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Olympia Nissan

Olympia, WA

4.5
252 Reviews

2220 Carriage Drive Southwest

Olympia, WA

98502

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Showing 252 reviews

February 16, 2022

Service dept is very dishonest. I was way overcharged for a repair. Dealership says they compare costs from local shops. They may do this but they charged me almost 400% more for th More

by smiddleton8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittany
Feb 17, 2022 -

Olympia Nissan responded

Hi, we certainly don't want our customers to feel this way when they leave our store. We would really like the opportunity to work towards a solution. We'd appreciate the chance to help regain your trust, so if you're willing, please contact us by phone or email. - Sara (in customer service)

February 10, 2022

Austin in the service department was very helpful and friendly. He went above and beyond to help us. The general manager, John Brown, was very accommodating and did what needed to be done to resolve th More

by walksfar63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin McCoy, John Brown, Bill Lucas, Terry Taylor
Feb 11, 2022 -

Olympia Nissan responded

Hey, thank you for taking the time to leave us your great five star review! We are super happy to hear that our team including Austin McCoy in Service and John Brown, our General Manager; was informative and friendly. We look forward to seeing you again and supplying you another outstanding visit. Thank you - Sara (in customer service)

January 24, 2022

Good good good good informative good good good good good fair information thanks good goood More

by hoeyterry3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Mcoy
Jan 25, 2022 -

Olympia Nissan responded

Hi Terry, thank you for the outstanding five star review. We at Olympia Nissan are beyond excited to know that your experience having your Nissan Titan serviced, was just what you needed while working with Austin McCoy, your Service Advisor. We look forward to your next oil change! Thank you. - Sara (in customer service)

January 06, 2022

Great people, not a bad experience but a added paint protectant was added to the total cost which I rejected. They said it was put on but wasn’t. Cost was $390.00 which they said they would give me thre More

by Bruce.rieker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Flood, Sean Newman, Fianance?
Jan 06, 2022 -

Olympia Nissan responded

Hi Bruce, we certainly don't want our customers to feel this way when they leave our store. We will be forwarding your feedback to our Management team at Olympia Nissan, and someone will be contacting you shortly. Thank you - Sara (in customer service)

November 22, 2021

Superb customer service. Warm smiles and gentle tone. On time service. Bruce was very helpful. I thought I needed services and he helped me to determine what I really needed and what I did not need. More

by softclickscs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce
Nov 22, 2021 -

Olympia Nissan responded

Hello, thank you taking the time to provide our Olympia Nissan your feedback. We are beyond happy to know that working with Bruce Stewart was transparent, hassle free, and we were attentive. We look forward to your next visit. Thank you and drive safe - Sara (in customer service)

November 18, 2021

The service department is thorough, affordable and trustworthy. They have never disappointed in the years they have serviced our vehicles. More

by Larry.dublanko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce and Kallup
Nov 19, 2021 -

Olympia Nissan responded

Hi Larry, thank you for the great five star review. We at Olympia Nissan appreciate you not only for your feedback, though also for your continued efforts in being one of our great valued customers. We look forward to your next oil change, and supplying you another outstanding experience. Thank you - Sara (in customer service)

November 15, 2021

Courteous, communication and no extra add on service. I always take my X-Terra to Olympia Nissan and will continue to do so! More

by Natchristoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Britney
Nov 15, 2021 -

Olympia Nissan responded

Hello, thank you for the great five star review. We at Olympia Nissan appreciate you not only for your feedback, though also for your continued efforts in being one of our great valued customers. We are so thrilled to know that you recent maintenance on your Nissan Xterra, was just what you needed. Thank you and drive safe! - Sara (in customer service)

October 23, 2021

Service exceeded our expectations! Our Sevice Advisor (Austin) was really knowledgeable, courteous and personable. Also, he was so patient & understanding w/our scheduling situation and accommodated whe More

by J Ueda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin McCoy, Adrian O’Shurak, Zach Bradley, Jenna Myrfield
Oct 25, 2021 -

Olympia Nissan responded

Hello, thank you for taking the time to leave us a fabulous review. We really appreciate you taking the time to give us some feedback on your recent visit to our service center. Our team at Olympia Nissan is happy to hear that you were impressed with Austin McCoy, your Service Advisor, and our services. We’re looking forward to seeing you again soon! - Sara (in customer service)

October 15, 2021

Fast service and courteous staff! They also have a great deal on oil changes when you pay for multiple! More

by tawagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service maager
Oct 15, 2021 -

Olympia Nissan responded

Hello, thank you for taking the time to leave us a great positive review. We really appreciate you taking the time to give us some feedback on your recent oil change on your Nissan Sentra. Our team at Olympia Nissan is beyond happy to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon! - Sara (in customer service)

October 05, 2021

Great customer service and very nice workers I love Nissan and would recommend anyone to Nissan thank you for everything you do to help out your customers More

by workmanelizabeth10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
Oct 07, 2021 -

Olympia Nissan responded

Hi Elizabeth, thank you for taking the time to leave us a super positive review. We really appreciate you taking the time to give us some feedback on your recent service visit. Our team at Olympia Nissan is happy to hear that you were impressed with Austin McCoy and our services. We’re looking forward to seeing you again soon for another outstanding visit! - Sara (in customer service)

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