Olympia Nissan
Olympia, WA
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The Service staff was very friendly & efficient. The only issue we had was that we were quoted $59.95 for the Oil Change and Service when we called a few days before the appointment. When the dea The only issue we had was that we were quoted $59.95 for the Oil Change and Service when we called a few days before the appointment. When the dealership called to say the service was complete, we were told the charges would be almost $90. This was simply unfair. It was explained that they had a receptionist that didn’t quote the correct amount… Again, unfair; this is the dealership’s responsibility, not the customer’s. The car looked great after a good wash! Next time, we’ll make certain we get a good quote for any work done. More
Service dept is very dishonest. I was way overcharged for a repair. Dealership says they compare costs from local shops. They may do this but they charged me almost 400% more for th I was way overcharged for a repair. Dealership says they compare costs from local shops. They may do this but they charged me almost 400% more for the same repair. No response to a letter I sent. More
Austin in the service department was very helpful and friendly. He went above and beyond to help us. The general manager, John Brown, was very accommodating and did what needed to be done to resolve th friendly. He went above and beyond to help us. The general manager, John Brown, was very accommodating and did what needed to be done to resolve the problem and make us repeat customers. Thank you Olympia Nissan we love our new Armada!!! More
Great people, not a bad experience but a added paint protectant was added to the total cost which I rejected. They said it was put on but wasn’t. Cost was $390.00 which they said they would give me thre protectant was added to the total cost which I rejected. They said it was put on but wasn’t. Cost was $390.00 which they said they would give me three oil changes. Seams a little short and not a $390.00 value, and no paperwork to use the service. Disappointed in the inconvenience and money out of my pocket!! More
Superb customer service. Warm smiles and gentle tone. On time service. Bruce was very helpful. I thought I needed services and he helped me to determine what I really needed and what I did not need. time service. Bruce was very helpful. I thought I needed services and he helped me to determine what I really needed and what I did not need. More
The service department is thorough, affordable and trustworthy. They have never disappointed in the years they have serviced our vehicles. trustworthy. They have never disappointed in the years they have serviced our vehicles. More