Open Road Honda

Bait and Switch This is the old school nightmare car buying experience. Complete bait and switch. I called, negotiated a price, was told to come in and speak to the s This is the old school nightmare car buying experience. Complete bait and switch. I called, negotiated a price, was told to come in and speak to the salesperson. When I called to ensure they'd have all the paperwork ready to go for signature suddenly the salesperson 'Ray' said he 'didn't understand' and that they'd sold that very car today after he had time to digest the price I negotiated from an earlier conversation with 'Marsha'. This car was a 'new listing' and I was ready to finance, put a down-payment down and show up with cash. Buyer beware. They are not honest. Lost a lot of respect and gained a bad reputation over a few thousand dollars. More

Good place to buy a Honda Car Good place to buy a car. Yong shin helped us .they came up with a best deal for me to lease a Honda Civic car. Good place to buy a car. Yong shin helped us .they came up with a best deal for me to lease a Honda Civic car. More

Worst costumer service Today 06/08/2015 I had the absolute worst experience of my life at a dealership. I went in with myhusband to Get a car at ooen road Honda Edison, Today 06/08/2015 I had the absolute worst experience of my life at a dealership. I went in with myhusband to Get a car at ooen road Honda Edison, NJ.After we were with the representative for 2 hours which included the test drive we then began to discuss numbers. He came back with an extremely high unrealistic figure. Now, we understand that this is apart of the dealership's strategy however, when we began to ask the simple question of how this payment was so high, He tried to dismiss my question as if we misunderstood him. He then stated that we were too far off on the payment and I asked him based on what? I asked for the APR that being used or the money rate ( I got these terms from google). And he said 2.9% I said this was very high but even at that rate the payment should not be that high. I asked how this was calculated and he stated that there was no need to speak to the finance person and refused to get someone who could, instead, he stated that if I was not comfortable with the deal we could "always just leave". We got up and walked out and no one spoke to us as we left. I have never experienced such poor customer service in all of my life, and both my husband and I are in the customer service industry. More

Best Car Purchase Ever My car unexpectedly died, and I dreaded the thought of buying a new car because of my previous experiences with car salesmen. However, upon the recom My car unexpectedly died, and I dreaded the thought of buying a new car because of my previous experiences with car salesmen. However, upon the recommendation of a good friend who had purchased a car from Yong Shin 6 months ago and was thrilled by her experience I went to Open Road Honda and requested Yong Shin. My experience can only be described as fantastic! I got a great car at a great price. There was no push to buy. Even when I was considering a more expensive car, based on info I gave Yong Shin it was determined that the smaller car would meet my needs. Wow, a salesman who really cares about my needs. Yong Shin was terrific in helping with getting the insurance when my car insurance company wasn't returning my calls. He got it done in 5 minutes. After I purchased the car he spent more than half hour going over all the features of the car - saving me a lot of time. He stated more than once if I had any questions or concerns to please call him. On a scale from 1 to 5, Yong Shin is definitely a 10. If you need a car look no further than Yong Shin at Open Road Honda, you will not be disappointed. More

Crap customer service They will try everything to get the sale but after the purchase you mean nothing to them! They are only about car sale numbers! Promised free oil chan They will try everything to get the sale but after the purchase you mean nothing to them! They are only about car sale numbers! Promised free oil changed I never got them! Missing wheel lock from vehicle I wanted replaced and they tried charging me for it! It was never included in car! Took them weeks to refund money they owed my wife!! WEEKS!!! More

Wonderful Experience Open Road Honda in Edison made leasing my first new car a wonderful experience. They were honest and helpful in explaining the process. I am very ha Open Road Honda in Edison made leasing my first new car a wonderful experience. They were honest and helpful in explaining the process. I am very happy with my car and I would recommend Open Road to anyone/everyone! Theresa is great! More

excellent service we are amazing with the excellant amazing service that V.J Lund . He is a very good sales man. He made us bought Honda car in less tha an hour. Very n we are amazing with the excellant amazing service that V.J Lund . He is a very good sales man. He made us bought Honda car in less tha an hour. Very nice gentlman we recomend him to anyone wants to bye a car . More

Firendly, Courteous and Professional Service Had a wonderful service experience and would like to thank everyone for being so nice and helpful. On May 02nd, Sat. we (my wife, our 2 sons and myse Had a wonderful service experience and would like to thank everyone for being so nice and helpful. On May 02nd, Sat. we (my wife, our 2 sons and myself) went to Open Road Honda just to shop and have an Market idea. Crystal Graham, Mike Davidiv & Akram assisted us. Mike us with us from the beginning to the closing of the transaction. Mike kept us up to date on the vehicle the whole time. Akram - Manager was an absolute gentleman and very patient with us despite how busy it was. Their active, courteous & friendly service and knowledgeable discussion convinced us to make the healthy decision on the same day and we came back home with New HONDA ACCORD, 2015. This is not the end yet - they followed up with me via phone if I had any concern or issues. If you decide to buy car, you should definitely consider checking it out. Thanks to Open Road Honda Team for their outstanding service. Keep up with the great service! More

Superior Experience Ney K. & Ines Guerrero April 25, 2015 My wife and I were shopping for a new car and a friend recommended Open Road Honda in Edison, NJ. We had sh Ney K. & Ines Guerrero April 25, 2015 My wife and I were shopping for a new car and a friend recommended Open Road Honda in Edison, NJ. We had shared with him that we were hesitant due to past negative experiences where we felt pressured to make decisions we weren't comfortable with; but from the moment we walked through the doors of the Open Road Honda dealership, we were extremely confident that our vehicle needs were going to be attained. We were personally received at the door by Mr. Yong Shin, Sales & Leasing Consultant, in a very courteous and respectful manner. He was expecting us and knew us by name. He immediately made us comfortable and introduced us to Mr. Jim De Marco, Manager, who in the same pleasant tone welcomed us and made sure we had everything we needed available to us to make our car leasing experience a comfortable and enjoyable one. Mr. Yong Shin took us through the entire process providing us with all the details and information we needed to know about the Honda CRV LX AWD we were leasing to ensure we could make an informed decision. He was very knowledgeable about the car details, was very helpful, and best of all pleasant and polite. He anticipated questions we might have about the car, and about our future servicing and car care needs. Mr. Yong Shin is very knowledgeable of his trade, the Honda brand, and the vehicle we were obtaining. He is a courteous and pleasant person. He allowed us all the time we needed to ensure we understood everything we needed to know about our new car. Every member of Open Road Honda personnel we engaged with were courteous, polite and very knowledgeable of their function. Even the ever daunting financing process was made an amiable and pleasant experience by Mr. Ali. Our personal experience at Open Road Honda was a very pleasant one. We highly recommend Open Road Honda Dealership and will continue utilizing them for all our future car needs. We rate them as a Superior business that provides customers with a great product, remarkable care and excellence in service. More

excellent customer service Just purchase a 2015 Civic and was treated with excellent customer service. Yong Shin, took the time to go over all the car features and available fin Just purchase a 2015 Civic and was treated with excellent customer service. Yong Shin, took the time to go over all the car features and available financing. More