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Orange Buick GMC - Service Center

Orlando, FL

4.5
2,095 Reviews

2,095 Reviews of Orange Buick GMC - Service Center

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March 16, 2021

Easy to make a service reservation that fit my schedule!The problem was diagnosed quickly and work done quickly as well without additional services or charges. More

by bonds3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Dzengeleski
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2021

Glenn was very knowledgeable and understood what I needed without me having to go into detail. Customer Service here is just as good as it is on the Sales Floor. More

by RFALLON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Fredrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Dzengeleski
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2021

They were able to diagnosis and fix my car in a reasonable time. Able to fix 2 warranty issues and have me back on the road quickly. More

by EMT2BE2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Guzman jr.
March 11, 2021

Ruben Guzman is terrific! He kept us informed as the repairs were underway. The truck (2016 Denali 1500) is now performing like new. Thank you Orange, you are now our dealer-of-choice in Florida. More

by ihsea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Guzman jr.
March 11, 2021

I needed an oil change & tire rotation and didn't have a lot of time yesterday, but it was my only open day this week. I see this dealer offered same day appointments via their website and they got me in r More

by kirk palis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Murdock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Dzengeleski
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2021

Not good scheduled an appointment to have a piece put back on came off during the car wash had to reschedule because they didn’t order a 2nd part now I have to make a 2nd trip 😡 More

by 2018 Encore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Murdock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Orange Buick GMC responded

Thanks for your review. I'm not really sure of your details, but please feel free to call me at (407) 291-8110 to discuss. Mike Richardson, Fixed Operations Manager.

March 08, 2021

USE TO BE THE BEST. NOW THE WORST!.. PERSONNEL DEMONSTRATED NO CARE ATTITUDE, WHEN CONFRONTED WITH PROBLEMS. VEH LOST POWER UPON DEPARTURE FROM DEALERSHIP. 1.5 MI. HAD TO CALL AAA. MIS-DIAGNOS More

by PMORALESJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CHECK DOCUMENTATION.
Mar 26, 2021 -

Orange Buick GMC responded

Thank you for the feedback. If you'd like to discuss the details of your situation, please feel free to call me at (407) 291-8110. Mike Richardson, Fixed Operations Manager.

Mar 26, 2021 -

PMORALESJR responded

We have already spoken, with negative results on my last visit to your dealership. I do not think speaking to you would change anything now. I lost confidence in your dealership. Thank you for your inquiry.

March 08, 2021

Quick and professional as always. Our Saturn is fifteen years old and needs tender loving care, which is why we go out of our way for our service. More

by DONALDLOTTONSR
Recommend Dealer
Yes
Employees Worked With
Robert Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2021

Mike Richardson is excellent. He has restored customer confidence in the service department. Orange Buick should hold on to him. He is a pleasure to do business with. Robert Cicero is an experienced serv More

by AFRAZIER3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2021

Glen is a great service advisor. He deals with the issue at hand absent of up-charges or additional services that are not needed. I routinely wait for my vehicle and the service is done considering the valu More

by bonds3
Recommend Dealer
Yes
Employees Worked With
Glenn Dzengeleski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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