Orange Buick GMC - Service Center

Each and every visit to the Orange GMC Service Department with my 2500 Sierra Service Vehicle, I am treated like a VIP. The service is fast and efficient and never for a second do I feel like I am in line b with my 2500 Sierra Service Vehicle, I am treated like a VIP. The service is fast and efficient and never for a second do I feel like I am in line behind someone else. Robert Cicero has been the service manager I have gone to for years. He has serviced vehicles for my family since my Mother brought her car here years ago. Their service department earns my trust on each and every visit. More

The reason for the visit was to have my Saturn serviced for repairs, and I had planned to wait in the lobby until the repairs were completed. I have had my car repaired here in the past, and I always go t for repairs, and I had planned to wait in the lobby until the repairs were completed. I have had my car repaired here in the past, and I always go to the sales area to look at the vehicles in the showroom just to kill time. I did the same thing this time, but what was different is that I was greeted by Tony Baldini, before it was nobody, but possibly because I am usually in at 7:30AM. Although I had no intention of buying a car that day, Tony asked about my current car and asked what I would be interested in. I explained that I was not interested in a Buick or GMC vehicle, and said I really would only be interested in a used Ford Mustang. He explained to me he had one on the lot, and as it turned out I purchased the vehicle. If Tony was not there to greet me, I am certain I would never have thought to purchase a car here. The following is an explanation for the ratings outlined above: 1. The overall customer service was ranked good, not great, due to the fact Tony was fairly new to the position, and had to seek assistance from Roger Menn, who wasn't always present, concerning some issues that came up with the car, such as only having 1 set of keys, as well as a rust issue that was observed during the delivery of the vehicle. This left me wondering how Roger could understand the buyers perspective during this process, and my concerns were never taken to a manager to see if anything more could be done to make me completely satisfied. 2. Quality of work fell far short of an excellent rating because when I received the car, it still wasn't completely wiped off as there were some smears and smudges, and the handle for the passenger seat was missing. When you deliver a car to a customer, whether it be used or new it should be pristine! This is your moment to shine! This was not deserving of just an okay rating because Roger did take care of the handle issue, and the car was wiped off cleanly on the second try. I also benefited by having Carmax give me an appraisal on my vehicle which was appraised for several hundred dollars more than Orange Buick GMC. Overall for this rating is closer to ok than to excellent. 3. Everybody that I worked with was very friendly, to include Tony Baldini, Roger Menn, Sven Reiter, and Tom Santiago, who put my handle on for me when it came in and assured me he would handle all of my future service needs. Tony and Roger were kind enough to treat my two kids and I to lunch in the grill while we were waiting for the vehicle to be detailed. Sven did a great job getting the payments close to where I wanted them to being seeing as though nothing else was going to be done on the price of the vehicle. 4. I rated the price as bad because there were two issues with the car that I feel could have been worked out somehow in the price of the car, which included the rust spot on the hood, where I have been recommended to have the hood replaced at a very high cost, and I had to hunt for a reasonable place to have another set of keys made for the car which still cost over $100.00. I understand the price appeared to be discounted on the sticker, but it didn't say it was because of these issues. As a customer, these were two very unpleasant surprises. 5. I rated the overall experience as okay, but to be honest more closer to good for an overall 3.6 rating for the reasons outlined above. Here is how you get to all great ratings for the 5 sections listed above. 1. I have no doubt in time Tony will be a great Sales and Leasing Consultant and will need very little assistance if at all as he progresses. As a customer, especially a Saturn customer, I am used to dealing with one person when I buy a car and that is what I prefer because another sales associate, general manager, sales manager etc. is not there to listen to the entire transaction and therefore can't empathize with the buyer in any way, especially since I didn't get the impression Orange Buick GMC was a no-haggle dealership. I don't think you should have to escalate things to the managers level, or threaten to walk out on the deal in order to get someones attention, its just not how I like to do things. Overall, I still rated this good here, no doubt in time it will be great. 2. If the car was delivered from the beginning with the handle on the seat, was clean and not pasty in spots, and if the appraisal was a little bit closer than what was given at Carmax, this would be an excellent rating. 3. Keep up the good work on the friendliness part, you are doing great here! 4. If you would have met me a little bit with the price due to the issues with the rust on the hood and the keys, or if it was conveyed that the price was reduced due to these issues, this would have been rated a great price. I consider myself to be a fairly reasonable customer, who doesn't like to haggle, and appreciates when concerns like these are voiced and acted upon, instead of receiving, an "it is what it is" attitude. I obviously liked the car enough to buy it, and I really don't think I am being unreasonable. I understand some customers are never satisfied no matter what you do, and I honestly would find it insulting if I was labeled as such. I have tried to be very objective here with this review and I hope you find it helpful. Lets face it, there are a lot of dealers out there, and yes there are a lot of customers, but if you want to be more successful, overall customer satisfaction is vitally important in today's world, perhaps more than ever! More

