Opelika Ford Chrysler Dodge Jeep Ram

Had appointment for 7 am on Friday. No service performed Friday. Called Saturday to see if it would be done and no sorry. Called Monday and was told the person that had my ticket was in the phone and would Friday. Called Saturday to see if it would be done and no sorry. Called Monday and was told the person that had my ticket was in the phone and would call me back in a minute. An hour plus later I called back and he said he would see about having it done that day. I asked if they worked on any cars since Friday morning. He responded oh yes ma’am. I asked why not mine if I had the first appointment. He was silent for an awkward amount of time. I asked to speak to the service manager. He was unavailable at that time. The service manager called back about an hour later telling me my car was ready. The only explanation I was offered was we were short techs. I get that but why do I have to be without a car for 4 days when I had an appointment? Nobody seems to have an answer for that. It should not take talking to the manager to get service when I had an appointment 4 days earlier. No excuse for such poor service! Not sure they really cared. Working people don’t have time off work to sit in the waiting area to have their car serviced. People who have flexible schedules often choose to leave their car rather than wait. Nobody wants to just sit and wait for hours. When we leave our cat we expect service the same as if we were sitting there. Make sure if you use Opelika Ford you tell them what time you need your vehicle. You may want to call a couple of times to be sure they are working in your car. Opelika Ford is supposed to have the best service department in our area. If this is the best I’m concerned about the other dealerships around. They know we are at their mercy but it sure would be nice to respect customers and their time. More

Opelika Ford was professional and accomodating throughout the long purchase process. I have purchased several vehicles from this dealership over the years. the long purchase process. I have purchased several vehicles from this dealership over the years. More

Everyone was very nice, and knowledgeable. I got there a bit early for my appointment, and they got me very quickly. bit early for my appointment, and they got me very quickly. More

It was a really good experience at Opelika Ford. The seller was very helpful and gave me the best deal for my money and I will return and tell others about them. seller was very helpful and gave me the best deal for my money and I will return and tell others about them. More

Great and friendly service Dept smiling faces with great attitudes answer my questions to many words to describe attitudes answer my questions to many words to describe More

Their website says that they’ll beat the online price by $500 but that’s a lie. The salesperson I spoke with said that she would beat a quote I was given in Montgomery but they wouldn’t. They added $6000 in $500 but that’s a lie. The salesperson I spoke with said that she would beat a quote I was given in Montgomery but they wouldn’t. They added $6000 in fees instead. They’re charging a $2500 admin fee just to buy a car because of COVID. What a joke. More

Worst car service ever. Over charged for a key and one sensor for $760 and the new key doesn’t work. They charged me $430 for labor MORE than the parts itself sensor for $760 and the new key doesn’t work. They charged me $430 for labor MORE than the parts itself More

Clean, cordial, and they back the veterans . Vic did everything humanly possible to ensure my satisfaction. He was knowledgeable, friendly, and professional; I would buy a car from him again because he everything humanly possible to ensure my satisfaction. He was knowledgeable, friendly, and professional; I would buy a car from him again because he gained my trust. More

Sold me Q-Certified vehicle. Test drive went fine. After I left the dealership, hut some bumps on the interstate and heard a rattle in passenger side. Took it to a Toyota dealership to get check out. Broken I left the dealership, hut some bumps on the interstate and heard a rattle in passenger side. Took it to a Toyota dealership to get check out. Broken passenger side strut, strut mount and bushing. It cost me $805.00 to get fixed. Never do business with them again. I don't know what they certified, but it apparently was not the suspension on the car. More

After trying to buy a vehicle from this dealership for over two weeks I finally give up. Why? Simple no one responds to emails voice mails or even text messages. I have even tried to get in touch with man over two weeks I finally give up. Why? Simple no one responds to emails voice mails or even text messages. I have even tried to get in touch with management and still nothing. Each time I did get a salesmen on the phone I was assured that they would get back to me. Well Not one time has anyone reached out to me. It’s a disgrace how I have been treated. I don’t know what is going on there but that dealership needs some serious customer service help, or new management. More