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2,095 Reviews of Orange Buick GMC - Service Center
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March 25, 2021
Nelson did not want to honor a price quote that I was Nelson did not want to honor a price quote that I was given prior to my appointment that I had in writing. Once I push back on that and refused some Nelson did not want to honor a price quote that I was given prior to my appointment that I had in writing. Once I push back on that and refused some optional service recommendations his attitude did a 180. He was not very polite. After I got home I went to check my engine oil level and found that the mechanic left a oily mass on my engine cover and shroud area. I had to wipe it up More
by jsanders017
Verified CustomerEmployees Worked With
Nelson Garcia Espendez
March 25, 2021
We were not happy this time. Came in with a problem, needed a battery, 3 1/2 hours later we left. Way to long Not happy. Came at 11:40 thought there was lunch as before, not this time. Guess I underst needed a battery, 3 1/2 hours later we left. Way to long Not happy. Came at 11:40 thought there was lunch as before, not this time. Guess I understand because of COVID-19. But would have been nice if we were told. Usually get great service, not this time. More
by Bobandsusan
Employees Worked With
Ruben Guzman jr.
March 24, 2021
I have been taking my Hummer there since I bought it , always had a good experience until this weekend, had an oil change done, when I go out to inspect see the hood slightly open and go to the front of i always had a good experience until this weekend, had an oil change done, when I go out to inspect see the hood slightly open and go to the front of it that’s when I see my chrome grill with grease marks so I asked for a rag to try and clean it up , while they get me a rag I tried to close the hood and it wouldn’t my first thought was they had left a tool under there when I opened it and checked I see the oil cap was never put on , was very disappointed, so I left . Now I’m driving home so the only thing on my mind was what else did they leave off . I started looking underneath once I got home to see if there was any leaks and that’s when I see that my skid plate that I had custom painted was damaged and they never told me anything about it and I know it wasn’t like that because I had the vehicle detailed the day before my self . I would understand if it was an accident and they could have told me about it. But not very pleased with the type of service I got so I plan on going else where from now on Mike the service manager reached out to me and listened to my concerns, Mike and Bill the Service advisor was able to take care of my issues . I guess it was a fluke because I have been taking my Hummer there since I bought it , never had issues before . I live in Oviedo and pass several Chevy Dealerships and quick Lubes that’s how picky I am , I am looking forward to keep bringing it in and keep receiving the great service that I am use to Thanks again Mike and Bill and the whole Orange family More
by louis_rivas
March 23, 2021
Customer service in the auto industry at it's finest! Honesty and integrity. the only place to bring my Yukon. Thank you Orange Buick for the quality work! Honesty and integrity. the only place to bring my Yukon. Thank you Orange Buick for the quality work! More
by NDUBOIS
Employees Worked With
March 22, 2021
Bill Murdock does a great job on customer service. He helped with the appointment and helped with the sign in as well as the checkout. helped with the appointment and helped with the sign in as well as the checkout. More
by CLKEATOR
Employees Worked With
March 22, 2021
I went for what i thought was a routine oil change and wound up paying almost 400.00 for a maintenance I wasn’t aware of. Maybe you should clarify the type of service that is being performed beforehand fo wound up paying almost 400.00 for a maintenance I wasn’t aware of. Maybe you should clarify the type of service that is being performed beforehand for customer awareness and approval. More
by djbeng01
Employees Worked With
Nelson Garcia Espendez
March 19, 2021
Great services, very good experience, Nelson and the staff always pleasant and i know the car is 100% fixed. Excellent customer service, Thank you always staff always pleasant and i know the car is 100% fixed. Excellent customer service, Thank you always More
by johnsantiagojr
Employees Worked With
Nelson Garcia Espendez
March 19, 2021
Went in for an oil change and tire rotation. Great service, done quickly and for a good price. Was in and out in no time. Will definitely be back. service, done quickly and for a good price. Was in and out in no time. Will definitely be back. More
by BLC22
Employees Worked With
March 17, 2021
Rober my service manager is superb! knew what was needed, took care of it and set up plans for what will be needed. Great support, and what I have come to expect from Orange Buick GMS Service department. Tha took care of it and set up plans for what will be needed. Great support, and what I have come to expect from Orange Buick GMS Service department. Thank You Robert More
by garretsonm
Employees Worked With
March 16, 2021
I take my car here for all it’s maintenance. The staff is friendly and efficient. Bill is fantastic. I come away confident that the car was fixed correctly. friendly and efficient. Bill is fantastic. I come away confident that the car was fixed correctly. More
by LBUCHANAN23
Employees Worked With
