Open Road of Bridgewater

Not a good dealership to shop for Merc - salesman lies. Don't go Open Road @Bridgewater, I had a major disagreement and argument with my 2nd 2016 Merc GLE350 car keys. So way back in 2016, I had to deal wit Don't go Open Road @Bridgewater, I had a major disagreement and argument with my 2nd 2016 Merc GLE350 car keys. So way back in 2016, I had to deal with salesman known as Brent, although deal was good and I was happy to buy SUV from Merc. What I got an loaner vehicle which already driven almost 7500 miles and then Brent offer me lease vehicle in Feb2016, but with only one car keys. He said loaner vehicle comes with one key only, 2nd one is lost in transit; I didn't bother to enquire further as I trusted him and then enjoyed this beautiful monster car for 36 months. I was shocked when I got to know during the lease end inspection that I will be charged $400 more for missing 2nd car keys. When I checked back with dealer and with Brent & I also send multiple emails to enquire further - I didn't get response back. All I got a text message from Brent that customer do this only at the end of lease tenure. Its horrible experience that I had with this dealership, people are not trustworthy at this dealership and this was my first and last purchase for Mercedes because of very bad experience with people like Brent or Laura Carpenter, they speak to customer very rudely after the sales or lease has been done. More

Service fell off right after the sale! I posted this review to google reviews but thought I would post this here as well. We bought a 2015 pre-owned GLK 350 in July. After we bought the I posted this review to google reviews but thought I would post this here as well. We bought a 2015 pre-owned GLK 350 in July. After we bought the car, no one bothered to show us how to use the vehicle. At the time of purchase, the vehicle didn't have an owner's manual but we were assured by the salesman that he would get it to us. Over the next three months, we stopped by the dealership 3 different times to ask for the manual and each time, were assured that the dealership would order the manual for us. After 4 months, we had to purchase our own manual. This dealership seems to only care about selling you the car and any sort of customer service after the sale has been made, goes out the window. The customer service and treatment is absolutely horrendous compared to any other dealership. We have purchased multiple luxury vehicles before from both the Flemington BMW and Bridgewater Volvo and both of these dealerships are miles better in terms of customer service. This Mercedes-Benz dealership has absolutely tarnished the reputation of Mercedes-Benz vehicles for us and we will never be purchasing a Mercedes-Benz ever again. More

Great Service John Sulano was attentive and went out of his way to help me, he’s dedicated into getting what you want at an affordable price. Thank you John you’re John Sulano was attentive and went out of his way to help me, he’s dedicated into getting what you want at an affordable price. Thank you John you’re the best...happy and contented costumer 🙂 More

Absolutely enjoyable! John Sulano was one of the best car salesman I’ve dealt with in 50 years of purchasing vehicles! Nice, went out of his way to be helpful and followed John Sulano was one of the best car salesman I’ve dealt with in 50 years of purchasing vehicles! Nice, went out of his way to be helpful and followed up after I had the car for a weekend. More

Excellent service Certified S550 John Sulano was truly a pleasure to work with. He even worked on Sunday nights to hunt the car we have been looking for. No games, the deal was made w John Sulano was truly a pleasure to work with. He even worked on Sunday nights to hunt the car we have been looking for. No games, the deal was made within minutes. Hassan, our finance manager did everything he can as well to bring down the APR. Thank you! More

mercedes purchase Dealt with Lawrence Portnoy to handle the financing for car he was fantastic and got me a great rate. Lawrence also explained other things that where Dealt with Lawrence Portnoy to handle the financing for car he was fantastic and got me a great rate. Lawrence also explained other things that where available extended warranty ,wheel protection ,and maintenance which I greatly appreciated and also purchased.It was a pleasure dealing with him . More

Repeat Customer - Mercedes-Benz I had the opportunity of working with John Sulano and he is world class! Incredibly knowledgeable, personable and an overall trustworthy guy. I wa I had the opportunity of working with John Sulano and he is world class! Incredibly knowledgeable, personable and an overall trustworthy guy. I was already in the dealership getting my current Mercedes serviced when I met John. He answered all my questions and showed me the exact make/model of the car I wanted. We were able to work out a great deal. After my service was completed, I had no way of picking the car up, so later that evening, John personally delivered the vehicle (25 miles away) to my house for me! Talk about extraordinary customer service! Thanks again to Open Road and MB for going the extra mile. More

Not a Mercedez Class Professional Sevice dealership More than two decades of owning luxury cars around the Country and in Europe, recently I moved to the area. I book service for my E300 20K miles serv More than two decades of owning luxury cars around the Country and in Europe, recently I moved to the area. I book service for my E300 20K miles service and....... I have never seen such poor customer service and unorganized dealership like the one provided by this Team. Far from the Mercedez Service and Customer Dedication I have experience in many placed in the world. This dealership should be flagged to the attention of the Regional Mercedez Brand Owner to ensure the Mercedez Brand Equity is properly represented and preserved. More

My first Mercedes-Benz John Sulano is super friendly and helpful! I am buying my first car and my experience at Open Road Bridgesater was great. Staff here are also great! John Sulano is super friendly and helpful! I am buying my first car and my experience at Open Road Bridgesater was great. Staff here are also great! More

My first Mercedes-Benz Great representative John Sulano helped us throughout the process. Very nice guy and I would definitely recommend him for assistance if you ever want Great representative John Sulano helped us throughout the process. Very nice guy and I would definitely recommend him for assistance if you ever want to get a car from this place. The processing time is short, Lawrence helped out with all the paperwork and made it very easy. Overall a very good place to get your car! More