Ontario Volkswagen

At the end of a 2 hour ordeal, I felt truly sorry for the salesperson who was trying his best to get me a deal on a Golf. Inexperienced, he relied on the finance guy on duty to work the numbers. But that gu salesperson who was trying his best to get me a deal on a Golf. Inexperienced, he relied on the finance guy on duty to work the numbers. But that guy and his sales manager were deceitful and disrespectful. I was eventually told to come back when my demands were more reasonable. Later that afternoon I bought the identical car at exactly the price I had offered Ontario VW. I hope the young salesperson does not follow the lead of his two 'mentors'. Advice to prospective buyers: do your homework and shop elsewhere. More

On November 12 I flew from MN to The Ontario area to help my, newly relocated, daughter purchase a vehicle. She looked at different manufacturers in the area and was very high on VW. We first went to Ontario my, newly relocated, daughter purchase a vehicle. She looked at different manufacturers in the area and was very high on VW. We first went to Ontario VW for a test drive, but they wouldn't discuss pricing below MSRP, that surprisingly, came from their Internet Sales associate. He lost a sale. The next day we went to another VW deal in Covina and bought a 2012 Golf. More

I bought a Pre-owned Jetta from Anthony Reyes. From the start this was the easiest transaction for me, I like the fact that car was waiting for me when I pulled up to the dealership and no bail and switch. start this was the easiest transaction for me, I like the fact that car was waiting for me when I pulled up to the dealership and no bail and switch. Thank you for making this a great experience and my kid is going to love her car. Thank you Anthony!!!!! More

Thanks to Anthony, Tim Franklin. It was truly a great experience buying a fine pre-owned I drove 45 mins to buy this VW. Everyone listened to our needs and professionally answered our questions, which ma experience buying a fine pre-owned I drove 45 mins to buy this VW. Everyone listened to our needs and professionally answered our questions, which made for pleasant accommodations. We were treated very well! We were pleasantly surprised by a follow up call from Anthony informing us of the remaining service warranty on our car! We plan on being repeat customers and will recommend Ontario VW to family and friends. Best Of Luck G Perz More

Labor day Weekend. I went looking for a deal for my dream Jetta and everything was very professional, quick and easy. Anthony was awesome to work with in achieving what I wanted. This was my first time purch Jetta and everything was very professional, quick and easy. Anthony was awesome to work with in achieving what I wanted. This was my first time purchasing a vehicle on my own and I really couldn't have asked for a better experience. More

Buying a vehicle from OntarioVW was Funtastic! The dealership has an easy to use web site to view the dealerships inventory; saving us time. We compared and selected a vehicle and contacted Anthony Re dealership has an easy to use web site to view the dealerships inventory; saving us time. We compared and selected a vehicle and contacted Anthony Reyes. He quickly provided us a quote and arranged for an opportunity to test drive. Anthony reviewed the vehicle we considered with us at the dealership and answered all our questions. Anthony was knowledgable about the vehicle and demonstrated unique features before the sales to help us finalize our purchasing decision and working with us through the negotiations and financing. Then later after the sales, provided us an overview the vehicle instrumentaton and controls so we were comfortable and safe with our new vehicle. We experinced no pressure sales or bait and switch tactics. The staff was professional and respectful, straight forward and they demonstrated their caring about customer service. This says alot about the OntarioVW dealerships customer commitment. "Customers come first". Thank You OntarioVW, for a great deal on a new Routan SEL. More

PLEASE FOR THE LOVE OF GOD DO NOT BUY A CAR FROM THIS DEALER!!! Bad experience from the moment I took the car out for a test drive. Salesman texting during test drive, ignored my questions. Then whe DEALER!!! Bad experience from the moment I took the car out for a test drive. Salesman texting during test drive, ignored my questions. Then when I started negotiating with the price, he argued with me practically yelling that there was no way that he was lowering the price since it was on sale. Sales mgr came out seemed like the gave a xxxx for a while. Anyway bought the car. 3 weeks later car service light comes on. I call ask him what the xxxx?!! He said well it might have been serviced already he didn't know. Week goes by, couple more days. Finally he says no it hasn't been done. Before purchasing I asked what services were due next I was told that nothing was due for 100,000 MILES!!! Anyway here it was a major service due all $600 worth!! I argue with him why I have to pay for this when I was mislead from the beginning? I hadn't even made the first payment yet! Couple days later, I am STRANDED IN THE MIDDLE OF THE NIGHT!!! Car won't turn on for whatever reason! It is towed to the nearest dealer the following morning. I call Tim asking him if he knew of any problems with the car and why all these things are all of a sudden happening? I am upset, he said he will handle it. Fine car is ready in two days. Car drives fine all day long, I was told it was a fuse problem. I turn on the car to go to work the next morning and guess what?? The xxxx thing won't turn ONNNNN!!! So much for piece of mind eh?! I call the dealer he is saying once again he will fix it. Alright well that is great but it is Memorial day weekend and I am late to work again due to the problems with this car. I run to the nearest Enterprise there is nothing available for rent due to the holiday. I call Tim he ok's the extra fees on a premium car, he said he would take care of it. Then I am told I cannot take the rental car until I give them a P.O. number. I can't get the P.O. number until the car is delivered to the shop. Well 2 hrs later I am able to leave with a car. I get my car 7 days later. Car is fine. Week after that I drive over 100 miles to Ontario to get my service done free of charge. I get there only to be told that they had no idea I was coming and that I would have to pay out of pocket and the service takes 4 hrs or longer. I leave and contact Tim, he seems like he cares and apologizes. Car is serviced at the nearest dealer courtesy of Ontario. I then find out that Enterprise did not get paid by the dealer and ALL CHARGES CAME OUT OF MY ACCOUNT! I am told they are taking care of it and well after being ignored repeatedly, I have spoken with VW corporate and I still am not reimbursed for the charges and I am now taking this to court!!! I was told that I kept the rental car too long and now it I have to pay for it. Gosh they are SOOO NICE!!! More

After four weeks from signing my contract and purchasing my vehicle, the dealership calls to tell me that my 60 month loan, which had already been "APPROVED" before I signed, is now unapproved after four we my vehicle, the dealership calls to tell me that my 60 month loan, which had already been "APPROVED" before I signed, is now unapproved after four weeks. The sales rep told me I needed to go back asap to sign a new contract for a 48 month loan which would increase my monthly payment by $55.00. In other words, this dealership is allowing their customers to enter into a contract and drive off the lot hoping that the loan stated in the contract will actually be approved by the bank and if it isn't they try and force you into a new contract or threaten to repossess your vehicle. Can you imagine if all businesses were like this? You buy a book for $10 on Monday and on Friday the bookstore calls to tell you that you owe an additional $5 because the cashier made a mistake. What a shady way to do business. By the way, I am taking this to the media and hiring an attorney. More

Had a really bad experience in Corona - I called VW customer assistance and they suggested I try Ontario VW - glad we did - very friendly - fixed us right up - Highly recommended - totally opposite of customer assistance and they suggested I try Ontario VW - glad we did - very friendly - fixed us right up - Highly recommended - totally opposite of our first experience at the other dealer. They even provided a rental car at no charge to us. More

The service staff was very professional, knowledgeable and friendly. I had my car towed in with a emergency repair without an appointment. The staff greeted me promptly and keep me completely informed. To and friendly. I had my car towed in with a emergency repair without an appointment. The staff greeted me promptly and keep me completely informed. To my surprise my car was completed the same day! I highly recommend this dealer. More