Orange Buick GMC

The reason for the visit was to have my Saturn serviced for repairs, and I had planned to wait in the lobby until the repairs were completed. I have had my car repaired here in the past, and I always go t for repairs, and I had planned to wait in the lobby until the repairs were completed. I have had my car repaired here in the past, and I always go to the sales area to look at the vehicles in the showroom just to kill time. I did the same thing this time, but what was different is that I was greeted by Tony Baldini, before it was nobody, but possibly because I am usually in at 7:30AM. Although I had no intention of buying a car that day, Tony asked about my current car and asked what I would be interested in. I explained that I was not interested in a Buick or GMC vehicle, and said I really would only be interested in a used Ford Mustang. He explained to me he had one on the lot, and as it turned out I purchased the vehicle. If Tony was not there to greet me, I am certain I would never have thought to purchase a car here. The following is an explanation for the ratings outlined above: 1. The overall customer service was ranked good, not great, due to the fact Tony was fairly new to the position, and had to seek assistance from Roger Menn, who wasn't always present, concerning some issues that came up with the car, such as only having 1 set of keys, as well as a rust issue that was observed during the delivery of the vehicle. This left me wondering how Roger could understand the buyers perspective during this process, and my concerns were never taken to a manager to see if anything more could be done to make me completely satisfied. 2. Quality of work fell far short of an excellent rating because when I received the car, it still wasn't completely wiped off as there were some smears and smudges, and the handle for the passenger seat was missing. When you deliver a car to a customer, whether it be used or new it should be pristine! This is your moment to shine! This was not deserving of just an okay rating because Roger did take care of the handle issue, and the car was wiped off cleanly on the second try. I also benefited by having Carmax give me an appraisal on my vehicle which was appraised for several hundred dollars more than Orange Buick GMC. Overall for this rating is closer to ok than to excellent. 3. Everybody that I worked with was very friendly, to include Tony Baldini, Roger Menn, Sven Reiter, and Tom Santiago, who put my handle on for me when it came in and assured me he would handle all of my future service needs. Tony and Roger were kind enough to treat my two kids and I to lunch in the grill while we were waiting for the vehicle to be detailed. Sven did a great job getting the payments close to where I wanted them to being seeing as though nothing else was going to be done on the price of the vehicle. 4. I rated the price as bad because there were two issues with the car that I feel could have been worked out somehow in the price of the car, which included the rust spot on the hood, where I have been recommended to have the hood replaced at a very high cost, and I had to hunt for a reasonable place to have another set of keys made for the car which still cost over $100.00. I understand the price appeared to be discounted on the sticker, but it didn't say it was because of these issues. As a customer, these were two very unpleasant surprises. 5. I rated the overall experience as okay, but to be honest more closer to good for an overall 3.6 rating for the reasons outlined above. Here is how you get to all great ratings for the 5 sections listed above. 1. I have no doubt in time Tony will be a great Sales and Leasing Consultant and will need very little assistance if at all as he progresses. As a customer, especially a Saturn customer, I am used to dealing with one person when I buy a car and that is what I prefer because another sales associate, general manager, sales manager etc. is not there to listen to the entire transaction and therefore can't empathize with the buyer in any way, especially since I didn't get the impression Orange Buick GMC was a no-haggle dealership. I don't think you should have to escalate things to the managers level, or threaten to walk out on the deal in order to get someones attention, its just not how I like to do things. Overall, I still rated this good here, no doubt in time it will be great. 2. If the car was delivered from the beginning with the handle on the seat, was clean and not pasty in spots, and if the appraisal was a little bit closer than what was given at Carmax, this would be an excellent rating. 3. Keep up the good work on the friendliness part, you are doing great here! 4. If you would have met me a little bit with the price due to the issues with the rust on the hood and the keys, or if it was conveyed that the price was reduced due to these issues, this would have been rated a great price. I consider myself to be a fairly reasonable customer, who doesn't like to haggle, and appreciates when concerns like these are voiced and acted upon, instead of receiving, an "it is what it is" attitude. I obviously liked the car enough to buy it, and I really don't think I am being unreasonable. I understand some customers are never satisfied no matter what you do, and I honestly would find it insulting if I was labeled as such. I have tried to be very objective here with this review and I hope you find it helpful. Lets face it, there are a lot of dealers out there, and yes there are a lot of customers, but if you want to be more successful, overall customer satisfaction is vitally important in today's world, perhaps more than ever! More

