Orange Coast Chrysler Jeep Dodge Ram Fiat

Finally a great buying experience Wife and I purchased a 2016 Ram 1500 from Orange Coast this week. I dealt with Chris Ramsey - Internet Sales Manager. Everything but paperwork sig Wife and I purchased a 2016 Ram 1500 from Orange Coast this week. I dealt with Chris Ramsey - Internet Sales Manager. Everything but paperwork signing and delivery he did via email and occasional phone call. It was the best vehicle purchasing experience we have had to date. Due to past experiences, I could not believe our luck while waiting for the other shoe to drop. Everything Chris told us was true and correct. No gotchas, surprises or BS. The finance department was also a very pleasant experience. Yes the customary offers of add ons are made but zero pressure. We were treated well and respectfully. Overall we found the office staff friendly. Two other Dodge dealers could not locate the truck we needed and expected us to make unacceptable compromises. We did not want the Hemi nor the longer crew cab truck. On very first email contact, Chris located the exact truck we wanted down to the last option (rear axle, optional fuel tank, etc). He sent PDF of that truck's factory window sticker showing that it had every single item we wanted. It was equivalent to a factory order without the wait. How did he locate it within minutes when other dealers could not ? They use the same Dodge search engines. As I later found out, Chris is totally committed to the customer's needs. I can say this because with another dealership, when pushed they "suddenly found" the very same truck Chris offered me and for $1k more, same truck! What this tells me is that the other dealers had no real interest in meeting my needs. Chris dispatched the Orange Coast vehicle carrier and had our truck delivered within days without adding a single mile on it. At delivery, Chris covered all the features, answered all my questions and at our request skipped ACCESS stuff we have zero interest in, you guessed it we are seniors. More

Awesome experience The crew at orange coast are great they worked hard to get us the deal we wanted and in the end they drove the car down to us so we didn't have to go The crew at orange coast are great they worked hard to get us the deal we wanted and in the end they drove the car down to us so we didn't have to go out of our way to get the truck. These guys are great highly recommend them. More

They were Fabulous and Kenny Smirz is Man of his word. This might sound a bit long winded but if you have been through what I have with all of the other dealers you will get it. First I went to Ford fo This might sound a bit long winded but if you have been through what I have with all of the other dealers you will get it. First I went to Ford for the Explorer XLT 4x4. I was very clear on the must have's and options I can live with/without. I loved it and was quoted a price on the package I wanted and then he realized it would have to be custom order and kept trying to sell me things i didn't want. He finally placed the order on the one I asked for and forgot to add two features i wanted and then quoted one price and it was a "BIG" price difference later, so I left Ford. Then to Cadillac and GMC. Went to look at the SUV's. Not at all interested in the Terrain or Acadia but he kept trying to sell me the Yukon Denali. I told him I would love to have it, are you paying the $52,000 for it? He didn't like that response for it. After that I was giving up but then decided to look at Dodge and Jeep. Went to Orange Coast Jeep In Costa Mesa. Was referred to Kenny Smirz. I told him EXACTLY what I wanted, where my payments needed to be and I showed up later that day. He had the perfect Jeep Cherokee Limited 4x4, all white with chrome and every bell and whistle. it was like a spaceship. I asked about the black out package and he then showed me the Jeep Altitude that is exactly the same as the Grand Cherokee but with the black out package. I fell in love. Kenny was so attentive to what I wanted and everything he promised he delivered. He made sure I was well taken care of and never pushed me off on anyone else. Kenny is the Sales Manger and he took great care of me. He was never too busy for me. So needless to say, We made a deal. Kenny gave me the BEST deal and zero out of pocket, across the board trade in on my 2013 Ford Edge. My payments are exactly the same as before and I have a brand new Jeep. Thank you Kenny Smirz and Orange Coast Jeep, Costa Mesa. I also added the tire rotation/oil change/car wash package for $10 a month. Can't go wrong with that. Lori in the finance department was super sweet and explained everything to me. Wilie made sure i knew how to actually navigate the car once i was driving away. What a great team. Funny thing is I wasn't looking to buy a new car but Ford kept calling me with a great offer to trade in my 2013 Ford Edge with no money down for a new one. Well thanks Ford for getting me into my new Jeep More