Ontario Volkswagen

Service department Great service service people were kind they explain me everything. I'll definitely be back again. Yhank you for you help the place was clean Great service service people were kind they explain me everything. I'll definitely be back again. Yhank you for you help the place was clean More

Experience The service department was excellent. They were friendly and knowledgeable. That got me in and out fast. All the work performed was explained and done The service department was excellent. They were friendly and knowledgeable. That got me in and out fast. All the work performed was explained and done to my satisfaction. More

Wanting Found everything that needed to be fixed on the car, that didn't have anything to do with the check engine light for which I brought the car in. Woul Found everything that needed to be fixed on the car, that didn't have anything to do with the check engine light for which I brought the car in. Would like to have had the misfires addressed. More

Happy with my service. Took a little while but overall happy. Did my 30000 check up. Appointment at 9:30 and it was done by 4. with my service. Took a little while but overall happy. Did my 30000 check up. Appointment at 9:30 and it was done by 4. More

Phil is amazing! Thank you so much for your great service. I was beyond stressed out when my mechanic told me how much the repair on my vehicle was going to be. So I d Thank you so much for your great service. I was beyond stressed out when my mechanic told me how much the repair on my vehicle was going to be. So I decided to find out if any of the repairs needed were still under warranty after talking to Phil he assured me that everything should still be covered and to bring it in. I took my car in the next day. He checked me in quickly with no wait time and asked if I needed a ride. Once he was done checking me in he told me he would call me later with an update and just like he said everything was covered. Not to mention the repairs my original mechanic had told me were needed turned out to be wrong. So I would have been out $645 and my vehicle would have still had the same problems. I would highly recommend Ontario VW and Phil to anyone who needed services or repairs on their VW. Thanks again for all your help! More

Service Experience After making an 'on line' appointment, and assigned to Phil, Jimmy 'checked me in', due to Phil working with another customer. Upon completion of the After making an 'on line' appointment, and assigned to Phil, Jimmy 'checked me in', due to Phil working with another customer. Upon completion of the Phil explained the completed services, and 'checked me out'. As with previous service visits, Jim Straley has built a great team, always willing to assist each other, without comment or explanation. This is extended beyond Jimmy and Phil, to the 'behind-the-scenes personnel, that confirm appointments, as well as post service follow up calls. More

Phil was great. Thank you for the great service. Even though I didn't end up having my car serviced there after it was diagnosed, Phil was very helpful and very sen Thank you for the great service. Even though I didn't end up having my car serviced there after it was diagnosed, Phil was very helpful and very sensitive when it turned out that my beetle is a lemon. Thank you for having people like Phil there to represent your business. He does a great job. He even supported me when I was trying to steer my husband toward the egolf. Good try Phil. More

Professional reps Thank you for fixing my car and recommending the additional services. Phil Gibson helped with problem solving my car needs in a timely manner. I wil Thank you for fixing my car and recommending the additional services. Phil Gibson helped with problem solving my car needs in a timely manner. I will use this service shop again due to Phil's professionalism. More

Very friendly I made an appointment and was served on time. Very helpful and knowledgeable staff. Work done in time promised. Very good experience. Will return for I made an appointment and was served on time. Very helpful and knowledgeable staff. Work done in time promised. Very good experience. Will return for future service. More

Enjoyable! Jimmy is great! We always have a great experience when we bring our car in for service. Jimmy truly seems to care that we are happy. Goes out of his w Jimmy is great! We always have a great experience when we bring our car in for service. Jimmy truly seems to care that we are happy. Goes out of his way to make our experience as painless as possible. I don't hesatate to send my teenage daughter in by herself,because I know jimmy will take care of whatever she needs. Thank you! More