Opelika Ford Chrysler Dodge Jeep Ram

I drove from Montgomery to purchase a truck after seeing it online at Cars.com. I confirmed it was there and the Cam would be taking care of us. My son and I test drove it and they worked up a sheet based o it online at Cars.com. I confirmed it was there and the Cam would be taking care of us. My son and I test drove it and they worked up a sheet based on the numbers that were advertised at full asking price. Their offer for my trade was extremely low. They came up $2,000 on it but it still wasn't good enough. I told them I was going to see if I could sell it myself. We left around 3pm and kept in contact with Cam by text. At 5:07 PM I let Cam know that I had worked out a deal to sell my trade in and that if he would proceed with the purchase at the asking price we had agreed on. He replied that he would work on it first thing in the morning. I messaged him at 7:30AM the next day and told him I would be there at 1PM to sign paperwork and pick it up. At 9:22AM he texted and said the price has changed. They wanted $4k more for the truck. I was livid. I've sold my vehicle and now they want me to pay more than was advertised and agreed on the day before. I called Cam and reminded him that we already had a deal at that price and he said the deals changed. I asked who was making this decision and was told it was Mike Chandler the Used Car Manager (Cam's mentor as he had told me the day before). I called Mike to appeal the decision. He said the price was advertised in error and that since I didn't have a trade any longer they can't make enough money off the deal so I would have to buy it at the new price. I have also called Jeremy Hicks the general sales manager and have left two messages that have not been returned. More

If you get one of those "Giveaway Event Mailers" in the mail, understand that the numbers in the combination box mean NOTHING. You DID NOT win the prize in the combination box. There is a second number the mail, understand that the numbers in the combination box mean NOTHING. You DID NOT win the prize in the combination box. There is a second number they only check at the dealership that determines what you won. (I won a $25 gift card, after driving all the way there.) In my opinion, this is professional malpractice. I believe they are intentionally misleading people. The fine print appears intentionally confusing, so it can be understood multiple ways. I thought the winning number was just a verification code for the number in the combination box. In my opinion, this company should have a class action lawsuit brought against them. If you know an attorney that wants to take on a big business on behalf of at least 150,000 people, I want to talk to them. More

THE MOST UNPROFESSIONAL BUSINESS I'VE EVER DEALT WITH. If it weren't for Jessica, they would have lost the sale. Ray was unprofessional, loud, homophonic and using fowl language. If it weren't for Jessica, they would have lost the sale. Ray was unprofessional, loud, homophonic and using fowl language. More

The service I received while purchasing my new vehicle was beyond my expectations. Mr Sanders was professional, knowledgeable, and helpful every step of the way. He worked with me on my trade-in. I a was beyond my expectations. Mr Sanders was professional, knowledgeable, and helpful every step of the way. He worked with me on my trade-in. I am 60 plus years old and he took the time to explain all the new features which made the decision making process easy. Great customer service and a friendly environment. It was truly a great day and I enjoyed my Friday. Thank you Mr Payton. I love my Jeep Compass. More

This is the worst place EVER! ! Do not take your car here! I’ve never had such a bad experience than this. Took my car here because I thought they would be quick and easy. They had ! Do not take your car here! I’ve never had such a bad experience than this. Took my car here because I thought they would be quick and easy. They had my car for three weeks and didn’t even let me know it was going to be that long. Whenever I called I would just get sent to voicemail or they would say they would have someone call me back and no one ever would. Over half the bill was the service fee!!! When I picked up my car a new problem started and my car was making a noise it never did before. I called no answer. Called again they said someone would call me back. No one called. Eventually I was able to get with the manager and he said they would get it fixed at no cost. Pick it up after they say it’s fixed. It’s not. I take it back to the place. They say it’s fixed. My car is still making the sound that it never made before I dropped it off the first time. I dropped it off again and still not fixed. I asked if I could please at least get a rental car. I have three jobs and live 25 minutes away from the service he refused and continued to talk over me when you could clearly hear I was frustrated. DO NOT EVER GO HERE! THE WORST SERVICE PLACE THEY WILL ROB YOU! More

I found our car somewhere else because their communication was so slow and their prices were deceiving. It took 4 emails and 3 phone calls to finally talk to someone that could answer my 1 and o communication was so slow and their prices were deceiving. It took 4 emails and 3 phone calls to finally talk to someone that could answer my 1 and only question. When I finally talked to them, they told me the car I was looking at was now $6,000 more than yesterday! No explanation given and no attempt to bring the price back to a reasonable level. Do not attempt to do business with this dealership unless you're a very patient person that's willing to shell out $6k over market price. More

