Orange Buick GMC - Service Center

I have been dealing with Orange Buick for 15 years, and they are consistently the best dealership I have encountered, bar none! No turnover in employees, never push for service that is not needed, and if t they are consistently the best dealership I have encountered, bar none! No turnover in employees, never push for service that is not needed, and if there is ever a problem, they will listen, respond and act. More

Very friendly place and great service. I would go there again. Lounge is a nice place to do your work and also get a little snack if need be. Clean and well maintained. again. Lounge is a nice place to do your work and also get a little snack if need be. Clean and well maintained. More

I am very pleased and proud to rate Orange Buick GMC with the highest customer rating possible. Although I did not purchase my vehicle from this dealership, my experience(s) with the Service department has n the highest customer rating possible. Although I did not purchase my vehicle from this dealership, my experience(s) with the Service department has not been anything less than stellar. I owe this all to Mr. Bill Murdock, whom upon my first visit, requested to be my personal Service Manager. The welcome alone, gained my confidence in allowing my service needs to be accomplished at this establishment. Bill goes above and beyond expectation to ensure that my vehicle is serviced properly and operating at the highest level. He is honest, trustworthy, and has earned my family's utmost respect and friendship. I personally commend Bill for his untiring efforts in assisting Orange Buick GMC in becoming one of, if not the best, Buick/GMC dealership in Central Florida. More

Checkin at Orange Buick was friendly and efficient. The waiting room was pleasant, and we enjoyed an excellent, complimentary lunch while we waited. There was also free coffee and hot chocolate. There was waiting room was pleasant, and we enjoyed an excellent, complimentary lunch while we waited. There was also free coffee and hot chocolate. There was television and many magazines to pass the time. Tom Sandiago stopped in regularly to describe the progress of the work. Time passed quickly, and we were back on the road with our car running like a fine watch. The entire experience was pleasant. More

David is always pleasant and makes sure my truck is done when I need it back. I have been taking my Envoy to this dealerwhere I purchased it for the last 10 years and am very pleased with the service and th when I need it back. I have been taking my Envoy to this dealerwhere I purchased it for the last 10 years and am very pleased with the service and the people who work there. They will only sell you what you really need. I trust them when they tell me I need something done, I will get it done. I get all my oil changes with them eventhough it costs a little more because I trust them to do it right. I was a little saddened to see the program of getting a free oil change after 5 had been discontinued. I thought that was a nice way to say thank you to repeat customers. Thanks for being a great place to bring my vehicle. More

Tim Filotei always takes care of me the way he should. Gets me in and out as fast as possible. Does not try and sell me services I do not need. When he tells me something needs to be taken care of, I know Gets me in and out as fast as possible. Does not try and sell me services I do not need. When he tells me something needs to be taken care of, I know that it needs to be done. I drive out of my way to go to this dealership because of the service. As long as they continue to provide the same level of service, I will continue to do so. I am not really satisfied with the Buicks now available for sale. Because of the service, they may get me to buy one in the future. If not for the service, I would not be buying a Buick in the future. Mark Traver More

I email or call Bill Murdock, tell him it is time for service. He schedules me at a convenient time and I am in and out. If additional service is needed it is discussed early in my visit, not after I h service. He schedules me at a convenient time and I am in and out. If additional service is needed it is discussed early in my visit, not after I have been sitting there for 2 hours. I don't want to forget the great little cafe they have there. Everyone is friendly and so very helpful. More

Due to ongoing warranty concerns, I originally initiated contact with General Motors, primarily in hopes of getting a power steering issue I was having with my Buick Enclave repaired under warranty. A Gener contact with General Motors, primarily in hopes of getting a power steering issue I was having with my Buick Enclave repaired under warranty. A General Motors representative phoned me and advised that I really needed to get the vehicle over to the dealership so the service department could diagnose the problem. The GM rep then conferenced Orange Buick on the call and Tom Santiago answered. He immediately went into a "service excellence" mode and said he would take care of me and asked me to bring the vehicle in. I started to get some comfort from Tom's attitude and comments, but I still had some reservations. The next morning, I brought the Enclave in, but on the way, another ongoing issue occurred - the headliner was dripping water inside and onto the rear seat. This had happened numerous times before, but I had never had it looked at. Upon arrival at Orange, I pulled up to Tom's desk. Tom was quick to get things started and said he had already discussed my power steering issue with his "boss." Tom then asked if I was having any other problems, so I mentioned the headliner drip. He then looked at the service records for my Enclave and noted there was some history with the power steering and headliner drainage and because of this, he might be able to get this covered under warranty. Later that day, Tom called me to let me know they replaced the power steering pump and also replaced the water pump due to a leak I was not even aware of. He noted they still had work to do on the headliner, but the car would be completely repaired by the next day - all either under warranty, or as an act of goodwill on behalf of the service department/dealership. Obviously, Orange Buick's service department overwhelmingly exceeded my expectations. I was hoping to just get my power steering issue resolved, but got two other issues taken care of as well. This was due to the exceptional service and attention to detail provided by Tom and the rest of the service department staff. I cannot say enough about how appreciative I am for this, so I'll just close by saying THANK YOU!!! Glen More

I drive a 2007 Saturn Aura XR and have been coming to Orange Buick for all my service & warranty issues since Saturn closed. I am extremely happy with the service I receive and the advice I am given. Eve Orange Buick for all my service & warranty issues since Saturn closed. I am extremely happy with the service I receive and the advice I am given. Everyone is extremely helpful and answers any questions I might have. I formerly worked with Fred Ascher and now have Robert Cicero as my service consultant. I will keep coming back for service and I do spread the word how great the service at Orange Buick is. Orange Buick was recommended to Saturn owners and I understand why. Keep up the OUTSTANDING service! More

We took our Rendezvous to get the intake manifold seals replaced. Bill kept us updated on the progress as it was an all-day job. Our first service work with Bill was not very good but we feel that he has replaced. Bill kept us updated on the progress as it was an all-day job. Our first service work with Bill was not very good but we feel that he has improved since that time--perhaps it was just a miscommunication on our part. More