One Toyota of Oakland

Rude and annoying The staff is very negative and they don’t keep promises. Didn’t seem happy to be there and we’re on their phones in front of customers. The staff is very negative and they don’t keep promises. Didn’t seem happy to be there and we’re on their phones in front of customers. More

Oil change and check up Went in for an oil change and some fluid changes. Was able to get a ride home and picked up at a little later than 6pm. Brandon Fitz stayed late to fi Went in for an oil change and some fluid changes. Was able to get a ride home and picked up at a little later than 6pm. Brandon Fitz stayed late to finish up my paperwork and let me out the door since the shop closes at 6pm sharp in Saturdays. More

Recall I am satisfied on the work done with the recall just wished the the wait was so long and that when I picked up the call they would have told me what t I am satisfied on the work done with the recall just wished the the wait was so long and that when I picked up the call they would have told me what they replaced instead of saying your car is ready have a nice day. They also stated that they were going to do a 10 point inspection but I wasn’t told the result. More

Always pleasant I dealt with Fitz. Most of my visits are always with him. He is very polite and courteous. Always trys to get me in and out since I always have the ba I dealt with Fitz. Most of my visits are always with him. He is very polite and courteous. Always trys to get me in and out since I always have the baby with me. I appreciate him getting to the point and not dragging on paperwork. More

25,000 miles oil change Jacky Luo is the ultimate professional. He possesses many qualities that make him such an outstanding service representative. Jacky is very patient, f Jacky Luo is the ultimate professional. He possesses many qualities that make him such an outstanding service representative. Jacky is very patient, flexible, considerate, friendly and easy to get along with. Toyota should feel extremely proud to have Jacky Luo representing it's company. Thank you Jacky for always making me feel like a VIP. You're terrific at what you do and I hope to see you accend the ladder at One Toyota of Oakland. More

No Upselling. Came in, told the service representative (Raymond) that I scheduled for the recall works needed to be done, was told approximate time it will be done, Came in, told the service representative (Raymond) that I scheduled for the recall works needed to be done, was told approximate time it will be done, One Toyota staff got me a Lyft service to take me home, was called back the exact approximated time, I came back in and got my car, and DONE. I was told the next service recommendations by Toyota basing on the age of my minivan and the mileage but never felt forced or scared by to have any other thing done. Easy and helpful. More

No use to make appointment I made the earliest appointment at 7am, I got to dealership at 6:40 there were 5 cars there already I didn't believe they all have appointment time bu I made the earliest appointment at 7am, I got to dealership at 6:40 there were 5 cars there already I didn't believe they all have appointment time but they were served before me anyway end up for 10,000 mile maintenance service I have to waited over 3 hours late to my doctor appointment,suggestion has 2 line one w/ appointment and one without , that's the only negative about my last experience and I was very happy for Trung 's service , he's pro More

Well over expectations. Luis was a very informative worker with plenty of details to give and felt like he wasn't holding or hiding back on anything. i felt comfortable settl Luis was a very informative worker with plenty of details to give and felt like he wasn't holding or hiding back on anything. i felt comfortable settling a deal with him because he went the extra mile. More

Good services It's for our car's recall service and their services are so nice. Our service agent Brandon Feola is super friendly, professional, and helpful. We It's for our car's recall service and their services are so nice. Our service agent Brandon Feola is super friendly, professional, and helpful. We really love the services. More

The honest truth. Toyota one has serviced my 2003 truck since it opened. I was told repairs could cost $4500, including a gallery lady replaced 3 years ago. Not worth i Toyota one has serviced my 2003 truck since it opened. I was told repairs could cost $4500, including a gallery lady replaced 3 years ago. Not worth it. Thanks for the memories. More