Orange Buick GMC - Service Center

Since getting my car at Orange Buick (Steve Williams was my sales person and he is exceptional), every service visit has been consistently exceptional. From the greeting, to the wait time, to the quality of my sales person and he is exceptional), every service visit has been consistently exceptional. From the greeting, to the wait time, to the quality of the service and work, every step of the way leaves nothing to be desired. I don't always get the same service adviser on each visit (my last visit was with Jake Grinstead), but each one has made me feel welcome and valued. Overall, my last experience was great. It's the consistency (with each employee and on each visit) though that makes this dealer such an exceptional one to do business with. More

Tom Santiago was very attentive and listened to my problem. He inspected my vehicle for some of my concerns. He kept me informed and never tried to upsell me services that I didn't need. The entire st problem. He inspected my vehicle for some of my concerns. He kept me informed and never tried to upsell me services that I didn't need. The entire staff at Orange Buick were friendly. I had lunch in their cafe and even went to the showroom and looked around and the staff greeted me with smiles and geniuness. I appreciate their efforts and when I need a car I am definately going to stop and see them. More

Overall I was satisfied. However, the first service person who waited on me before Mr. Santiago arrived was not very attentive to "customer service". Mr. Santiago is the type of service advisor one ex person who waited on me before Mr. Santiago arrived was not very attentive to "customer service". Mr. Santiago is the type of service advisor one expect to have in a dealeship like Orange Buick. Unfortunately we in Orlando, especially in Seminole county, do not have a choice because the other dealers were closed. More

I have purchased and serviced many cars and trucks from Orange Buick/GMC over the years, and have always been impressed with the outstanding and professional treatment in all aspects of the dealership. In Orange Buick/GMC over the years, and have always been impressed with the outstanding and professional treatment in all aspects of the dealership. In particular, John Baumgardner, Curt Illgenfritz and Eric McIntosh have always gone the extra mile when I bring my vehicles in for service, which is the reason that I have been so loyal to this dealership. Thank you for being what I consider the best dealership in the country! Scott More

Hello, I'm Shari from Altamonte Springs, FL. I love the quality of service I received here at Orange Buick GMC, it  was out standing. Excellent service and people all two times I been here. I wanna thank B quality of service I received here at Orange Buick GMC, it  was out standing. Excellent service and people all two times I been here. I wanna thank Bill Murdock, his care handling of my vehicle needs, I'll be coming back here each and everytime. Also thinking about purchasing a new car at this dealership. It's the best in town. I also love the friendliness of the cashier  at checkout. And the mention if you're thinking about waiting bring a laptop or popcorn they have a awesom waiting area with WIFI for guest. You can't beat that, the place is a great environment and I love it here. Thank you all!  They also send coupons in the mail.  More

After bringing in my wife's car Tim informed me of the true problem. He then assured me that he would go out of his way to make sure it got done and even told me that it was covered by my warranty. I was true problem. He then assured me that he would go out of his way to make sure it got done and even told me that it was covered by my warranty. I was glad and within 48 hours received a call from Tim who joked with me and let me know he had the part and was ready to take care of the car. I brought it in early and Tim told me he would do his best to get me out. His team worked hard and reasonably fast for what had to be done and got me out without a hassle. I love the waiting room and the little cafe makes it easier for you if you need a snack. Everyone there seems to be friendly and goes out of there way to say hi to you, I would recommend this place to all my friends and I am glad that I have my work done here! Stephen LaForty More

I would highly recommend the service department (Tom and Eric) after, bringing my vehicle to Tom and within moments he had identified the problem when I had taken it to several other places and they could n Eric) after, bringing my vehicle to Tom and within moments he had identified the problem when I had taken it to several other places and they could not, I was impressed. Not only was he extremely knowledgeable (something like 25+ years of experience) he took the time to educate me, show me and then (most importantly) put me at ease about my growing concerns and stress. I will be going to Tom and Eric for all of my GMC concerns and am so thankful that they both went above and beyond there job descriptions to help me, it is certainly greatly appreciated! More

I have used this dealership for repairs of my Buick since I pruchased it here as a used vehicle about 10 years ago. The service has always been excellent. I have recevied top notch service from Robert Cicero I pruchased it here as a used vehicle about 10 years ago. The service has always been excellent. I have recevied top notch service from Robert Cicero and from Tom Sanitago. Most recently, Tom Santiago, helped tackle a problem with my automobile. He would not give up until I was satisfied. He always listened to my concern and even brought in the service manager when we seemed stuck. Together we resolved the problem that had been very tricky to figure out. I enjoy the personal approach all the service personnel use. They have always encouraged me to maintain my 2000 model LeSabre rather than try to sell me up. More

Wife's car had bettery die, called AAA to jump or replace the battery. The AAA service person broke the battery tray. Called Robert and he had us in the same day, ordered the part and had it installed by noo the battery. The AAA service person broke the battery tray. Called Robert and he had us in the same day, ordered the part and had it installed by noon the next day. Great service, great people. More

From my phone call to schedule work on my car until I say good bye, Tom is professional, thorough, helpful and most important to me,trustworthy. good bye, Tom is professional, thorough, helpful and most important to me,trustworthy. More