Thank you Rod for your continuous help & the smooth purchase of our Sierra!! We have never met a nicer Salesman and for that we are grateful! purchase of our Sierra!! We have never met a nicer Salesman and for that we are grateful! More

Justin greeted us at the dealership and listened to what we were considering. Gave us information we requested and even gave us information we didn't know about yet. Explained the various cars we were l we were considering. Gave us information we requested and even gave us information we didn't know about yet. Explained the various cars we were looking at/for, explained various options and how they worked and what they meant to us. Did not HIGH presssure us in any way! Understood we were in the fact gathering section of our hunt and gave us a lot of information for thought! Even though Justin is relatively new in his position he knew a lot about the vehicles and was very helpful. We will definitely go back to Justin when our time is right!!! Great customer attention!!!! More

Roger was fabulous. Very friendly and an overall great experience. Thank you for such a good experience Roger. I will be back to the dealership in the future. experience. Thank you for such a good experience Roger. I will be back to the dealership in the future. More

Overall, Orange Buick GMC has been very responsive to my vehicle maintenance requests. In addition, this dealership keeps their commitment and promises. I informed the dealership about 2 items with my 2010 vehicle maintenance requests. In addition, this dealership keeps their commitment and promises. I informed the dealership about 2 items with my 2010 GMC Terrain that needed repair prior to reaching the 36K and was told they would fix them on my next service visit. They fixed the 2 items on my next service visit even though my vehicle had passed the 36K miles warranty period. More

I always have my Buick serviced at Orange Buick GMC. I do this because the people, like Eric McIntush, that work on my car know what they are doing, explaine to me what options I have in maintaining my ve do this because the people, like Eric McIntush, that work on my car know what they are doing, explaine to me what options I have in maintaining my vehicle and never try to sell services that are not needed. I'm so satisfied with my relationship with Orange Buick GMC that I recommend them to all my friends and neighbors for all their car needs. As a result, I have no problems with my car and I look forward to my next visit to Orange Buick GMC. Richard R Hogarth More

What a great new car buying experience. Orange Buick had just the SUV I was looking for except it had cloth seats. I was extremely please when the salesmen Roger Menn and Erin Liburd said the cloth could be just the SUV I was looking for except it had cloth seats. I was extremely please when the salesmen Roger Menn and Erin Liburd said the cloth could be changed out for leather. That was the deal breaker. Roger, Erin, Mark (in finance) and everyone I encountered at Orange Buick were helpful and patient. More

Charles and Rod helped us out with the purchase of a new van for our business. They made the process extremely easy on us since we are so busy, we didn't even have to leave our office. They delivered the van for our business. They made the process extremely easy on us since we are so busy, we didn't even have to leave our office. They delivered the vehicle to our business and got all of the paperwork taken care of seamlessly. More

My fiance and I ended up at Orange Buick GMC after a terrible experience at another dealership. We were frustrated, exhausted, and ready to give up. Roger met us upon arrival on Saturday morning and ass terrible experience at another dealership. We were frustrated, exhausted, and ready to give up. Roger met us upon arrival on Saturday morning and assured us that he would not leave until we had a car to drive home in. After a short time with Roger we knew this was no ordinary dealership. The employees were happy to be there and seemed eager to please, even more than eager to make a sale. We both both exhaled with relief when Roger said "anything we do to take away from your experience is completely unacceptable. We understand this is a big purchase and strive to make it a memorable one". The team worked very hard to get us the car we wanted, even though it wasn't on the lot; something the last dealership refused to do because it was "too much paperwork". I would strongly recommend anyone thinking about buying a car pay a visit to Orange Buick GMC, you won't be disappointed. More

We have resently purchased our 5th vehicle from Orange Buick. Rod Connole has been the salesman for each vehicle and is always a pleasure to work with. The entire service department is always very friendl Buick. Rod Connole has been the salesman for each vehicle and is always a pleasure to work with. The entire service department is always very friendly when I take my personal truck in for service. Orlande Buick is very price competative and I would highly recommend them to any other potential buyer. More