Olympia Subaru

Horrible wait for horrible service Staggeringly long wait every single visit. I dread every visit, and will not purchase Subaru again due to the need to work with this company. I've h Staggeringly long wait every single visit. I dread every visit, and will not purchase Subaru again due to the need to work with this company. I've had issues with my brand new 2019 Impreza, from the week after my purchase. The last visit was a complete waste of my time as the issues were not resolve and still remain. More

Airbag recall, additional service I had to have the Takata airbag replaced in my 2013 Subaru Forester due to the recall. Besides that, I needed the battery replaced, as well as the air I had to have the Takata airbag replaced in my 2013 Subaru Forester due to the recall. Besides that, I needed the battery replaced, as well as the air filter, plus a broken back light bulb. Hanson Subaru did a great job on all those, plus, as all Subaru dealers always do during any service, a multi-point inspection was performed. More

Service Department Scammers Subaru owners beware! Avoid taking your car there for service. We brought in our 2017 Touring Outback car for service, under warranty and was charged Subaru owners beware! Avoid taking your car there for service. We brought in our 2017 Touring Outback car for service, under warranty and was charged a diagnostic fee for a service covered under warranty. They also wanted to charge me $400++for brakes to be replaced, when it falls under Subaru's wear and tear 36,000 mile warranty. I brought in my car for the 30,000 mile service and they also did not cover the wiper blades which fall under the warranty. I left there paying $500 for an oil change and tire force balance. I worked with a tech named Scott who was a borderline bully, rude and not well informed with what is covered under the 2017 Subaru warranty. We reached out via email to the service manager, Andrew who has yet responded to our questions on what exactly we paid for and what exactly was covered under warranty. I never ever thought that a Subaru dealership would double dip and treat their clients this way. We are going to file with BBB and write the State Attorney General, and continue with our reviews. We are a military family who has served for over 20 years to include 8 deployments, and this the worst service we have ever received. If the service department is allowed to conduct in this manner, I would not buy a car from Hanson. Each are a reflection on how they conduct business. More

First new car Ronnie at Hanson’s Subaru helped me find the Subaru of my dreams! I was so impressed with his knowledge and patience with all my questions it made the Ronnie at Hanson’s Subaru helped me find the Subaru of my dreams! I was so impressed with his knowledge and patience with all my questions it made the anxiety of buying a new car melt away. As a less than tech-savvy lady, he made sure to explain all of the capabilities of the car and how to use them throughly to me. I left feeling confident and supported knowing if I had any questions at all, he’d be available and willing to help. Everyone I encountered working at Hanson’s made up a dream team experience. They treated me with respect, not like a dollar sign. The collective kindness and welcoming feeling was so present, my mother is now looking into buying a new car there! If you’re looking for quality service and professionalism, go see Ronnie! More

Awesome customer service Great family owned business! Rob Saavedra helped me get into a 2019 Ascent. Test drive free snacks/drinks. The management is very friendly and make yo Great family owned business! Rob Saavedra helped me get into a 2019 Ascent. Test drive free snacks/drinks. The management is very friendly and make you feel at home. Not too pushy for sales like other places. Finance managers are quick and efficient. If you want great customer service come here! They actually care and setup appointments for you to learn about your car and make sure you’re satisfied and confident on all new features. More

Jason Barker is awesome! Service is amazing! Jason did a great job I highly recomend this dealership they're great and I appreciate everything they did for me. You won't be di Service is amazing! Jason did a great job I highly recomend this dealership they're great and I appreciate everything they did for me. You won't be disappointed! More

very unprofesional if they had a minus, I would go that way.. I took my car in for an oil change, and I just checked it a week after having it done, and as sick as it ma if they had a minus, I would go that way.. I took my car in for an oil change, and I just checked it a week after having it done, and as sick as it made me feel,, the discovery I saw when I checked the oil level on the dipstick,,,is one and a half to two quarts too much oil!!! this is very bad,,, I'd rather see too little oil than too much....I'm very disapointed...never take it there again...be warned,,,if you value your new car, have it serviced somewhere else More

New car purchase exceeded my expectations I just purchased a 2019 Crosstrek and couldn’t be more stoked to drive! The car exceeds my expectations and so did the customer service at Hanson Suba I just purchased a 2019 Crosstrek and couldn’t be more stoked to drive! The car exceeds my expectations and so did the customer service at Hanson Subaru. The associates found the exact car I wanted, answered all of my detailed questions and treated me like a person, not just a sale. Wherever you are traveling from, going to Hanson Subaru is worth the drive, your time and your money. Thank you to Scott Summers and Aaron Johnson for finding what I have been looking for in a car, the price and customer service. These two associates make Hanson Subaru and I recommend them with high regards. More

First new car Great staff. Excellent service. Proud new owner of a 2019 Kia Forte. Very good at explained things and answering all my questions. Best salesperson ar Great staff. Excellent service. Proud new owner of a 2019 Kia Forte. Very good at explained things and answering all my questions. Best salesperson around. More

Positive, first car buying, experience Hanson Subaru helped me find the car I wanted at a price I could afford. Due to my young age and, as this was my first car purchase (let alone major p Hanson Subaru helped me find the car I wanted at a price I could afford. Due to my young age and, as this was my first car purchase (let alone major purchase), I hit some snags. Chris M. spent his day running around trying to make sure that these snags would not prevent me from getting the car I wanted. While I waited, Don B. made sure I was comfortable and taken care of, bringing me a snack and some coffee since I mentioned I hadn’t ate for some time. This team is friendly, engaged, and stands by their products. This helps to make the process of buying a car more enjoyable, and also helps give you the confidence that you’re making the right choice in your purchase. I would recommend Hanson Subaru to anyone interested in becoming part of the Subaru family, since you will become part of the Hanson Subaru family when you do! More