One Toyota of Oakland - Service Center

Timely excellent service. Updates on progress, free Lyft rides home and back to pickup car. Text messages were informative Updates on progress, free Lyft rides home and back to pickup car. Text messages were informative More

Starting out, im calling in to make an appt to get my oil changed, say my type of car and ask for a price, the girl says let me check and puts me on a transfer that just hangs up. I call back and say whateve changed, say my type of car and ask for a price, the girl says let me check and puts me on a transfer that just hangs up. I call back and say whatever they ask for like two minutes while they fumble to make my appt with inputting my vin, then when i saybid like to make my appt for today for like the fifth time it finally clicks and she rudely said that they dont do same day appointments, and id need to just drive in. It was 9:10 i made an appointment online for 9:20. So she wasnt able to make my appointment because it was a same day schedule but i could? Then service took way too long, tried ti upsake me and had to deny several times stating that i had to just leave my car here and return to a previous obligation. Sat in my car for 20 minutes past my appointment until someone even came to tell me they can take my car now. Was told id get a text when it was done, never did. Rude staff Took too long More

If you are looking to get your car serviced, refinanced or purchase a new vehicle here, please read this review first. This is an updated review after my last interaction with this dealership as of today. or purchase a new vehicle here, please read this review first. This is an updated review after my last interaction with this dealership as of today. This whole situation has left me with no registration an additional $1400 added to my remaining car note and my car malfunctioning since they last did a service. This dealership has a negative history of the service team "performing" car service only to find out they either half-assed and cost you more down the line or charge you for services that they didn't do. The representative that initiated contact ran a credit inquiry without my knowledge and consent 30 days after he had already ran 3 credit inquires with Golden 1, OTO LLC and another credit union. I have lost over 20 points on my credit scores and get nervous driving around without my registration that no one has given me an ETA on but it has been paid for. The owner of this dealership needs to take a moment and really consider how he operates his business because given the poor track record, I wouldn't be shocked if they have a class action lawsuit filed against them. They definitely deserve it here. Do not purchase, refinance or get your car "serviced" here without reading all of the 1 star reviews and take note of all the complaints that have been filed within the last 12 months on BBB. They will tank your score and bring you a Starbucks after making you feel like a hysterical liar. More

Great service experience Greg was my service advisor and he did a great job. The service was completed as promised in the estimated time and at the estimated price. Greg was my service advisor and he did a great job. The service was completed as promised in the estimated time and at the estimated price. More

Excellent service. Ray is outstanding! His work ethics and keen details on customer needs puts him above the rest. Ray has helped me with both my vehicle Toyota Rav 4 an Ray is outstanding! His work ethics and keen details on customer needs puts him above the rest. Ray has helped me with both my vehicle Toyota Rav 4 and wife Toyota Prius run better and last longer. More

Great service He is knowledgeable about my camry.he took times to answer my questions. He is always busy but still remember my name, from Stephen Tong. He is knowledgeable about my camry.he took times to answer my questions. He is always busy but still remember my name, from Stephen Tong. More

Great customer service and employees are very patient Love making business with my local Toyota of Oakland. Great people and they never let me down. Highly recommend them. I appreciate the patience and gr Love making business with my local Toyota of Oakland. Great people and they never let me down. Highly recommend them. I appreciate the patience and great deals that they offer to the community. No doubt they deserve the five stars. More

First service for my new RAV4. The check in was quick even though I was early. Comfortable seating areas. The check out was detailed and easy to understand. I’m looking forward to f The check in was quick even though I was early. Comfortable seating areas. The check out was detailed and easy to understand. I’m looking forward to future servicing at One Toyota. More

Very good service I am very happy about the service and with the collaboration of Brandon finally I have new radio on my Toyota congratulations very good service I am very happy about the service and with the collaboration of Brandon finally I have new radio on my Toyota congratulations very good service More

Amazing Brandon Fiola continues to exemplify a great customer experience. Not only is Brandon professional but personable as well. He always shows concern f Brandon Fiola continues to exemplify a great customer experience. Not only is Brandon professional but personable as well. He always shows concern for the schedule and more importantly my family as well. Much kudos to you Brandon. More