Orange Buick GMC - Service Center

Excellent...as always😀😀😀 at lunch time they provide a san Grea@aaaaaaaaat awesome twenty five words . just wanna make a quick statement...but I like orange Buick...and the free lunch. Did I mention the lunch Grea@aaaaaaaaat awesome twenty five words . just wanna make a quick statement...but I like orange Buick...and the free lunch. Did I mention the lunch is free....and pretty good too! More

My experience The tech was great, good people skills and with vast knowledge. In the other hand the service dept. Advisors don't appear to be friendly, they are ru The tech was great, good people skills and with vast knowledge. In the other hand the service dept. Advisors don't appear to be friendly, they are rude and need more customer service skills while working with customers over the phone and face to face. Not sure if this is a military friendly dealership, no discount was offered to me. More

Robert Cicero 's communication & initiative with customers needs improvement. When walking in the door for vehicle service, Robert lacks initiative to welcome & pr 's communication & initiative with customers needs improvement. When walking in the door for vehicle service, Robert lacks initiative to welcome & proactively engage the customer. While waiting, I watched this happen to a customer who stood right in front of Robert's desk. Robert did not acknowledge him and, in fact, picked up a ringing phone with the customer standing right there. It was awkward to be in the same room as this happened because you could feel the customer was upset but Robert did not initiate conversation. This took a turn for the worse when that very same customer walked outside & yelled at Robert for his behavior. As I observed this, it was clear that customer felt neglected & ignored. Yes, I was also a customer & yes I felt the same neglect & lack of information being provided from Robert. I react differently & keep calm but clearly the little antics & passive demeanor can take its toll on the customer. In this case, the customer was justifed. Robert should re-focus on initiating the conversation, providing necessary information & updates on customer vehicles, & improving his presence as a service specialist. More

Replace Master Cylinder / Booster The service went as expected. It took an extra day due to a late shipment, but that wasn't a problem. The loaner car was very nice though I am not The service went as expected. It took an extra day due to a late shipment, but that wasn't a problem. The loaner car was very nice though I am not sure about the push button start/stop at all. I can see why some vehicles seem to be off, and they really aren't - pretty scary when you see news of deaths due to this. Definitely think the key ignition start/stop is safer. More

Bad experience Took 3.5 hours to change 2 tire ( with appointment ) and nobody updated me about the job. I have to go outside to check status of my car. My car was Took 3.5 hours to change 2 tire ( with appointment ) and nobody updated me about the job. I have to go outside to check status of my car. My car was in waiting line ready for a while a was told, Melissa who suppose let know, was in a long personal conversation with another customer. She is terrible. Thank to two young lady ( Vivian ), they saw was happen and help me to get my car. More

Just came in to schedule my car maintenance Folks were friendly and helpful and pointed out a few things on my new 2018 Denali that needed adjustments. Looked over a few accessories for my truck Folks were friendly and helpful and pointed out a few things on my new 2018 Denali that needed adjustments. Looked over a few accessories for my truck and will have them put on during the next scheduled maintenance More

Great service and professional staff. Having moved to FL from.CA, had to get new service HQ for my Regal. This car is special to me and so getting service I can trust is important. Orange Having moved to FL from.CA, had to get new service HQ for my Regal. This car is special to me and so getting service I can trust is important. Orange has professional staff and reliable service. They've taken care of mechanical and body, keeping my car looking new and running great. Would recommend to anyone. 😀 More

Thoughtful consideration, timely suggestions Timely suggestions, with consideration of your situation and good suggestions for alternative functions. Thanks to Jake for the good experience, keep Timely suggestions, with consideration of your situation and good suggestions for alternative functions. Thanks to Jake for the good experience, keep up the good work Jake! More

always a nice experience It is always a pleasure to work with Bill Murdock for service on my Buick, and also that there was a coupon on Buick.com for a discount on my battery It is always a pleasure to work with Bill Murdock for service on my Buick, and also that there was a coupon on Buick.com for a discount on my battery made it even better. More

Door latch Found problem to be factory problem with bad door latch,replaced at no cost to me,and done in a timely manner with no additional problems. Found problem to be factory problem with bad door latch,replaced at no cost to me,and done in a timely manner with no additional problems. More