Open Road Honda

ABSOLUTELY HORRIBLE AND RUDE CUSTOMER SERVICE.. Here is the story... I went online and requested a quote for honda pilot. I got a call after few hours and provided the quote. The quote seemed attractive, the story... I went online and requested a quote for honda pilot. I got a call after few hours and provided the quote. The quote seemed attractive, so I asked her to check with her sales manager again about the quote and then send me in "writing" so that I have proof of it. She checked with her manager and sent me the discussed quote via email. I liked the quote and asked to setup an appointment to see the vehicle. So far so good.. The HORRIBLE experience starts when I get inside the dealership... I go inside and request to see a salesperson.. first question I get asked is.. are you here to "SEE" the car or "BUY" the car? I said "BUY".. thats when I got some attention and salesperson asked me to have a seat. I told him that I already have a quote from online department and would like to buy the car. When I gave the printed quote from their own internet department, he took it and took it with him to show it to his sales manager. Comes back and says "there must be some mistake".... and I asked why? He said the internet lady seems to have made a mistake when providing you with a quote. He kept looking but couldnt find anything so said she probably quoted you for a lower model or a totally different car. I again said that she had confirmed with a manager and provided this quote. How can they both make a mistake. He brings in his sales manager (Absolutely RUDE guy) and he said "SHE MADE A MISTAKE... SO WHAT".. this is not the price. Very horrible and he, instead of apologizing to me about the mistake, he started to rude as if it was my mistake that I came in to buy a car from them. Talked rude and just went away. Sent someone else to say "they cant do anything" STAY AWAY!!!!!!!! I read about their horrible reviews before but still took a chance to go there since their quote was attractive. However, I think they are doing this purposely to get the customers inside their showroom and then try to sell their cars at a much higher price. WORST CUSTOMER SERVICE EVER... NEVER GOING BACK THERE. More

I had a recent visit to Open Road Honda in Edison NJ and I was treated poorly by so many other Honda dealers in the area so I decided to try Open Road this time. Well, Not only was everyone so helpful and f I was treated poorly by so many other Honda dealers in the area so I decided to try Open Road this time. Well, Not only was everyone so helpful and friendly there was 1 employee who went far and beyond to ensure I found and got the service and parts I needed in the most comfortable and simplest way possible. Christopher Serra basically held my hand through each step I needed and connected me with each person at Open Road Honda to make sure I got everything I needed promptly and efficiently. I am actually eager to return for my next service as this experience was the best so far hands down. More

I STILL OWN AN ACURA, AND ONE SINCE 2000. FOR MY FAMILY I WAS AT THE END OF MY LEASE WITH TOYOTA AND THEN I WALKED IN WITH INTO THE EDISON HONDA DEALERSHIP AND BOUGHT A PILOT AND THEN I RACED TO TOYOTA TO I WAS AT THE END OF MY LEASE WITH TOYOTA AND THEN I WALKED IN WITH INTO THE EDISON HONDA DEALERSHIP AND BOUGHT A PILOT AND THEN I RACED TO TOYOTA TO TURN IN MY HYLANDER. WHAT A RELIEF THAT I DONT HAVE TO DEAL WITH THOSE CUT THROAT SALES PEOPLE AT DCH BRUNSWICK ANYMORE.IN AN EFFORT TO SAVE MONEY I SHOPPED AROUND AND VISITED KIA & HUNDAI, WHAT A MISTAKE; LOWER CLASSED THAN TOYOTA. I AM STILL AMAZED AT THE DEAL THAT THESE GUYS HENRY - "MR. RAFIQUE" - TODD HELP PUT TOGETHER. I AM A HIGH EARNING CHIEF FINANCIAL OFFICER FOR A TECHNOLOGY COMPANY, BUT DO TO JOB LOSS AND HEALTH REASONS, MY CREDIT SCORE WAS DEPLETED. IT IS ON THE UPSWING OF BEING REPAIRED. THESE GUYS BELIEVED IN ME AND PUT TOGETHER A DEAL FOR ME THAT WAS EVEN BETTER THAN WHEN MY CREDIT WAS GREAT IN 2009 WHEN I BOUGHT THE HYLANDER. THE LEVEL OF SERVICES AND PROFESSIONALISM WAS GREAT AND ONCE MY ACURA LEASE ENDS N 2014, I INTEND TO BUY A SECOND PILOT. I HAVE A FAMILY OF SIX. I AM ECSTATIC WITH THE PILOT, BUT I COULD'VE BOUGHT A KIA, HYUNDAI, OR ANOTHER HYLANDER, AND I WOULD HAVE BEEN JUST AS HAPPY SO LONG AS THE EXPERIENCE WAS AS GREAT AS I ENJOYED AT HONDA EDISON. THANK YOU. CARLOS (CARL) ALMODOVAR SEE YOU SOON HENRY, HASSAN! More

