Open Road Honda

Appointment for Airbag replacement - Worst VERY VERY VERY POOR SERVICE. I got an mail about the recall for airbag replacement. I scheduled an appointment online. But they cancelled my appointme VERY VERY VERY POOR SERVICE. I got an mail about the recall for airbag replacement. I scheduled an appointment online. But they cancelled my appointment without providing another schedule. I tried calling them few times and no one responded. They should have rescheduled my appointment before cancelling mine or at least they should have attended my call to schedule appointment. I have never seen such a irresponsible customer service. More

Great Experience, even better Customer Service I never write online reviews, but my experience with Open Road Honda was spectacular. Mr. YONG SHIN was very personable, informative, and truly cared I never write online reviews, but my experience with Open Road Honda was spectacular. Mr. YONG SHIN was very personable, informative, and truly cared about what I wanted from our vehicle. He was just wonderful. And, the customer service was unmatched. He tried his best to make the whole car buying process as quick and painless as possible, and really worked with me to get me behind the car I wanted at a comfortable price. I would recommend this dealership, and it is definitely one of the best in the area. More

Excellent experience. We had a very good experience leasing a new Honda. Yong Shin met us at the door and walked us through the whole process. He was friendly and helpful. We had a very good experience leasing a new Honda. Yong Shin met us at the door and walked us through the whole process. He was friendly and helpful. He patiently worked through several options to guide us to the one that was best for us. We did not feel rushed or pressured. More

Exelent Place This is the best dealership in my experience. Yong Shin is an excellent professional. Management is very nice and encourage a friendly and welcoming w This is the best dealership in my experience. Yong Shin is an excellent professional. Management is very nice and encourage a friendly and welcoming work environment. More

Bait and Switch This is the old school nightmare car buying experience. Complete bait and switch. I called, negotiated a price, was told to come in and speak to the s This is the old school nightmare car buying experience. Complete bait and switch. I called, negotiated a price, was told to come in and speak to the salesperson. When I called to ensure they'd have all the paperwork ready to go for signature suddenly the salesperson 'Ray' said he 'didn't understand' and that they'd sold that very car today after he had time to digest the price I negotiated from an earlier conversation with 'Marsha'. This car was a 'new listing' and I was ready to finance, put a down-payment down and show up with cash. Buyer beware. They are not honest. Lost a lot of respect and gained a bad reputation over a few thousand dollars. More

Good place to buy a Honda Car Good place to buy a car. Yong shin helped us .they came up with a best deal for me to lease a Honda Civic car. Good place to buy a car. Yong shin helped us .they came up with a best deal for me to lease a Honda Civic car. More

Worst costumer service Today 06/08/2015 I had the absolute worst experience of my life at a dealership. I went in with myhusband to Get a car at ooen road Honda Edison, Today 06/08/2015 I had the absolute worst experience of my life at a dealership. I went in with myhusband to Get a car at ooen road Honda Edison, NJ.After we were with the representative for 2 hours which included the test drive we then began to discuss numbers. He came back with an extremely high unrealistic figure. Now, we understand that this is apart of the dealership's strategy however, when we began to ask the simple question of how this payment was so high, He tried to dismiss my question as if we misunderstood him. He then stated that we were too far off on the payment and I asked him based on what? I asked for the APR that being used or the money rate ( I got these terms from google). And he said 2.9% I said this was very high but even at that rate the payment should not be that high. I asked how this was calculated and he stated that there was no need to speak to the finance person and refused to get someone who could, instead, he stated that if I was not comfortable with the deal we could "always just leave". We got up and walked out and no one spoke to us as we left. I have never experienced such poor customer service in all of my life, and both my husband and I are in the customer service industry. More

Best Car Purchase Ever My car unexpectedly died, and I dreaded the thought of buying a new car because of my previous experiences with car salesmen. However, upon the recom My car unexpectedly died, and I dreaded the thought of buying a new car because of my previous experiences with car salesmen. However, upon the recommendation of a good friend who had purchased a car from Yong Shin 6 months ago and was thrilled by her experience I went to Open Road Honda and requested Yong Shin. My experience can only be described as fantastic! I got a great car at a great price. There was no push to buy. Even when I was considering a more expensive car, based on info I gave Yong Shin it was determined that the smaller car would meet my needs. Wow, a salesman who really cares about my needs. Yong Shin was terrific in helping with getting the insurance when my car insurance company wasn't returning my calls. He got it done in 5 minutes. After I purchased the car he spent more than half hour going over all the features of the car - saving me a lot of time. He stated more than once if I had any questions or concerns to please call him. On a scale from 1 to 5, Yong Shin is definitely a 10. If you need a car look no further than Yong Shin at Open Road Honda, you will not be disappointed. More

Crap customer service They will try everything to get the sale but after the purchase you mean nothing to them! They are only about car sale numbers! Promised free oil chan They will try everything to get the sale but after the purchase you mean nothing to them! They are only about car sale numbers! Promised free oil changed I never got them! Missing wheel lock from vehicle I wanted replaced and they tried charging me for it! It was never included in car! Took them weeks to refund money they owed my wife!! WEEKS!!! More

Wonderful Experience Open Road Honda in Edison made leasing my first new car a wonderful experience. They were honest and helpful in explaining the process. I am very ha Open Road Honda in Edison made leasing my first new car a wonderful experience. They were honest and helpful in explaining the process. I am very happy with my car and I would recommend Open Road to anyone/everyone! Theresa is great! More