Overall, Orange Buick GMC has been very responsive to my vehicle maintenance requests. In addition, this dealership keeps their commitment and promises. I informed the dealership about 2 items with my 2010 vehicle maintenance requests. In addition, this dealership keeps their commitment and promises. I informed the dealership about 2 items with my 2010 GMC Terrain that needed repair prior to reaching the 36K and was told they would fix them on my next service visit. They fixed the 2 items on my next service visit even though my vehicle had passed the 36K miles warranty period. More

I always have my Buick serviced at Orange Buick GMC. I do this because the people, like Eric McIntush, that work on my car know what they are doing, explaine to me what options I have in maintaining my ve do this because the people, like Eric McIntush, that work on my car know what they are doing, explaine to me what options I have in maintaining my vehicle and never try to sell services that are not needed. I'm so satisfied with my relationship with Orange Buick GMC that I recommend them to all my friends and neighbors for all their car needs. As a result, I have no problems with my car and I look forward to my next visit to Orange Buick GMC. Richard R Hogarth More

Tom made me feel comfortable and in good hand from the first phone call. He promised a response time and when they were a little backed up, it happens, he called at that time and updated me. He did not first phone call. He promised a response time and when they were a little backed up, it happens, he called at that time and updated me. He did not leave me wondering. He called back shortly after, told me the problem and price. He called when the job was complete and also offered to send a shuttle to pick me up. Orange Buick was my 4th call and he was the only person to speak to me with confidence. Like most, when you whink of dealerships, you think of higher prices. I am not completely sure if that is true or not, but having someone do the job efficiently and correctly is a good feeling. I will go back to see Tom. More

We have a 96 Yukon GMC which has over 200,000 miles on it . It was in very bad condition and was in desperate need of mechanical repair. I took it the service department where I met Eric McIntosh the Ser it . It was in very bad condition and was in desperate need of mechanical repair. I took it the service department where I met Eric McIntosh the Service Consultant. He was extremely courteous and very helpful and answered all my questions very quickly. I was very impressed with his attitude and willingness to be of assistance to us. I would hire him in a second for my own company, based on his dedication and his overall service delivery. He had my car fixed the same day he indicated and delivered great service. The vehicle drives great and we hope it last another 100,000 miles. Thank you , Brett Schulman More

I took my wife's car in for an oil change and by day's end drove away with a 2010 Buick Enclave. We managed to work out some kinks in the deal but in the end we are pleased and love the car. end drove away with a 2010 Buick Enclave. We managed to work out some kinks in the deal but in the end we are pleased and love the car. More

I was at Orange Buick to service my 2002 Rendazvous and met Mike Sweeney who introduced me to Roger Menn to show me some used cars. We found a GMC Terrain and Roger was so very helpful with the drive, and met Mike Sweeney who introduced me to Roger Menn to show me some used cars. We found a GMC Terrain and Roger was so very helpful with the drive, and selling me the car. I was most appreciative of all his friendliness and help. Armand Precourt More

The workers are very polite. They know customer service and they are giving it to everyone. That was my first experience observing. Every customer had a smile. They were taking their time with each custom and they are giving it to everyone. That was my first experience observing. Every customer had a smile. They were taking their time with each customer. Even when I made my appointment online they were quick to respond. I took my car and had the oil change tires rotate and checked all the fluids. I was out by 8:30am. My appointment was at 7:30am. That's a big WOW!!!!! I am a satisfy customer! More