Opelika Ford Chrysler Dodge Jeep Ram - Service Center

Service work Everyone at the service center is very friendly and always willing to help me in any way. I trust them with all my service needs. Everyone at the service center is very friendly and always willing to help me in any way. I trust them with all my service needs. More

Tracie is awesome! We brought our son's truck in for The Works. Tracie greeted us in the parking lot and showed where to park Her friendliness is fantastic. We brought our son's truck in for The Works. Tracie greeted us in the parking lot and showed where to park Her friendliness is fantastic. More

electric steering assist the steering with bad in my 2016 Ford Flex .Opelika ford order a new replacement unit ( tool a few day for the parts to get here) the service center the steering with bad in my 2016 Ford Flex .Opelika ford order a new replacement unit ( tool a few day for the parts to get here) the service center had it in in one day. great job now the steering is like new again . More

The Great Escape Fuel Pump I love my 2011 Ford Escape. It has 103,000 hard ridden miles on it, and has held up like a champ. I brought it into Opelika Ford for service along wit I love my 2011 Ford Escape. It has 103,000 hard ridden miles on it, and has held up like a champ. I brought it into Opelika Ford for service along with a concern about the smell of gasoline. They did a complete check of the vehicle and diagnosied a cracked fuel pump. I had to leave the Escape overnight but they had it completely finished and ready before 10 a.m. Charles and the entire staff were professional and eager to please. Customer service is alive in Opelika after the Ford Service Department. The $800 for replacing a fuel pump seemed high but knowing Ford stands behind their work made it worth it. More

