Open Road Honda

I and my Wife went to Open Road Honda to buy a new CRV. They are a huge dealership, so we waited unattended for some time. Kept wondering, if we have to go back home unattended. On an earlier occasion i ha They are a huge dealership, so we waited unattended for some time. Kept wondering, if we have to go back home unattended. On an earlier occasion i had been to the same dealership and encountered a very stubborn unreasonable sales person. There was no deal, and we had come back empty handed at that time. BUT, fate had different plans. We met a salesperson called Mathew Mathai. Within 2 minutes, we started liking him for the way he carried himself, his humble nature, his impeccable timing for humor and willingness to work on a price. Though we got a cracking price on our CRV-EXL, things weren't easy. I had an absolutely clean credit history but didn't have it for a very long time. So, finance companies were not very generous with me with the lending Rates. That is where Wanda (from Finance) came in. On that saturday, she worked my numbers for about 4 hours and ensured that we went home with our car. She didn't stop there. After that, she went ahead and improved on my loan rates on 3-4 ocassions. Today, i have a 2.45% rate. The day i bought the car, i had a 11.19%. I am indebted to Open Road for employing people like Mathew and Wanda who can make dreams come true. They go to any length to see that a customer smiles on his/her way back home. I wish, every employee in your dealership take a cue from Mathew's and Wanda's way of working. Wouldn't have been possible without you Mathew/Wanda. If we get the same deal and treatment, I am sure that our next car is also going to be from Open Road Honda. AND, importantly, all my friends will also buy from there. Keep up the good work!! More

Leased a new Honda Accord with the help of a great sales woman named Abbey. Abbey was extremely professional and accommodating. She truly knows what customer service is as she handled herself in a non-pret woman named Abbey. Abbey was extremely professional and accommodating. She truly knows what customer service is as she handled herself in a non-pretentious manner and made one feel quite comfortable in buying (or leasing) a car through her. She truly is an asset for Open Road Honda. there is no question or doubt in my mind that I would recommend her to anybody seeking the purchase of a Honda.I would also be remiss if I didnt mention Shree the manager whose help would not have made my lease so easy. Based on my experience there I would not hesitate to send friends and family to Open Road Honda since I know they will be treated properly there. Good cars, good deals, good service! More

As a professor of Sales and Marketing at Rutgers University. Fred Kaplan would be high on my list of CRM professionals. If you need Intgrity, honesty and professionalism, he is the person to ask fo University. Fred Kaplan would be high on my list of CRM professionals. If you need Intgrity, honesty and professionalism, he is the person to ask for. I wish that the General Manager, spend more time on training his staff in the art of CRM rather than hard selling. It is amazing how much more the dealership will realize in sales. More

My Honda Minvan broke down on the way to my son's wedding. Ron from the service department had to order a new part that would have delayed us for a full day. Instead he called the other local deale wedding. Ron from the service department had to order a new part that would have delayed us for a full day. Instead he called the other local dealers and was able to work out a pick up via his parts delivery person to get the needed part from another dealer. They turned the car around in less than four hours. They went out of their way to get me back on the road again and my entire family is very grateful Thank you Open Road Honda. Everett Newell More

Me and my wife were able to negotiate an acceptable price which I had found over the Internet. The sales person was not very demanding and listened and went over with me the numbers I had derived as the best which I had found over the Internet. The sales person was not very demanding and listened and went over with me the numbers I had derived as the best price to purchase my Honda CRV. More

The best dealers I have ever interacted with, especially Mr. Nagi and Mr. Anwar. They are the epitome of perfect professionalism mixed with freindly demeanor and courtsey. While interacting with them as a f Mr. Nagi and Mr. Anwar. They are the epitome of perfect professionalism mixed with freindly demeanor and courtsey. While interacting with them as a first time buyer from Open road Honda, I really felt like I'm talking to friends whom I have known for long and they are doing their best to provide me with the best possible deal and service. More

When I arrived at the dealership I came in for an oil change. While checking my fluids, the mechanic discovered that my cabin filter and my transmission fluid needed attention. My service rep was very change. While checking my fluids, the mechanic discovered that my cabin filter and my transmission fluid needed attention. My service rep was very polite and explained the issues well. No problems after service appointment. More

Came in for an oil change and mentioned I didn't have a lot of time. The service was done very quickly and they got me in and out of the dealership within an hour. lot of time. The service was done very quickly and they got me in and out of the dealership within an hour. More

I would recommend this dealership because I feel that VJ listened and tried to make sure I received the car I wanted, but within reason. I have had 23 year history with this dealership. This is my 3 Honda listened and tried to make sure I received the car I wanted, but within reason. I have had 23 year history with this dealership. This is my 3 Honda purchase and all 3 cars where purchased from this dealership. Twenty-three years ago the staff was wonderful and they are still a class act. VJ and the rest of the sales team, and the service team were professional. More

I had a wonderful experience at Open Road Honda from the moment we pulled into the parking lot. We were welcomed in by Abbey who is extremely friendly, experienced and dedicated. She worked with us and got moment we pulled into the parking lot. We were welcomed in by Abbey who is extremely friendly, experienced and dedicated. She worked with us and got us the best deal not only on the car we purchased but also our insurance carrier! I would definitely recommend this dealership and Abbey to all of my friends and family! More