I just spent 3+ hours attempting to purchase a new F-250 Lariat Tremor using the Disabled American Veterans x-plan. I drive 125 miles to come and see this and another vehicle. I arrive at Opelika Ford and l Lariat Tremor using the Disabled American Veterans x-plan. I drive 125 miles to come and see this and another vehicle. I arrive at Opelika Ford and link up with salesman I had been communicating with for 4 days. I ask in my communications about X-plan pricing and am told it will be honored. I show up with my son in law and ask about x-plan pricing and I am assured that the dealer will honor the X-plan price again. I test drive both F-250 trucks and decide that the 1st one I drove is what I want. I show the dealer what my cost was using the fordpartner.com website and again was told that dealer would honor that price. I contact wife and daughter to come check out the truck, contact USAA about financing and actually complete financing. I made two trips to the on duty sales manager to get specific questions answered for transmitting the monies to the dealership to finalize this purchase. My family shows up and we get in the truck ready to drive my “new truck” and I ask the sales man to find out about what the tax tag and title amount would be so I could make sure of the amount to be sent. We have the vehicle running and had just put it in gear when the salesman comes back and says that the salesmanager would not allow X-plan pricing on this truck because it is a Tremor. This cost difference would be between 7-9 thousand dollars. I thank the saleman for his efforts, inform him that I will not be back and we were leaving. I don’t understand why this dealer disrespects disabled military and retired military personnel , wasted 3 hours of mine and the salesman time and does not even bother to come and speak with us. So, love ford trucks, but, I won’t give a penny to Opelika ford at any future time. Not recommended for military personnel, veterans or anyone expecting an honest deal. More

We bought a car from this dealer August 9, 2023. The on line price advertised price was $42,000 when they wrote the deal the base price went to $44.000. When we challenged the price we were told tha The on line price advertised price was $42,000 when they wrote the deal the base price went to $44.000. When we challenged the price we were told that we needed to finance the car thru them. We gave them a $10,000 cashiers check and asked who did they use for financing. They said B of A which we were pre approved for a 6.2% loan at B of A. Our credit score was 877 with B of A. So it seemed Okay. We left with the vehicle to travel back to Tennessee. Now on August 22, 2023 we were contacted by the dealership and were told “we did not sign all the paper work”. By the way we were at the dealership over three hours. They sent the new paperwork on the 22nd and we signed it electronically. Today August 23 we were again called by the dealership about we still needed to sign additional bank paperwork. They forgot to send. They said we would be getting an Airborne overnight. When we asked about the interest rate they finally told us 8.54%! Much higher than the rate we were quoted by B of A, 2.4% more! Totally dissatisfied! These guys really are shady! Buyer beware!!! More

Said my fuel pump was bad , had a suspicion it was a wire issue. They replaced a fuel pump , cleaned the fuel system. They never called to update me. I had to call them. Anyhow a week later it did the same t issue. They replaced a fuel pump , cleaned the fuel system. They never called to update me. I had to call them. Anyhow a week later it did the same thing. Took it to a friend of mines mechanic and sure enough it was a wire that needed repaired. The service dept. Can't troubleshoot. 1,900.00 shot. Down the drain. Do not take your vehicle for service. Very unsatisfied customer. Maybe a lawyer More

Opelika ford ( Fabian & Rickey) sold me on a specific truck and got me to schedule a test drive. Set the test drive up for the next day because the dealership is 4 hours 205 miles one way! Next day I rec truck and got me to schedule a test drive. Set the test drive up for the next day because the dealership is 4 hours 205 miles one way! Next day I received half a dozen texts messages and pictures of the vehicle wanting confirmation that We were coming! We confirmed and drove the 205 miles to walk into a trashy dealership- literally garbage and fast food trash everywhere, to be told the truck in question cannot even be sold. Then had a “sales manager” offer to fill up a gas tank to make up for their mistake. (4 hours x 2 ppl) x 2 trips! At the very least you take your hourly wage and offer it @16 hours you’ve taken from me. Unless you have time and money that needs to be thrown away- you should stay clear of this establishment- they literally have no idea what’s going on or what’s for sale. @Ford #ford. Zero Stars More