I still have not received a refund for my deposit on a deal that fell through. They will not give me a straight answer about anything . The sales people and manager were incredibly rude, yelled at me, a deal that fell through. They will not give me a straight answer about anything . The sales people and manager were incredibly rude, yelled at me, and walked away twice. Avoid this dealership at all costs - it's surprising that they do any business at all. I'm used to the last minute cost increase game and expected it... but I never expected to be robbed and disrespected. More

Jerry was honest and professional right from the start. I spoke with 4 area Honda dealers and Jerry was the only one that was honest, followed through and called me back. The deal he presented was exactly wh spoke with 4 area Honda dealers and Jerry was the only one that was honest, followed through and called me back. The deal he presented was exactly what he delivered. He was 100% prepared for us to come in and pick up our car and made it the most enjoyable experience in a long time. Mo was also very helpful and patient helping us in many ways. What a great team HONEST and PROFESSIONAL More

I would like to thank for the courtesy extended to me on my visit to Open Road Honda for my Honda Accord LX 2013 lease. I thank from bottom of my heart for the exceptional service and information provide my visit to Open Road Honda for my Honda Accord LX 2013 lease. I thank from bottom of my heart for the exceptional service and information provided to me by OPen Road Honda Edison New Jersey. My special thanks for Mr.Muhammad Jibran Sales Associate - for making the entire process of leasing my car as so simple. Mr. Muhammad Jibran is very knowledge in all product & technical details of the automobile provided to me. He is very friendly and cooperative in making the deal to succeed. He explained me very well and answered all my queries. I recommend any one to visit Open Road Honda for their next vehicle purchase or lease Thanks Ramakrishna Atkuru More

I was looking to buy 2013 Accord and my friends recommended Open Road Honda since they got good deals from them. Mathew was the salesman I met. He was friendly and knowledgeable about his produc recommended Open Road Honda since they got good deals from them. Mathew was the salesman I met. He was friendly and knowledgeable about his product. Gave me a good deal on the car I wanted and helped out with financing. I would definitely recommend this dealership to anyone !! Thank you Open Road Honda!!!! !!Thank you Mathew!! More

I am very thankful for Gary Liu's sincere attitude and professional services. Gary cares about customer very much. I have to say the reason why I bought a Honda car is because I trust him . It is a and professional services. Gary cares about customer very much. I have to say the reason why I bought a Honda car is because I trust him . It is a really pleasant experience to deal with him. Gary Liu, two thrumbs up! Open road Honda, Two thrumbs up too! Xiaoli Zhou More

On my 2010 Accord EX-L V6 the check engine light would come on and go off when it felt like it. I brought the car in for something unrelated and mentioned the problem to Xenia who was extemely pleasant fr come on and go off when it felt like it. I brought the car in for something unrelated and mentioned the problem to Xenia who was extemely pleasant from the get go. i was told that it was the catalytic converters and it would cost $2,100.00 plus tax to replace them. I called Honda Corp of America, explained that the car was barely 2 years old and no i did have the extended service plan after all the car is a Honda. They took 50% off the list price also thanks to Xenia. Something that could have been so daunting was handled so pleasantly thanks to your dealership and Honda America. Ms Haines is definitely an asset to not only your service department but your entire dealership. More

A couple weeks ago me and my family purchased a brand new 2013 Honda Accord ex( love it!) I was sold on Honda beofre I even went to the Open road Honda dealership. ( its my 4th!) But i never had the pleasure 2013 Honda Accord ex( love it!) I was sold on Honda beofre I even went to the Open road Honda dealership. ( its my 4th!) But i never had the pleasure of dealing with such a great and charming sales guy. My previous experiances with buying Hondas were abrupt and pressured. But not this time, Mohammed and Jason made me and my parents feel very comfortable with the whole thing. Its as if i got a great deal on the car I want and made some really good friends too. The facility at the dealership is A grade. Even though I live about 25 miles away I will be sure to get my car serviced here because of the fabolous customer service and great amenities in their cafe! I recommend Open Road Honda to anyone interested in a new car. Mohammed is a gem of a guy and will treat you like a million bucks!! More