One Toyota of Oakland

ToyotaOne Numbet One The dealership is very responsive. They treat the customers vehicle like it is their own, as the take responsibilty for all of the work they do - and The dealership is very responsive. They treat the customers vehicle like it is their own, as the take responsibilty for all of the work they do - and they do the work right. The Madtet Technician, Tony, offers unprecedented customer service and he takes the time to get to know the customer, as well as the vehicle. He identifies needs and plans accordingly - and has the team to back him up. More

High Mileage Vehicle Service Overall I was very pleased with the service from the dealership, and I will definitely bring the car back for service. Some things that I really appr Overall I was very pleased with the service from the dealership, and I will definitely bring the car back for service. Some things that I really appreciate - 1.) Great personalities all around. Upon meeting/speaking with Chase and some of his co-workers I became immediately comfortable in our interactions. Sending your car into a black hole of maintenance can be stressful sometimes (how much is this going to cost, how long is it going to take, is there anything major, are they going to treat me like an idiot, etc.), just like a doctor's office. When everybody is just great to talk to it can ease any upfront tensions and start the process off on the right note by establishing a good rapport. And it wasn't the "I'm smiling because I'm paid too" smile either, as everyone I interacted with was genuinely friendly. 2.) Listen to their customers. I understand that they deal with a lot of people and some problems/complaints can be redundant, but I had the feeling that they treat everybody on an individual basis, as in I'm not being judged by their past experiences. Instead of just running my car through the assembly line, Chase found out my car's purpose for me: commuting to work and putting high mileage on it. Once knowing this, he was able to cater to my particular situation, such as giving me high mileage tires or specific inspections that might weed out any degradation. [This is the main reason I stopped going to Broadway Toyota as I had a bad experience with a tech on the phone, who was giving me no help/solution to diagnose why my OBDII Smog Drive Cycles wouldn't clear. He kept telling me that the mechanics are just going to tell me to drive more miles, even though I drove >1000 miles already including drive times within the specified speed ranges. I took it to a smog shop and they found the problem with a sensor in an hour. This being a converse example of a tech not understanding my situation, running me through the process, and ultimately not helping me resolve my issue. Unless he was correct and Toyota cannot diagnose their own cars' sensor failures.] 2.) Texting me updates. This was really useful as I don't always have time to talk when I'm at work, but I can always check and respond to a text when I get the time. Also I remember trying to write down prices and details whenever I talked with a mechanic, but with the texting everything is archived and I can refer to it. Plus with texting I feel like I get more frequent updates because it's easy to just shoot someone a text real quick. 3.) Up front about everything. I appreciate it when they tell me what's broken, what needs to be fixed, what may need to be fixed, and how much it's going to cost. No embellishments, this is the what it is, it's data. 4.) Solved my problems with a rental car. This was an unexpected surprise because I was assuming that I was going to rent a car down the street by the airport. But this made everything so streamlined. I didn't have to worry about an extra day be needed for the service, then calling up Avis to extend a rental. It was just all inclusive. This was a great experience, and I feel they're doing everything right and have the correct philosophy. More

Great customer service They brought me a car with no money down and l would reqamend to EVERYONE this is the place to go for a car. For sales or service I have been to 4 dea They brought me a car with no money down and l would reqamend to EVERYONE this is the place to go for a car. For sales or service I have been to 4 dealers and service sucked I would not go to any Toyota but one toyota of okland More

Good, reliable service We bought our cars from them because there were no games around price. Service has always been top notch. They honor their word and I don't have to w We bought our cars from them because there were no games around price. Service has always been top notch. They honor their word and I don't have to worry about being ripped off. More

45k maintenance the service pretty quick considering the busy friday afternoon. Greg, was super nice and very in control.thank you thank you thank you thank you thank the service pretty quick considering the busy friday afternoon. Greg, was super nice and very in control.thank you thank you thank you thank you thank you! More

Follow maintenance service I’m a returning customer, every time I call Trung Lu about the service, even he’s unable answer my call, but he’s always ASAP to responded my call, so I’m a returning customer, every time I call Trung Lu about the service, even he’s unable answer my call, but he’s always ASAP to responded my call, so friendly, helpful, easy to make an appointment for me, when I’m at the service department, Trung Lu always so patient and Honest to explain to me what need to do what I not need to do after mechanic inspection, I’m so satisfied every time 👍👍👍👏👏👏 More

Follow maintenance service I’m a returning customer (Roger Gin) each service time, when I call Trung Lu , even he’s busy, unable to answer my call, but Trung Lu was So responded I’m a returning customer (Roger Gin) each service time, when I call Trung Lu , even he’s busy, unable to answer my call, but Trung Lu was So responded, always call me back ASAP very helpful, easy to helping me to make an appointment, Trung Lu was so patient and friendly and Honest, always used his Top experience to explain to me what things I need to do and what things no need to do after the Mechanic inspection, I’m so satisfied / ROCK More

routine maintenance Everything was satisfactory but this review was too long and why should I have to have 25 words or more. You have just made me uncomfortable with your Everything was satisfactory but this review was too long and why should I have to have 25 words or more. You have just made me uncomfortable with your ridiculous demand. More

two year service very friendly, clean area nice waiting room love the free drinks and coolies. nice parts department. was able to view the new cars on the floor. very friendly, clean area nice waiting room love the free drinks and coolies. nice parts department. was able to view the new cars on the floor. More

Last of free 5/5 car service Appointment scheduling was easy. Met when I arrived for appointment and enjoyed their comfortable lounge while Avalon was serviced. Appreciatied the Appointment scheduling was easy. Met when I arrived for appointment and enjoyed their comfortable lounge while Avalon was serviced. Appreciatied the next step. Which was a 4 service package for a fixed price. Earlier, my lost key fob was replaced, though unscheduled. More