Ontario Hyundai

Deceiving and unethical. No respect to woman. I drove out to Ontario after doing some research on a used vehicle i was interested in. Though a great distance, I hoped for a good outcome. It end I drove out to Ontario after doing some research on a used vehicle i was interested in. Though a great distance, I hoped for a good outcome. It ended up being a long draining day! The price was not what I had seen on line and what was verified prior to the drive. I immediately should have left. I was convinced by Devyn that the added STICKER pricing could be removed. I was there 4 hours. I promised myself I would not allow this to occur & it did. As late as it was there was no time to discuss the specifics nor get a feel of the car. Alfonso stated, don't worry we will assist. I actually believed that he would honor his words. Alfonso Morales stated that the additional sticker items would all be removed. They were! I decided to have him add one item to the contract due to the hassle free conduct expressed and done. He stated that they did not want me to purchase anything I did not need or want. I felt confident that they wanted to do business and actually put a change to their deceptive actions. I purchased the car and soon noticed prior to leaving that the chip was missing and the panels on one of the doors was damaged. They would not put anything in writing. By now it was close to 9:00 p.m. I arrived around 4:15. Rocky Edwards promised to fix it. Devyn promised to send me the chip to the navigation. It has not occurred and they are not being accommodating anymore. I changed my mind the following day about the paint guard. I confidently sent out my emails and phoned the dealership. I was ignored. When I finally received a message from Rocky, he stated that certain items were not refundable never adding the paint guard as being one of them. I made the long drive notifying Devyn and Alfonso and neither notified me not to come down to the dealership. I arrived only to be ignored and told by someone I had never met that I would not be assisted. I was Livid. Since that day, the dealership has not cooperated and I have filed a couple of complaints. Do not find yourself purchasing anything extra! it is not mandatory and if you do, ask if its refundable and get it in writing. I found their deceiving tactics distasteful. They wasted my time and had no regards at all! More

Love my new car!! Great customer service and very nice employees definitely will recommend . I love my car and all the great customer service. Thank You Hyundai of Onta Great customer service and very nice employees definitely will recommend . I love my car and all the great customer service. Thank You Hyundai of Ontario More

Nick A. made it great. I,v bought plenty of vehicles,and i have to say...... this was the best car buying experience yet!.......this guy Nick knew when to back off....when i I,v bought plenty of vehicles,and i have to say...... this was the best car buying experience yet!.......this guy Nick knew when to back off....when i was ready to continue,he had everything in order..a real pro.....did'nt waste my time....no BS...the contract read the way he said it would....also,,Max in finance was fast and very clear....I just cant say enough good about these guys,,,good job Ontario Hyundai!!! More

Best Hyundai Dealership Even though it was a long day,we was very pleased how Ms.Tracy Benjamin was so patient with us. She was so knowledgeable about the car that we had eve Even though it was a long day,we was very pleased how Ms.Tracy Benjamin was so patient with us. She was so knowledgeable about the car that we had eventually brought. The whole team that we worked with were all very helpful. I would recommend Ontario Hyundai to everyone who is shopping for a new car.? More

Very Professional My husband and I saw two vehicles we wanted to look at on the lot. Nick took his time, and did not rush us. He answered all our questions and was ver My husband and I saw two vehicles we wanted to look at on the lot. Nick took his time, and did not rush us. He answered all our questions and was very professional. The whole experience was one of the best I have had in purchasing a car. I would would not hesitate to buy here again. More

Thanks for a great car buying experience We’re very happy with the whole experience. No complaints. We were treated with respect, patience and consideration No complaints Well recomme We’re very happy with the whole experience. No complaints. We were treated with respect, patience and consideration No complaints Well recommend without hesitation Thanks very much More

Great experience They were super helpful and friendly and found exactly what we wanted and the whole process was super efficient! We even used the service department a They were super helpful and friendly and found exactly what we wanted and the whole process was super efficient! We even used the service department and got great service there as well! More

A great experience! This car buying experience was great and very easy. I was helped immediately. I was showed exactly what I wanted and was able to get a great car. This car buying experience was great and very easy. I was helped immediately. I was showed exactly what I wanted and was able to get a great car. More

Scam Alert! These people give car salesmen a worse name than they already have. I end up taking my 9 month pregnant wife 35 miles away based on what this Cody These people give car salesmen a worse name than they already have. I end up taking my 9 month pregnant wife 35 miles away based on what this Cody person said. Cody, Julian, the manager and everyone we interacted with were the usual sneaky sleepy car salesmen. Even though we were assured through Text that we wouldn't get any bait n switch going on that's exactly what we got. Stay away at all costs- very disrespectful, very disappointing, and just plain sneaky and canniving More

Happy Happy Joy Joy What a pleasure it was to work with this dealership after having experienced such deception at a dealership very close to my house. I drove an extra 7 What a pleasure it was to work with this dealership after having experienced such deception at a dealership very close to my house. I drove an extra 70 miles just because they were willing to work with me. Tracy was great in all aspects of the sale from the pricing to the financing to the description of all of the info and her knowledge of the car was fabulous. I am a very satisfied customer and that in itself is not a easy task, lol. I would recommend this dealership to anyone and especially ask for Tracy Benjamin, she will hook you up, believe me😊 More