Opelika Ford Chrysler Dodge Jeep Ram

Opelika Ford Dodge has committed false advertising. Refused to honor online pricing and attempted to charge extra products that come standard on the vehicle. Don't do business with criminals. Refused to honor online pricing and attempted to charge extra products that come standard on the vehicle. Don't do business with criminals. More

Not honest w/me; therefore I do not trust them. Principle of the fact.the matter. If they would do this to me, then they do this to others. Principle of the fact.the matter. If they would do this to me, then they do this to others. More

Bought a vehicle a few months back and the experience was great. Fast forward several months and we received calls asking if we wanted to trade our truck in. So I go up to call their bluff. They have me pick great. Fast forward several months and we received calls asking if we wanted to trade our truck in. So I go up to call their bluff. They have me pick out a more expensive truck and then couldn’t do anything. Turns out I am not 10 grand upside down in this truck with less than 5000 miles. They are careless salesmen who draw you in just to get you going. Stay away! More

Had service today 167 dollars to tell me I had dead battery. I told him the battery was bad to start with told me he couldn't do anything til battery was replaced. Like I said I told them the battery w battery. I told him the battery was bad to start with told me he couldn't do anything til battery was replaced. Like I said I told them the battery was bad before he took my car. He should have told me to start with battery was not covered under warranty. So i literally was charged 167.00 to be told my battery was bad. At least Jesse James used a gun when he robbed you. Because that's how I feel I was Robbed. More

I purchased a 2020 Ram Big Horn. Also have made me very comfortable and They handle business and get it done. I also receive email and text from my salesman asking me if everything o Also have made me very comfortable and They handle business and get it done. I also receive email and text from my salesman asking me if everything okay and making sure I was was happy with my purchase. Thank you guys. I look forward to purchasing another truck very soon. More

Service is always complete. They explain everything to you. Very nice and courteous. TV in the waiting area you. Very nice and courteous. TV in the waiting area More

Great staff. Work was done in a timely manner. I highly recommend them to anyone recommend them to anyone More

Sold a vehicle with a known issue. Not resolve offered had to get Ford motor co involved which made me take it to sons Ford to repair. had to get Ford motor co involved which made me take it to sons Ford to repair. More

Excellent experience from start to finish. Vick was the best salesman anyone could ask for! best salesman anyone could ask for! More

Had appointment for 7 am on Friday. No service performed Friday. Called Saturday to see if it would be done and no sorry. Called Monday and was told the person that had my ticket was in the phone and would Friday. Called Saturday to see if it would be done and no sorry. Called Monday and was told the person that had my ticket was in the phone and would call me back in a minute. An hour plus later I called back and he said he would see about having it done that day. I asked if they worked on any cars since Friday morning. He responded oh yes ma’am. I asked why not mine if I had the first appointment. He was silent for an awkward amount of time. I asked to speak to the service manager. He was unavailable at that time. The service manager called back about an hour later telling me my car was ready. The only explanation I was offered was we were short techs. I get that but why do I have to be without a car for 4 days when I had an appointment? Nobody seems to have an answer for that. It should not take talking to the manager to get service when I had an appointment 4 days earlier. No excuse for such poor service! Not sure they really cared. Working people don’t have time off work to sit in the waiting area to have their car serviced. People who have flexible schedules often choose to leave their car rather than wait. Nobody wants to just sit and wait for hours. When we leave our cat we expect service the same as if we were sitting there. Make sure if you use Opelika Ford you tell them what time you need your vehicle. You may want to call a couple of times to be sure they are working in your car. Opelika Ford is supposed to have the best service department in our area. If this is the best I’m concerned about the other dealerships around. They know we are at their mercy but it sure would be nice to respect customers and their time. More