One Toyota of Oakland

Frustrating start, eventually resolved There was a delay starting service on my car due to a communication error. I was frustrated because I had dropped my car on friday evening leaving key There was a delay starting service on my car due to a communication error. I was frustrated because I had dropped my car on friday evening leaving key in drop box, for a Saturday 7:45am appt I had scheduled on Thursday. i called to check on car around 8am. I wasn’t called back till 9am and was told I didn’t have an appointment. This upset me because I needed my car for work late that day. Brandon eventually cleared up the mishap and was able to get the car moving along but my car wasn’t ready till after I needed it. Ultimately the best part of my experience was Brandon, he was able to turn things over pretty quickly and was professional and courteous. More

10000 check in I wasn’t around the shop during the repairs however, my car was taken in quickly . I was given a time estimate and called when the service provider I wasn’t around the shop during the repairs however, my car was taken in quickly . I was given a time estimate and called when the service providers found a nail in my tire to inform me of the time change should I want it fixed. Good communication throughout. More

Poor communication Genevieve at the service counter was great. She was very responsive when I asked about the status of my car. However, other than her, communication wa Genevieve at the service counter was great. She was very responsive when I asked about the status of my car. However, other than her, communication was non-existent which was especially frustrating because the service took over 3 times longer than I was originally told. Both the delay and the lack of updates are completely unacceptable. I understand that sometimes things can happen but you should have enough experience as a business to be better at estimating service times and you should absolutely be better at communicating with your customers. More

Excellent. Great. I would certainly have my car serviced at One Toyota again. I was very pleased with the professionalism of One Toyota. Fast and expedient. Great. I would certainly have my car serviced at One Toyota again. I was very pleased with the professionalism of One Toyota. Fast and expedient. More

5k miles service Services person Carlos is very friendly and helpful. The whole things are quick and easy. One Toyota dealer service area is nice and clean. I love the Services person Carlos is very friendly and helpful. The whole things are quick and easy. One Toyota dealer service area is nice and clean. I love their Free coffee. Thanks. More

Service Good person friendly good man nice man thank you Brandon for everything and nice person very good man very nice man thank for all ok Good person friendly good man nice man thank you Brandon for everything and nice person very good man very nice man thank for all ok More

Buying a 2018 Toyota Tacoma TRD sport. I love the one on one experience I had. Christina did a fantastic job. She was knowledgeable and make the sales experience went well. Thanks. I love the one on one experience I had. Christina did a fantastic job. She was knowledgeable and make the sales experience went well. Thanks. More

Outstanding! Outstanding work! I will continue purchasing from this dealer in the future! I will also recommend this dealer to my friends and family members who ar Outstanding work! I will continue purchasing from this dealer in the future! I will also recommend this dealer to my friends and family members who are looking for a vehicle! More

Amazing Since I bought this car guys were helping me are amazing. Time when I finance this haile helped me a lot, after that on services "GREG" his amazing I Since I bought this car guys were helping me are amazing. Time when I finance this haile helped me a lot, after that on services "GREG" his amazing I don't have any words to describe him just thank you to make me to love one Toyota of Oakland to do any service I need for my car. You treated me like your friend thank you man! More

Great customer service I came here for the vehicle service and the customer service was great, I knew that the wait time is little bit longer. But I still will come back for I came here for the vehicle service and the customer service was great, I knew that the wait time is little bit longer. But I still will come back for the service! More