Orange Buick GMC

Every time I take my SUV in for service, I’m met with a nice, warm welcome. The service guys there always listen and take good care of me. It’s always a pleasure to visit. nice, warm welcome. The service guys there always listen and take good care of me. It’s always a pleasure to visit. More

My wife and I bring our GMCs here and are happy with service. You don’t feel like you’re getting sold on unnecessary service items. Like the lunch and waiting area. Wish you guys had a wash on the ve service. You don’t feel like you’re getting sold on unnecessary service items. Like the lunch and waiting area. Wish you guys had a wash on the vehicles that are serviced. More

Wonderful purchasing experience! Seth and Andre were both professional and knowledgeable! Love my new Envision! Seth and Andre were both professional and knowledgeable! Love my new Envision! More

If you ask for an estimate, don’t be surprised if you are charged for it. I dropped Buick off for an estimate for repair. The service advisor told me the repair could not be completed because the Buick Part charged for it. I dropped Buick off for an estimate for repair. The service advisor told me the repair could not be completed because the Buick Part was no longer in production. I stopped by to pick up the car and was told the paperwork wasn’t ready. The service advisor asked me to come back on a different day when I went to pick up the vehicle I received a $300 bill for an estimate when I complained I was told I had to pay the bill to receive my vehicle. The service advisor handed me a receipt for the vehicle on. It was an order to repair the vehicle. I did not request the work nor did I authorize the work, you have to work was completed without my authorization and I was charged $300. More

They were very friendly, attentive and made sure to communicate with me as I waited for service. communicate with me as I waited for service. More

Very poor communication, even though my cell phone didn't work in my office: there were multiple contacts for the services provider to call. Even my nephew who works at Lexus of Orlando, as a service provide work in my office: there were multiple contacts for the services provider to call. Even my nephew who works at Lexus of Orlando, as a service provider tried multiple times to reach out to the dealership. He was very confused as to why a car with low mileage and just out of warranty would already have fuel pump issues. I was able to receive text messages. It shouldn't take over 24 hours to diagnose and 1 hour and over $500 later to fix. Everything about this experience was poor communication and service. The car has 22,250 miles on it. I was told with a straight face, I declined the extended warranty. This car was my lease, bought by me. I started having trouble in December. Made an appointment at Fountain, they hooked the car up and I was told nothing was wrong. This was not something I slacked on. I find it hard to believe the warranty, 3 years/ 36,000 miles on this vehicle is a joke. Upon arrival I asked to speak with the service manager, It was convenient this person had just left. Had my husband not left, I would have left the car at the dealership until I was able to speak with them. Having purchased this car at Orange Buick, over my dealership at Fountain, I can clearly see there was no loyalty at either place and no one tried to earn it. The car was even due for an oil change and I'm shocked that that was never brought up. I feel the dealership stopped testing at a certain point found an issue and gave me that scenario. More

I wasn’t told there was a $195Charge for the diagnosisAlso the diagnosis was wrong and vague diagnosisAlso the diagnosis was wrong and vague More

my service advisor was Latana and she was great! Jake drove me and he was great Jake drove me and he was great More

Best service department I have ever been to. Highly recommend for all services pertaining to GM products Highly recommend for all services pertaining to GM products More