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Olympia Nissan

Olympia, WA

4.6
246 Reviews

2220 Carriage Drive Southwest

Olympia, WA

98502

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Showing 246 reviews

September 02, 2021

Great staff. Bruce and Brittany. All good. No alleged transmission leak this time like the last time I was in. I must have looked for transmission oil leaking for over a year before another mechanic told More

by Bob R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany and Bruce
Sep 02, 2021 -

Olympia Nissan responded

Hi Bob, thank you for taking the time to leave us a great review. We really appreciate you taking the time to give us some feedback on your recent service on your Nissan Murano. Our team at Olympia Nissan is happy to hear that you were impressed with both Bruce Stewart and Brittney Sturm. We’re looking forward to seeing you again soon! - Sara (in customer service)

August 31, 2021

I appreciated the efforts the dealership made to inform me of required versus needed repairs. I also liked getting the updates via text message. I liked being able to review recommended or required repairs More

by rpantoja1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce
Aug 31, 2021 -

Olympia Nissan responded

Thank you so much for choosing Olympia Nissan for your vehicle's service. We’re excited to hear that you had such a great experience with our service team, and that the communication was just what you needed. . We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

April 09, 2021

I received a mailer for $44.99 a buy one oil change get one free exp 4/40/2021. When I called to see if I could pay for a future visit as I just got my oil changed. I was told that “we no longer honor thos More

by Hotdamsel2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Apr 09, 2021 -

Olympia Nissan responded

Hi, we certainly don't want our customers to feel this way when working with any of our stores. We would really like the opportunity to work towards a solution. We'd appreciate the chance to help regain your trust, so if you're willing, please contact us by phone or email. - Sara (in customer service)

Apr 13, 2021 -

Hotdamsel2 responded

I just wanted the coupon honored. That’s all really.

Apr 13, 2021 -

Olympia Nissan responded

Please give us a call, we would like the opportunity to speak with you and do hope to find a resolution. Thank you - Sara (in customer service)

Apr 20, 2021 -

Hotdamsel2 responded

I called and spoke with someone in sales as the service dept didn’t answer. He said he couldn’t find a Sara listed in Bruce Titus employee directory? So just asking if he is correct , can’t this be resolved online?

March 04, 2021

Great service. Recently had an oil service for my Nissan Pathfinder. The whole process was easy and efficient. There was plenty of safety protocols in place More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce
Mar 04, 2021 -

Olympia Nissan responded

Hi Al, thank you for taking the time to leave Olympia Nissan a positive review. We really appreciate you taking the time to give us some feedback. Our team is so happy to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon! - Sara (in customer service)

February 22, 2021

Had my vehicle get service cause of a recall and customer service was very friendly and give me a good detail on my vehicle being inspected. More

by jasonjackson808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Feb 22, 2021 -

Olympia Nissan responded

Thank you so much for choosing Olympia Nissan Jason.. We’re excited to hear that you had such a great experience with our service team. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

January 03, 2021

I had a horrible experience at this dealership. They treated their customers like absolute fools. I agreed with them on a used car deal and I did everything they asked me to do but they increased their More

by michaellaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Breana
Jan 04, 2021 -

Olympia Nissan responded

Hi Michael, although we wish your experience had been a positive one, we appreciate your feedback. We genuinely strive to provide our customers with professional and personable sales experiences, but it appears that you didn't experience this. I’m passing this along to the management team at Olympia Nissan and someone will be in contact with you soon. - Sara (in customer service)

November 08, 2020

Time for a new car. Won't be buying from these crooks or any of their sister companies. This dealership should be ashamed of how they take your money, don't do the requested/charged for services and their More

by Ripped-off
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Nov 09, 2020 -

Olympia Nissan responded

Hello, we certainly don't want our customers to feel this way when they leave our store. We would really like the opportunity to work towards a solution. We'd appreciate the chance to help regain your trust. Please contact us at 1.866.99.MOTOR, so we can better understand your experience in more detail. Thank you. - Sara (in customer service)

November 06, 2020

I got a text message claiming a special promotion for 4 I got a text message claiming a special promotion for 4 oil changes. I went in and paid for it. When I went in for the 3rd oil change, they claimed p More

by encinataman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynn
Nov 06, 2020 -

Olympia Nissan responded

Hi encinataman, thank you for your feedback. Please contact us at 1.866.99.MOTOR, so we can better understand your experience in more detail and work for a resolution. - Sara (in customer service)

Nov 06, 2020 -

encinataman responded

Not sure what you have not understood from the explanation above. I prepaid for 4 oil changes and then you said "no it was only good for 2". I have the text message explaining the promotion very clearly. Copied below. "Hi Engin, it's Olympia Nissan! We would like to extend to you a prepaid maintenance package special of 4 oil changes & tire rotations for only $89. Please contact us with any questions or click here for more details: http://t2d.me/J8hr9sS1Kl87 Rply STOP to OptOut."

Nov 06, 2020 -

Olympia Nissan responded

Thank you, we appreciate your feedback. We look forward to your appointment that you have scheduled with us soon to redeem your oil changes. We look forward to hopefully hearing of your great experience within our service department. Thank you - Sara (in customer service)

December 16, 2019

All Around Great Experience & Smooth Transaction From the moment I got out of my car to walk in, I was met with a smiling face and an open door. Excellent customer service from everyone - but especi More

by l.yount
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Newman, Chet, Mike (in finance)
Mar 10, 2020 -

Olympia Nissan responded

Hi, thank you for taking the time to leave our Olympia Nissan store a glowing five star review! We are happy to hear you had such a great experience with Sean, Chet, and Mike, and look forward to seeing when your car is due for service, till then enjoy your new Nissan! - Sara (in customer service)

August 27, 2019

Home sweet home Purchased my baby Maxima here... Been coming here ever since.... Great customer service... They always strive to resolve my issues. I Travel the extra More

by Nursemelody40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce
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