A simple issue (safety recall) took several days. I received safety recall notices from various Ford dealers in the mail. The “Urgent Safety Recall” is to repair transmission/gear shifting issues rel I received safety recall notices from various Ford dealers in the mail. The “Urgent Safety Recall” is to repair transmission/gear shifting issues related to the Output Speed Sensor (OSS). “To schedule an appointment to have this safety recall performed at no charge, please read this entire notice and act today to schedule your free repair!” Attempt to address the address the safety recall: On Friday, July 21 at 7:31 AM, I called and arranged to drop the truck off on Monday morning, July 24 … the service representative indicated, if not brought in on Monday, that they were already full for most of the week and that the next appointment time would possibly not be available until Friday, July 25. On Monday morning, July 24, at approximately 7:45 AM, I dropped the truck off, as planned, at Opelika Ford and my wife drove me to Montgomery in her vehicle. After returning from Montgomery that afternoon, at about 1:00 PM, we decided to stop by the Service department just to check and see if the truck might be finished. When I stepped in, there appeared to be only one person coming and going from the front desk at that time … he was obviously very busy. While assisting another customer, he eventually turned his attention to me and I told him that, because I was in the area, I decided to go ahead and check on the truck to see if the work might already be finished. He left to check with the mechanic. When he returned, he said that the mechanic was requesting permission to go into the transmission to check a part - and they were not getting the DTC codes that they needed … or something to that affect. He asked me if I had bought the truck there and if I had the extended powertrain warranty. I told him that I had not purchased the truck at Opelika Ford and I was not sure if it had the extended warranty but that I could check to find out … the powertrain is warranted for up to 100,000 miles. Also, although I did not purchased the truck at Opelika Ford, this dealership has worked on it a few times in the past. At that point, I said that all I had done was bring the truck in to have a safety recall addressed, that I was not expecting these other problems, and indicated that this appeared to be getting into some money … then I questioned how much this procedure could possibly wind up costing me. He said that it might cost about $1,200.00 dollars. With that said, I asked him what he recommended doing. He said that they had already reprogrammed the OSS and that the most economical thing to do would be to take it – and that, should the right DTC code show up, to bring it back. This way they could send the code to Ford and would have a better chance of getting their money back for the work. I opted to go ahead and take the truck, however, before I could get half way to work, the transmission seemed to slip. A little further down the road, the truck began replicating what was indicated by the safety recall i.e., downshifting on its own while in automatic mode, sticking in higher gears while using manual mode, and disabling the speedometer. The downshifting issue is precisely why Ford published the safety recall. I drove the truck home very precariously after work that afternoon. After getting home, I attached my personal DTC reader and it returned code P0720, the OSS circuit issue. On Tuesday morning, July 25, I returned the truck to Opelika Ford, told the service representative about the transmission issues, and shared a view of the P0720 code on the DTC reader. The truck exhibited related shifting issues – such as downshifting and sticking in other gears, as well as disabling the speedometer while returning it to Opelika Ford. I recorded this while returning the truck to Opelika Ford that morning. On Friday, July 28th at 2:27 PM (4 days later): I called to see if the truck was ready to be picked up. The service rep told me that one of the mechanics had broken his wrist, and asked me if the following week, Monday, would work? I said, okay. Tuesday, August 1st at 11:39 AM: I called to find out if the truck was ready, however, rep I had been talking with was at lunch at that time. At 2:19 PM, the rep called me back and said that the truck was ready to be picked up. At 2:48 PM, I called Opelika Ford back to see how late I would be able to pick it up and was told, by another rep that they closed at 5:00 PM. I was unable to pick it up until the next morning because I work until 5:00 to 5:30 in the afternoon. Wednesday morning, August 2: After picking the truck up, I noticed that, when changing gears the transmission shift was slipping slightly between gears – especially 5th and 6th gear. The engine was also surging intermittently when driving at a constant speed (cruising). This issue was more noticeable while driving uphill. Then, when I left work that afternoon, while backing out of my parking space I noticed that the rear-view camera was no longer functioning. After getting home that same afternoon, I got the creeper and inspected the undercarriage. There was obvious fluid spillage on the transmission, pan, and other parts. After driving the truck over the next couple of days, the slippage subsided. My guess is that the transmission was overfilled and purged itself. This appeared to have reduced the pressure and essentially corrected the engine surge issue. Although the truck appeared to be shifting normally again, the malfunctioning rear-view mirror and the new trouble code (U0422) remained. U0422 – Invalid data received from body control module (BCM). On Monday, August 8, at 7:40 AM: I returned the truck to report the spillage, temporary transmission shifting issue, malfunctioning rear-view mirror, and the new BCM-related DTC code. I asked if it was going to take another week to get the truck back and was told that the mechanic who would be working on my truck would not be in until the following day – and that they expected it would be repaired on that same day (Tuesday, August 9). I offered the bring the truck back the next morning, so that I could use it that day, but was told that “I might lose my place in line”. With the said, I left the truck. Tuesday, August 8, 2017, at 3:25 PM: I was still waiting to hear back from Opelika Ford, therefore, I called to find out if the vehicle was ready. The service rep told me that the mechanic who was supposed to work on my truck went home sick – in fact, he said that several of their mechanics had been sick. I asked if anything had been done to the truck and he said that he did not know. I asked if he thought the truck would be finished tomorrow and he said that they had been extremely busy and the he still didn’t know. I told him that there have been times that I needed to use the truck during the time that it has been in for service. I also told him that my wife, who would usually be able to take me home, had multiple appointments this afternoon which was going to make it difficult, if not impossible to do so. At that point, I asked if they had a loaner program and he said that Ford did under the regular warranty but not afterwards. He did say that the dealership had an agreement with Enterprise which would allow me to rent a car for $30.00 ... lets' see, that cost would be in the neighborhood of $400 to $500 by now. Maybe I should just walk home (about 8 miles) … Obviously, this kind of service is well beyond unacceptable. More

Enthusiastic about making sure I was Happy. Everyone went out of their way to ensure I was Happy with my service. Lindsey was very caring and super sweet during this visit and went above and bey Everyone went out of their way to ensure I was Happy with my service. Lindsey was very caring and super sweet during this visit and went above and beyond to take care of me. More

My service at opelika ford Very helpful gave good recommendations on service due explained what was being done to complete the service on my vehicle what would be due on my next Very helpful gave good recommendations on service due explained what was being done to complete the service on my vehicle what would be due on my next visit More

Great service They were great, my car broke down and had to leave it on a Sunday in the service line. They took care of my problem the next day and had me ready to They were great, my car broke down and had to leave it on a Sunday in the service line. They took care of my problem the next day and had me ready to go with a friendly and professional attitude. More

Customer service I just got a new key cut and computerized to my vehicle. The three people who helped me communicated well with each other as a team and the length of I just got a new key cut and computerized to my vehicle. The three people who helped me communicated well with each other as a team and the length of time I had to wait was minimal. More

Overall Service I was very pleased with the great service that was provided. Thanks for the service and friendly of all employees.I have spoken with other friend abou I was very pleased with the great service that was provided. Thanks for the service and friendly of all employees.I have spoken with other friend about your great service. More