Orange Buick GMC

The salesman was very helpful. He explained the options available to me and helped me find the vehicle I was looking for. He went out of his way to keep me confortable during the paperwork process. available to me and helped me find the vehicle I was looking for. He went out of his way to keep me confortable during the paperwork process. More

Bill was very helpfull and scheduled my work with an expert who identified causes for the problems I had and was able to fix them without making expensive replacements. expert who identified causes for the problems I had and was able to fix them without making expensive replacements. More

They always are very friendly and helpful. This was an unscheduled visit due to a dead battery. They got my battery replaced and regular oil change service and tire rotation done in my tight time frame p unscheduled visit due to a dead battery. They got my battery replaced and regular oil change service and tire rotation done in my tight time frame plus I got a cleaner car than the one I dropped off!! More

I think this dealership is one of the best GMC truck dealerships in Florida. I would like to think all the people that helped out. dealerships in Florida. I would like to think all the people that helped out. More

Tom Santiago was very attentive and listened to my problem. He inspected my vehicle for some of my concerns. He kept me informed and never tried to upsell me services that I didn't need. The entire st problem. He inspected my vehicle for some of my concerns. He kept me informed and never tried to upsell me services that I didn't need. The entire staff at Orange Buick were friendly. I had lunch in their cafe and even went to the showroom and looked around and the staff greeted me with smiles and geniuness. I appreciate their efforts and when I need a car I am definately going to stop and see them. More

Worked with Erin Liburd vary low keyed and was easy to work with there was no pressure at all during the whole process we were able to discuss the sale alone and we were pleased with the whole experience. work with there was no pressure at all during the whole process we were able to discuss the sale alone and we were pleased with the whole experience. More

Since getting my car at Orange Buick (Steve Williams was my sales person and he is exceptional), every service visit has been consistently exceptional. From the greeting, to the wait time, to the quality of my sales person and he is exceptional), every service visit has been consistently exceptional. From the greeting, to the wait time, to the quality of the service and work, every step of the way leaves nothing to be desired. I don't always get the same service adviser on each visit (my last visit was with Jake Grinstead), but each one has made me feel welcome and valued. Overall, my last experience was great. It's the consistency (with each employee and on each visit) though that makes this dealer such an exceptional one to do business with. More

Overall I was satisfied. However, the first service person who waited on me before Mr. Santiago arrived was not very attentive to "customer service". Mr. Santiago is the type of service advisor one ex person who waited on me before Mr. Santiago arrived was not very attentive to "customer service". Mr. Santiago is the type of service advisor one expect to have in a dealeship like Orange Buick. Unfortunately we in Orlando, especially in Seminole county, do not have a choice because the other dealers were closed. More

we actually came in for service on our 2007 lucerne and decided to look at some new cars after awhile my mother wanted some info on the new regal and andre came over to help us.thru the whole experience h decided to look at some new cars after awhile my mother wanted some info on the new regal and andre came over to help us.thru the whole experience hes was extremely courteous and helpful and we never felt pressured i might add that my parents have now purchased 4 new buicks due in large part to the outstanding customer service.Sven Reiter was also very freindly and professional and made all paperwork easy to understand and got the purchase done in a timely fashion.Also one other reason for the purchase was that we always had very good service from the mechanics and sevice writers over the years,Tim Filotei helped us with the 07 lucerne on many occasions,i guess ill end that my mom and i felt very comfortable with everyone there thanks. More

I walked in to Orange Buick GMC on Sept 10th looking for a vehicle for my wife for an Anniversary gift. Already knowing what I wanted by surfing the internet for 3 hours I had my mind set on a 2012 GMC Acad a vehicle for my wife for an Anniversary gift. Already knowing what I wanted by surfing the internet for 3 hours I had my mind set on a 2012 GMC Acadia. There was no one on the floor to greet me so I sought out the first person sitting at a desk which ended up being a sales manager. He introduced me to Roger Menn. We hit it off from the start. I broke it down to him what I wanted and NO… Ifs… ands… or buts… about it! I told him I was spontaneous and do your thing and TALK TO ME!. He got right to the nuts and bolts and showed me about 10 vehicles I liked. He asked me specific questions reference my lifestyle which was key questions I would not have brought up. He laid out the PRO’s and CON’s which most sales men are reluctant to do. There was no pressure from this guy that was a relief. I told him my Anniversary was the next day and if I made this decision I had to do it fast and quick and he was willing to go out of his way to arrange the delivery and anything else I needed to get this deal done. Roger did the paperwork breakdown and number crunching in record time. I told him I would sleep on it and come in the next day to start the final paperwork, he agreed with a simple hand shake and both agreed to meet at 12:30. That sold me and the decision was final. The next day Sept 11th I arrived an hour earlier than scheduled just to make sure the vehicle I wanted was still there on the show room floor. I advised a Sales Rep I was waiting for Roger but I’m early and excited about this vehicle. The Sales Rep assisted me with paperwork while I was waiting for Roger; other employees prepped my new vehicle. Roger was very professional and humble which made the process very comfortable and reassuring. The customer service I received from Roger will definitely bring me back to this dealership. Mission Accomplished The wife was Happy with her new vehicle! She even drove back up to the dealership to introduce herself to Roger and personal say Thank you!!!! More