to the suspension would be my problem. I explained to Howard that quite frankly that was mildly interesting to me. He had told me that the repairs had been done prior to picking up the car; Howard clearly lied. Howard told me that they were willing to pay $200 to repair the problem with the light or to spend it any way I wished to. He also gave me the option of returning the car back. I told him I would call him back the next day with my decision. The next day I told him I was returning the car. Howard then told me that was not an option. I told Howard we would be resolving the cost in court. Howard told me that they have their attorneys ready for court. A day or so later Howard called me willing to pay me $600 (total cost was $643.27) for the repairs. I paid for the repairs up front just as they asked me to and faxed them a copy of the bill. I asked him to call me to confirm that he received the fax. He did not. I asked Howard assured me that the check would be sent that same day first class mail. Thirteen days later and after several calls and voice mails, no check. I eventually called Orange Coast (accounts payable) to inquire about the check. They were quick to address my concerns and I informed me that the check had been sent out to my mechanic. Clearly the miscommunication and deception from the "Sales Manager" need to be addressed. Howard at Orange Coast Chrysler Jeep Dodge is the epitome of a car salesman. More

My wife and I visited this dealership just to check the car listed in the internet for a used car. We were met by Sam, very accommodating and helpful. He show us the used minivan area however he could not car listed in the internet for a used car. We were met by Sam, very accommodating and helpful. He show us the used minivan area however he could not identify which one we are looking. Sam refer as to Garret, and Garret assisted us what we are looking for. He printed the list of the used car we are interested and show us one by one. My wife prefer a black color exterior and interior, Garret look at the back and bring what my wife wants. We look in and out and notice missing part inside the van and promised he will fix it. He ask us to drive it and feel the car . After that we walk to his office and do the paper work. And then introduce us to Lorry to handle the financial thing. After all the paper signed and processed Garret introduced me to Sam for parts I want to replace and finally to Sam again to orient us on all the features of the car. All what I describe are normal and standard how ever those people mention did they work professionally with human touch. Keep it up. More

Great service! Got in and out in a couple of hours, got the price we wanted and 2 super cute cars. Thank you David Palmer, and everyone else who was super nice to us! the price we wanted and 2 super cute cars. Thank you David Palmer, and everyone else who was super nice to us! More

My visit $ purchase from OCC was the absolutely BEST i've experienced since i purchased my last new vehicle! I called ahead to notify the internet manger of my plan to drive out to OC (from Los Angeles i've experienced since i purchased my last new vehicle! I called ahead to notify the internet manger of my plan to drive out to OC (from Los Angeles) to 'test drive' the Liberty I desired which I found this weekend on AutoTrader. I saw this vehicle online at this dealership over 10 days ago, but unable to keep my appointment to test drive and talk numbers due to illness. "The stars and planets, plus the SUPERMOON were shining for me--on AutoTrader Saturday night it was REDUCED $3000! Terrifficly spooky omen! Alan (the internet manager) was efficient, knowledgeable, NO PRESSURE, "laid back", and seasoned salesperson. The first & best I've EVER experienced! Following the test drive, the entire process from credit check through signing acquisiton docs was less than 60 minutes! They were 'flexible' and I was 'reasonable'...'received the terms I desired...all that mattered. Im gratefully awestruck by the entire experience! Oh yeah: we were served barbecued hamburers and hot dogs w/condiments FREE, too...an unexpected delight! So If you're EVER in the mood/market to Buy an AMERICAN made --JEEP, CHALLENGER, CHARGER, WRANGLER, or any other Chrysler product, check em out! More