Orange Buick GMC - Service Center

Efficient workers and Great Service! Will recommend this Dealership. Thank you Orange Buick for another good service Will recommend this Dealership. Thank you Orange Buick for another good service More

Very efficient and great communication while service done. While in for oil service, found nail in tire hidden on backside. I had noticed slow pressure loss in that tire but didn’t see nail on inspectio done. While in for oil service, found nail in tire hidden on backside. I had noticed slow pressure loss in that tire but didn’t see nail on inspection and presumed leaking valve. Glad to also get it fixed as had trip planned. More

Good honorable service with a trusted advisor who listens to concerns and responds timely to communication to concerns and responds timely to communication More

I am very grateful for a very efficient dealership that help make my new car purchase /trade-in possible. It is easy to drive, easy to park, easy on gas, spacious, and easy to clean. This n that help make my new car purchase /trade-in possible. It is easy to drive, easy to park, easy on gas, spacious, and easy to clean. This new vehicle is just what I needed. More

Courteous Efficient Knowledgeable Prompt Clean They were caring about my time needs as well as fixing the problem Prompt Clean They were caring about my time needs as well as fixing the problem More

Victoria was pleasant to work with. She was professional and answered all my questions I had. She was able to order the parts that were needed to complete my warranty work. She was professional and answered all my questions I had. She was able to order the parts that were needed to complete my warranty work. More

I recently had an incredibly frustrating experience with Orange Buick GMC at 3883 W Colonial Dr, Orlando, FL 32808, and I feel compelled to share my story to warn others. My ordeal began on November 28th of Orange Buick GMC at 3883 W Colonial Dr, Orlando, FL 32808, and I feel compelled to share my story to warn others. My ordeal began on November 28th of 2023 when I brought my vehicle in for service. Soon after, they informed me that my transmission was broken and a part needed to be ordered, reassuring me that everything was covered under warranty. However, this was just the beginning of a long and arduous journey. Weeks went by with no progress. When I followed up with my service advisor, I was told that the necessary parts were not available and they provided me with a loaner vehicle. This would have been fine if the loaner hadn't been significantly smaller than my pickup truck, which I rely on for work. As December rolled around, I was promised that my vehicle would be ready by the end of the week. Yet, when I reached out for updates, I was met with silence. Eventually, the service manager, Glenn, reached out to explain that the individual handling my vehicle had been fired, apologizing for the delays. Three months had passed by this point, and I insisted on a larger loaner vehicle. Although they complied, they couldn't provide any concrete information on when my vehicle would be ready. It was another three months before they finally informed me that the parts had arrived and my vehicle would be ready within a few days. Unfortunately, I was out of town when they contacted me, and I explained that I couldn't pick up my vehicle immediately. That's when Mike Richardson from Fixed Operations Structure called, threatening to charge me $50 per day if I didn't return the loaner vehicle that day. This experience has left me extremely disappointed with Orange Buick GMC. Not only did it take them over six months to fix my vehicle, but their communication was abysmal, and their treatment of customers lacking in empathy. It's unacceptable to rush customers into inconvenient situations and then threaten them with financial penalties when they can't immediately comply. More

A little difficulty with scheduling but overall an excellent and quick, professional experience! We got what we needed to get handled in less than 3 hours and we’re very happy with the service. excellent and quick, professional experience! We got what we needed to get handled in less than 3 hours and we’re very happy with the service. More

You guy were great no up sale just facts thanks Christian for all your help for all your help More

Service department was courteous. Repair process was efficient. Repairs were completed in a timely manner Service techs were knowledgeable Repair process was efficient. Repairs were completed in a timely manner Service techs were knowledgeable More