Orange Buick GMC

Dropped off my car for the dealer to repair the horn. Christian said it was irreparable and that I could pick up the car. When we picked up the car, another service specialist offered a horn button to Christian said it was irreparable and that I could pick up the car. When we picked up the car, another service specialist offered a horn button to be installed as an alternative, so we left the car to have the button installed. During that time they said they were able to fix the original horn and the horn button was unnecessary. Four days later, I was finally able to pick up my car. The horn worked for about a day, and then became sporadic. Unfortunately, I was unable to return the vehicle for repair until after our vacation. I had made an appointment for the day after vacation, but had to cancel it because I had a dead battery. When I called Christian to reschedule an appointment, I wanted to ensure that I was not going to be charged for the installation of a horn button, since the initial repair did not work. He said he would speak with his manager and get back to me. This was Friday. I heard nothing from him. So, I called again on Monday and he still had no answer. He said he would call me right back after speaking with the manager. An hour later he had not returned my phone call, so I called again. He said the manager was in a meeting and should be done around 11:30 and that I could expect a call from him around noon. Yet, Christian never called. So, I finally called and asked to speak to a manager. I was transferred several times and finally to a voicemail that had no personal greeting or identification that it was the manager's voicemail. So I called back and asked for the name of the manager and asked to be transferred directly to him. Finally, I was able to speak to Mike Richardson, who directed me to bring the car in and that they would take care of the problem. I scheduled an early appointment in hopes that the mechanic would be able to install the horn button before they were backlogged for the day. I sat in the waiting room for 5 hours with no communication about why it was taking so long. When I finally got the car back, the job looks terrible. Certainly not worth $400 plus four days and five hours. Wires are running along the top of the steering column. The worst part is that a day later when another family member was driving the car, they realized that the mechanic took out the steering column adjuster, so there is a gaping hole in this area and no way to adjust the steering wheel height. I was never told that they were removing this part in order to install the horn button. I texted pictures to Robert Cicero on Friday, the service specialist assigned the second time, and have not heard back. At this point I have lost faith in their service and just want to recoup some of that money so that I can find a mechanic who will reinstall a replacement steering column adjuster (since I have no clue what the dealer did with mine). More

I bought the car for $17,000 I had to get work done on the car I believe it cost me almost $4,000 to get to work done on the car and I haven't had the car for almost 2 years yet I feel that though I was s the car I believe it cost me almost $4,000 to get to work done on the car and I haven't had the car for almost 2 years yet I feel that though I was sold a lemon More

My appointment was honored. Team was friendly and attentive. Called to notify me when my car was ready. Team was friendly and attentive. Called to notify me when my car was ready. More

Excellent service, well spoken , answer my questions, it wasn’t that long for an oil change wasn’t that long for an oil change More

service was quick, courteous, reliable. Those at the service desk were very fast and responded to service needs immediately on arrival. Those at the service desk were very fast and responded to service needs immediately on arrival. More

Have not got my car back yet. Not heard from them. No call no one should take that long. Not heard from them. No call no one should take that long. More

First time using the dealership. Repair team made it easy to address issues and answered questions as needed Repair team made it easy to address issues and answered questions as needed More

Service was great and the price was right. I would highly recommend this dealer to my friends I would highly recommend this dealer to my friends More

Terrible communication over and over again. Do not know why you are sending this. I'm sure nothing will be done Do not know why you are sending this. I'm sure nothing will be done More

Great service. The attendant that greeted me and checked me in was awesome. Super friendly and professional. The attendant that greeted me and checked me in was awesome. Super friendly and professional. More