Olympia Subaru

Waiting Time for Service Done I went their on 8/9/2017 for an air conditioning recharge and noise problem with the front end. Got there at about 9:30 am. At 10:30 since I hadn't h I went their on 8/9/2017 for an air conditioning recharge and noise problem with the front end. Got there at about 9:30 am. At 10:30 since I hadn't heard anything yet I walked over to the service center and I asked a technician if they had found out what the noise was and he said they hadn't started on it. So I went back to the waiting area and waited. At about 1 pm the service manager (Dave) tells me it will be about 10 more minutes and it will be ready. This when I find out what they think (not know) what the problem is. They say it is to do with the retaining pins for the calipers and that they were not going to do anything at this time and to wait until it needs brakes again. I looked up on how long it takes to recharge the air conditioner (About 1 1/2 hours). So with this all said I was there for about 4 hours which should have been at the most 2 hours. I feel I was way over charged for what service I got. More

TRANSMISSION REPLACEMENT LIE I was told by Dave a service guy that I needed a brand new transmission on my 2013 Subaru Legacy. When I came in to ask him to show me the car, and to I was told by Dave a service guy that I needed a brand new transmission on my 2013 Subaru Legacy. When I came in to ask him to show me the car, and to please show me what he sees and how it would need a new one, his story changed 3 time in a short 6 mins, he was very upset with me and spoke to me very rude after I said I would like to get a couple estimates before deciding, he told me I couldn't get my car for a few hours as it was taken apart at that moment, I then said ok can I get a couple personal items from the car, and he said very rude back "what is it you need out of the car" and I said personal items sir! he then stormed off without explaining to me where he was walking off to with my keys, and he ended up driving my car to me very reckless, after telling me it was in pieces. Turns out after 3 separate mechanics looked at my car, they all said there is NOTHING wrong with my transmission. I have no idea how many times this place has done this to people but I almost paid over $7,500 just because my husband and I trusted Dave for years with our Subaru. We bought our Subaru from them and planned on buying a newer one from them this year, now I will never go back to Subaru again and I will never refer a single person to them again. More

Lupe....was awesome!! Excellent service, great salesman to work with. No pressure, overall great experience. Highly recommend him for anyone! Good to know there are de Excellent service, great salesman to work with. No pressure, overall great experience. Highly recommend him for anyone! Good to know there are dealerships out there that honestly care :) More

Great car - but buy it someplace else. We worked with Don and John thru internet sales. They were very helpful. When it came to picking up the car and sitting with the finance woman (Penn We worked with Don and John thru internet sales. They were very helpful. When it came to picking up the car and sitting with the finance woman (Penny) the experience became quite unpleasant. She felt increasing the monthly payment by $80 a month was no big deal. She didn't relent on trying to sell us multiple extra warranties until I questioned whether we should be purchasing this car if it was so bad she was sure the the computer system would fail. This is our fourth Subaru but it will be the last one we purchase through Hanson Subaru if we have to deal through a finance person again. More

Best car purchasing experience ever! Chris Miller has it all together. We definitely enjoyed our time with him. We haved owned two Subarus.This one is the best. Thanks Chris. Chris Miller has it all together. We definitely enjoyed our time with him. We haved owned two Subarus.This one is the best. Thanks Chris. More

New Legacy purchase experience Came into Hanson Subaru to look at the Legacys. We were greeted by Aaron Johnson who showed us the vehicles we had seen on line and we're interested i Came into Hanson Subaru to look at the Legacys. We were greeted by Aaron Johnson who showed us the vehicles we had seen on line and we're interested in. He is very knowledgeable and patient in explaining all the features of the cars so that we could make an informed decision., We did not feel pressured or that we were taking too much of his time. Before we took our new car home, we met with Jimmy who went through the car'S features again that Aaron had gone over. That was very helpful as there is much to learn about new cars. All in all we have had a great experience with this dealership and these two representatives. More

Scott Graham provided the best car buying experience After looking at a lot of cars I decided to buy my car at Hanson motors with Scott Graham. He was s honest, knowledgeable and professional and gave me After looking at a lot of cars I decided to buy my car at Hanson motors with Scott Graham. He was s honest, knowledgeable and professional and gave me a great deal. He did not push me to buy a car. No pressure and answered all my questions . I got first class service. If you are looking to buy a car ask for Scott. I love my new Subaru. More

Great buying experience at Hanson Subaru Mike gave my wife and I our best car buying experience ever. He was friendly and easy going. We didn't have to deal with any pressure or turn overs Mike gave my wife and I our best car buying experience ever. He was friendly and easy going. We didn't have to deal with any pressure or turn overs or any of the nonsense that have driven us out of other dealerships. We are perfectly happy with the deal he gave us and our new Subaru. More

Working with Mr. Nokes is an easy choice if you want a person who is honest, trustworthy, has integrity and your best interests in mind no matter what the cost of the car. I could not recommend any car sa person who is honest, trustworthy, has integrity and your best interests in mind no matter what the cost of the car. I could not recommend any car sales person in the business higher than Wayne Nokes. If you are in the market for a new or used car go see Mr. Nokes you will not be disappointed ! He delivers first class service every time and makes you feel as though you are his only customer. Thanks for making our car buying experience a great one. More

This was the best car experience we've ever had! We will definitely be going back for our next purchase! Our salesman was very knowledgeable and friendly. will definitely be going back for our next purchase! Our salesman was very knowledgeable and friendly. More