Orange Buick GMC - Service Center

Very poor communication, even though my cell phone didn't work in my office: there were multiple contacts for the services provider to call. Even my nephew who works at Lexus of Orlando, as a service provide work in my office: there were multiple contacts for the services provider to call. Even my nephew who works at Lexus of Orlando, as a service provider tried multiple times to reach out to the dealership. He was very confused as to why a car with low mileage and just out of warranty would already have fuel pump issues. I was able to receive text messages. It shouldn't take over 24 hours to diagnose and 1 hour and over $500 later to fix. Everything about this experience was poor communication and service. The car has 22,250 miles on it. I was told with a straight face, I declined the extended warranty. This car was my lease, bought by me. I started having trouble in December. Made an appointment at Fountain, they hooked the car up and I was told nothing was wrong. This was not something I slacked on. I find it hard to believe the warranty, 3 years/ 36,000 miles on this vehicle is a joke. Upon arrival I asked to speak with the service manager, It was convenient this person had just left. Had my husband not left, I would have left the car at the dealership until I was able to speak with them. Having purchased this car at Orange Buick, over my dealership at Fountain, I can clearly see there was no loyalty at either place and no one tried to earn it. The car was even due for an oil change and I'm shocked that that was never brought up. I feel the dealership stopped testing at a certain point found an issue and gave me that scenario. More

I wasn’t told there was a $195Charge for the diagnosisAlso the diagnosis was wrong and vague diagnosisAlso the diagnosis was wrong and vague More

my service advisor was Latana and she was great! Jake drove me and he was great Jake drove me and he was great More

Best service department I have ever been to. Highly recommend for all services pertaining to GM products Highly recommend for all services pertaining to GM products More

Transparency and kind service. Not the fastest turn around, but acceptable. The people make the difference Not the fastest turn around, but acceptable. The people make the difference More

I've been dealing with OB about 7-8 yrs and always excellent service ‼️ GREAT JOB‼️ excellent service ‼️ GREAT JOB‼️ More

Friendly and fast service all of the staff are always friendly and helpful and I can count on my service getting done right the first time friendly and helpful and I can count on my service getting done right the first time More

Friendly and responsive. I had to have my car towed in for some very unexpected warranty work. Robert was great about keeping me informed throughout the process. I had to have my car towed in for some very unexpected warranty work. Robert was great about keeping me informed throughout the process. More

Dealership service and employees are the greatest. Continue with the excellent service. Area is very clean. Continue with the excellent service. Area is very clean. More

Service to my Encore today was just outstandingly quick, convenient, and very professional as usual. convenient, and very professional as usual. More