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Open Road VW of Bridgewater
Bridgewater, NJ
180 Reviews
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180 Reviews of Open Road VW of Bridgewater
October 26, 2024
The car buying experience being low-end and predatory reflected in unprofessional sales practices, a lack of product knowledge, and unethical behavior is validated by dealerships and salespeople like thi reflected in unprofessional sales practices, a lack of product knowledge, and unethical behavior is validated by dealerships and salespeople like this. The sales person couldn’t explain or confirm the basic differences between trims or advise on why one model might suit our needs better than another when discussing two specific models (SE and SE R-Line). They also upsell a non-negotiable +$2,500 (approx.) fee on top of the MSRP due to generic services “they do on all their cars” like - filling the tires with nitrogen, covers on door kick plates, waxing, etc. None of which was requested or asked for. Most concerning was their false claim that 0%/60-month financing coincidently wasn’t available on the models we were interested in, but only on the models we weren’t, despite the manufacturer offering it on all trims of the Tiguan. They instead quoted a 0.09%/60 mo. rate without even reviewing or understanding our credit. Their refusal to discuss the actual car price and focus only on an inflated monthly payment but not being able to show or articulate itemized costs of where these numbers are coming from was another red flag. In the end, we bought a superior model elsewhere, more in line with/below the % off MSRP these cars are selling for, with 0%/60 mo. financing, no +$2,500 (approx.) fee for phantom services, and ended up with an out-the-door price that was still way lower than this dealerships “best offer” on the inferior model. If you choose to shop here, I recommend contacting the manufacturer directly to confirm and educate yourself on the available incentives and if you qualify, as this dealership will upsell and mislead you. More
by Lkukwa
Employees Worked With
Frank (not listed in the Sales Dept.)
July 27, 2024
The price listed $17995 but when I arrived they said the price is $22495 and they took down the ad to eliminate the prove. Be careful with this dealership. They are scammer!!! price is $22495 and they took down the ad to eliminate the prove. Be careful with this dealership. They are scammer!!! More
by Ferry
Employees Worked With
Ryan
April 21, 2024
RUN and BEWARE! This dealer will pull you in with a competitive price. Then tack a MASSIVE amount of FEES and extras! Then tell you that they are MANDATORY! Ive spok This dealer will pull you in with a competitive price. Then tack a MASSIVE amount of FEES and extras! Then tell you that they are MANDATORY! Ive spoke to other dealers in the area about them and theyve heard similar COMPLAINTS about them....RUN* More
by FishGuy
Employees Worked With
Jay
October 21, 2023
Was a walk in at this dealer. Looked online it did not seem that they had what we I wase looking for, but I dropped in anyway. Stock was pretty thread bare, at least for the car Looked online it did not seem that they had what we I wase looking for, but I dropped in anyway. Stock was pretty thread bare, at least for the cars I was looking for. Talked with a pleasant salesman, who said that they would be getting one vehicle I would be interested in, in about a week or two. When I inquired about the price the salesman went to check and came back with MSRP plus a large dealer adjustment, plus an inordinate amount of dealer fluff and fees. Pretty much every bad extra add on you have ever heard of. Final price was close to 10K over MSRP. This was not a super car, or even a top end VW. It is not even a particularly popular car. I challenged a few of the more blatant excessive add-ons to gauge the salesperson's response. My challenge was met with blatant deceits and mistruths saved only for the naivest and desperate of the car buying population. You know the stuff that gives car retail a terrible name. To be fair the salesperson was never aggressive or mean hearted, it is not even that the dealership misread the situation and thought they had a live one. If the salesperson is to be believed they do this to everyone who walks in the door. I met a salesman who used to work at this dealership and he described how he felt the this particular dealership had taken a turn for the worse recently. The recent comments seem to bear this out. Needless to say, the company did not get my business. More
by bashum
Employees Worked With
Unknown
May 20, 2023
Buyer beware! The price listed online is NOT the price they charge you. For example a certified preowned car was listed at a certain price BUT they then added an The price listed online is NOT the price they charge you. For example a certified preowned car was listed at a certain price BUT they then added an additional fee to make it actually certified. No other dealership that I’ve been to does this. They also made me feel like they were doing me a favor by selling me the car. Not a good experience. 👎🏻 More
by Abbe
Employees Worked With
The woman in finance was upfront and professional.
February 23, 2023
Worst dealership ever. If I could giveso NO stars I would. They Advertise a Durango for $33,599 (still to this day} but when I sit down to purchase vehicle they come back If I could giveso NO stars I would. They Advertise a Durango for $33,599 (still to this day} but when I sit down to purchase vehicle they come back with a bunch of stuff that includes $2900 in repairs so price becomes over $39,000. I drove over 50 miles each way to purchase this vehicle and they come out with this ridiculous inflated number. I offered $31,000 (which is about a 7% reduction) plus doc fees and sales tax and they just blew me off. This all happened on Saturday Feb 11,2023 But the bad news continues as today Andy C reaches out to me today, Feb 23 and asks if I want to drive the Durango home. We had a pleasant conversation lasting about ten texts and I asked for the price of vehicle. He responds "I'm sending you the price now"....I never heard from him again. This dealership is at best full of incompetance, at worst, faudulant in their representations. I am a senior and a car guy....I have purchased hundreds of vehicles from dealers in multiple states....my advise is BEWARE of this one. I was willing to give them another shot but after texting with Andy C today I don't think so. More
by addyalane1818
Employees Worked With
Abdul Ghani
January 10, 2023
Sebastian was fantastic in supporting us throughout the time we had at the dealership. He was incredibly informative and knowledgeable about the vehicles and truly helped us in our decision making. Car sal time we had at the dealership. He was incredibly informative and knowledgeable about the vehicles and truly helped us in our decision making. Car sales professionals aren’t usually the most pleasant to deal with but Sebastian was consultative, polite and articulate. A pleasure to work with. Thank you! On top of Sebastian, we found all the staff at the dealership easy to work with and very helpful. We would recommend. More
by Ben
Employees Worked With
Sebastian
December 23, 2022
Sebastian was most pleasant and very professional. He made my vehicle purchase experience one of the best I’ve ever received. Thank you so much for being customer-focused and oriented. He made my vehicle purchase experience one of the best I’ve ever received. Thank you so much for being customer-focused and oriented. More
by Angelo
Employees Worked With
Sebastian
August 30, 2022
Didn’t tell me the car I made an appointment to see was already sold, tried to offer me a lower trim model. Drove 70 miles for no reason, wouldn’t recommend. already sold, tried to offer me a lower trim model. Drove 70 miles for no reason, wouldn’t recommend. More
by Bo Kner
Employees Worked With
Joseph Diolosa
