Onion Creek Volkswagen

Will was so easy to work with and so helpful. I trusted him immediately and would recommend him to anyone looking for a car. Anthony was also very knowledgeable. I trusted him immediately and would recommend him to anyone looking for a car. Anthony was also very knowledgeable. More

Needed my 20k service and one electronic repair and for them to check the brakes which are making a loud squeaking noise when stopping at higher speeds. Appointment took 3 weeks to make and 5 calls to mult them to check the brakes which are making a loud squeaking noise when stopping at higher speeds. Appointment took 3 weeks to make and 5 calls to multiple people to arrange a loaner, since once you get there for your appointment, it could take 2-3 days to get to your car(not sure what the appointment is for). Steve called to say car was ready a few days later and that it was all good. I asked about the brakes, since I hadn’t heard. Steve stated they do make noise but we can’t replace/fix until they are worn down more, warranty requires them to be 2mm and ours are 5mm. I asked if I’m wrong here, but your are not repairing it under warranty because I don’t have enough miles, crazy. Called back and spoke with the service manager(Wesley) same story, they know it’s an issue and have extended the warranty, but they have too much pad left. He advised I call VW Customer Care, same story. The last two days I have called and asked to speak with the general manager, no return call. This is sad that a 2022 Taos with about 19k miles can’t be repaired while under warranty. Think this will be the last VW I purchase, especially from this dealer. More

Dropped my car off for the AC to get fixed. Full month later and we received zero updates after calling multiple times. We just kept being told “they would call and let us know”. Finally we got Full month later and we received zero updates after calling multiple times. We just kept being told “they would call and let us know”. Finally we got a call it was ready. Once we arrived, our service adviser wasn’t even there, the car was very dirty on the outside AND brand new dents in the car!!! They didn’t believe the dents weren’t there before but thank god they took photos of the car before working on it. They then realized it was in fact their fault and once again I was forced to go back home in a loaner. More

Worse car buying experience I've ever had wife bought a used vehicle from them and once they got their money they were done with us car has been nothing but trouble we bought an extended warranty but they used vehicle from them and once they got their money they were done with us car has been nothing but trouble we bought an extended warranty but they won't talk to us to see what it covers won't answer any calls from us I would rather walk than buy a car from here.Dont buy anything from ONION CREEK More

Devastating experience. Negligent staff. Liars. We've just got a Volkswagen Tiguan SE without a feature we were told it has. And this is 3 years contract that we wish we Negligent staff. Liars. We've just got a Volkswagen Tiguan SE without a feature we were told it has. And this is 3 years contract that we wish we would never sign. Our sales manager was Diego. When we met him, we told him that the "Blindspot" feature was a must-have for us. He showed us Tiguan and assured us that this car had all we needed. We weren't allowed to make a test drive on the streets because we had just moved to the USA and didn't have our us licenses, so we just had a ride in a parking lot. Diego said that we wouldn't see "blindspots", because there were no cars around us and it would work if we had driven on the streets. We liked the car and decided to get it. As it appeared, the car didn't have that feature that we wanted so much. It was the only feature that we'd mention that was critical. We tried negotiating with Volkswagen, but they've become helpless as soon as we signed the contract. You know, when you get something like a car at the official dealer you don't expect people to be unprofessional and not reliable. It's not like you get a rotten potato at the bottom of the box. But that's exactly what happened to us. AVOID THIS DEALERSHIP, if you still want to have business with them be really careful and read every paper you are signing to not to be tricked as we had. More

I dropped my car off at Onion Creek VW for basic service work. They proceeded to reck the vehicle, refuse to pay for repair work, and refuse to provide their insurance information. When I pushed back on the work. They proceeded to reck the vehicle, refuse to pay for repair work, and refuse to provide their insurance information. When I pushed back on them, they retaliated by increasing the amounts they claimed I owed for the original service work by hundreds of dollars and siphoning the gas out of my gas tank. All said, I received a bill for twice what agreed to pay for basic service work, and a car with thousands of dollars of new damage and an empty gas tank. There are very few places to service VWs in Austin, so if you buy one you will likely be forced to use their service department. I would highly recommend going elsewhere or buying a different type of vehicle entirely if you live in Austin. More

If I was able to give this dealership no stars I absolutely would! This was my son's first car purchasing experience. He worked with Jacob who we found out was let go shortly after our experience. absolutely would! This was my son's first car purchasing experience. He worked with Jacob who we found out was let go shortly after our experience. He sold my son a car that was not ok'd by the manager to be sold. It had more than $11k worth of work most being safety issues that made it unsafe to drive. This included broken/bent control arms, brakes and rotors that were metal to metal, power steering rack that was leaking, and the pump and hoses were damaged as well. Wheel hubs that were not installed correctly and I could go on and on with the repair report that we received. I ended up finally speaking with the used sales manager Edward. They ended up "swapping" the car. This also ended up being a nightmare!! We ended up having to settle with a car that had front end damage and high miles. I was promised it would be a simple process but they ended up running our credit again as if we were purchasing another car. Then I went in to sign the new paperwork and I notified them before heading in I had a short time available and they assured me that I would be a quick process. Not sure what their definition of quick is but I ended up being stuck there for over 3hrs!! During this time they promised to fix a part on the car and that they would fill up his gas tank, My son had to leave his car there thankfully he got a loaner but had to go back the next day to pick his car up so the repairs could be made. When he arrived he was told that they couldn't repair the piece that was promised and told him that it needed to be replaced but they would not do it because they couldn't spend more on that car. They also only gave $15 for gas after promising to fill it up. I will NEVER go there again!!! More

I’ve been blown off by the dealership twice by this dealership. I found the exact car I was looking for online and clicked to reserve like it said to do. This prompted me to enter my info after which i dealership. I found the exact car I was looking for online and clicked to reserve like it said to do. This prompted me to enter my info after which it said I would be contacted shortly. Already knowing I wanted to purchase the vehicle, I decided to just call instead. I spoke to Demetrius and inquired about the car I saw online. I asked him about putting down a deposit to reserve it and he said “We don’t really do that. It’s first come first serve.” Out of all the dealers I’ve spoken to, this was the first time hearing this. So then I asked for him to provide the price breakdown of the vehicle and I would take care of the finance portion. I gave him my information and never heard back from him. So I call back the next day and he tells me “You kinda got pushed to the back because my manager didn’t know when you would be in town.” So I explained to him my situation for the second time that I would be in town next month and would like to purchase the vehicle before I got there. Additionally, I was told that this vehicle was “in transit” and would not be on their lot for another 2 weeks. So it would actually workout perfectly. So he finally sends me the price breakdown. I review it and ask him about the more than $1200 worth of dealer markups, on a vehicle that they don’t even have, and I’m ghosted again. Not sure if this is typical business practice but definitely not a good look for a potential customer. More

My sales person was Demetrius Andrus. He did an amazing job at answering all of my questions and finding the perfect vehicle for me and my family!!! Would recommend He did an amazing job at answering all of my questions and finding the perfect vehicle for me and my family!!! Would recommend More