Olympia Chrysler Jeep

Jesse, the service agent, was very courteous, professional, detailed and helpful. Very awesome staff. Jenny guided me to the financial officer who was awesome in providing me an extended warranty professional, detailed and helpful. Very awesome staff. Jenny guided me to the financial officer who was awesome in providing me an extended warranty for my Pacifica. Overall, excellent staff and professionalism. More

Liberty did a great job and was very professional. She was patient and was very helpful. She was patient and was very helpful. More

I recently purchased a used Jeep Wrangler from Olympia Jeep, and I couldn't be happier with the experience! The process was incredibly quick, friendly, and extremely easy from start to finish. The staff w Jeep, and I couldn't be happier with the experience! The process was incredibly quick, friendly, and extremely easy from start to finish. The staff were professional and made me feel comfortable throughout. They answered all my questions and ensured I was satisfied with every aspect of the purchase. If you're looking for a hassle-free car buying experience, I highly recommend Olympia Jeep. They made what can sometimes be a stressful process feel seamless and enjoyable. Five stars all the way! More

RC was great. He pleased and rarely missed. Good experience - helpful and friendly. Will do again. He pleased and rarely missed. Good experience - helpful and friendly. Will do again. More

We have been doing business with this dealership for almost 20 years, they do not disappoint. Micheal Ellis was a joy to work with. Such a smooth friendly process. We highly recommend Olympia Jeep. almost 20 years, they do not disappoint. Micheal Ellis was a joy to work with. Such a smooth friendly process. We highly recommend Olympia Jeep. More

Everyone is really nice, we had the pleasure to work with Liberty she is amazing and funny. Liberty she is amazing and funny. More

My experience with Olympia Jeep was disappointing from start to finish. The sales process was fraught with poor communication between the dealership and the lender. Even after placing the lender on speake start to finish. The sales process was fraught with poor communication between the dealership and the lender. Even after placing the lender on speakerphone to resolve discrepancies, the Sales Manager became defensive, accused me of questioning his integrity, and even threatened to cancel the sale. This confrontational approach made an already frustrating process unnecessarily stressful. Unfortunately, the problems didn’t end there. After the purchase, I noticed the TPMS light was on. The dealership claimed this was due to oversized tires, but a visit to Les Schwab revealed the real issue: dead TPMS sensors. Once replaced, the light cleared immediately, proving the dealership’s explanation was incorrect. I also had to replace the tires due to safety concerns, as one had a large metal shard embedded in it. Clearly, the claim about oversized tires being the problem was baseless. On top of that, the driver-side door wouldn’t close properly because it was missing screws to secure it. Now, the check engine light has come on with a P0018 code, indicating a timing issue—adding yet another costly repair to the list. When I took the vehicle in to service the differential, I was shocked to find the fluid resembled black tar and contained metal fragments on the magnet designed to catch debris. Additionally, the rear brakes were severely worn and should never have passed inspection for a sale. It’s clear the dealership’s service department either ignored or overlooked these significant issues in their eagerness to close the sale. I will continue to update this review as more problems arise, but based on my experience so far, I strongly advise against purchasing a vehicle from Olympia Jeep. More

My experience with Olympia Jeep was far from ideal. The sales process was frustrating due to poor communication between the dealership and the lender. Despite having the lender on speakerphone to clari The sales process was frustrating due to poor communication between the dealership and the lender. Despite having the lender on speakerphone to clarify contradictions, the Sales Manager became defensive, threatened to cancel the sale, and claimed I was questioning his integrity. This approach left a sour taste and made the process unnecessarily stressful. After the purchase, the issues only worsened. The vehicle was sold with the TPMS light activated. The dealership claimed it was due to oversized tires, but when I took it to Les Schwab, they found that the TPMS sensors were simply dead and needed replacement. Once replaced, the code cleared without issue—proving the dealership’s explanation was inaccurate. Additionally, I had to replace the tires because they were unsafe and one had a large metal shard embedded in it. Clearly, the claim about oversized tires was wrong. I also discovered that the driver-side door wouldn’t close properly because it was missing screws to hold it in place. Now, the check engine light has come on, which will require more repairs and expenses. It’s evident that their service department either overlooked or ignored significant issues just to make the sale. I will continue to update this review as more problems arise, but based on my experience so far, I cannot recommend Olympia Jeep. More

Bought a 2021 Ford F150 Lariat back on 8-25-24. As with any new/used vehicle your excited and cant wait to buy and drive it. Vehicle came with only one key, my cost to get new was over $300. Not th As with any new/used vehicle your excited and cant wait to buy and drive it. Vehicle came with only one key, my cost to get new was over $300. Not the end of the world but still was a hassle of getting a new one. The Navigation does not work and was told by the dealer it just needs an update and wait until it come back online from a factory reset they did. It still does not work and Ford is telling me to take it to a dealer to get it looked at. Ford is telling me it says the truck is not reachable. That would cost me $250 just to have them tell me what is wrong and then the cost to get it fixed. The next thing I started to notice was a noise coming from the front of the truck, about a week into driving it. I called the dealer and they said they would send a tow truck and get me into a loaner vehicle. They called back and canceled everything and stopped all communication with me. I set up an appointment with a local Ford dealer but it was weeks out before they could get me in. I tried to contact the dealer again to let them know the 50K truck they sold me was undrivable and they said again that they would help get things figured out. And once again they stopped all communication with me. Finally got it looked at on 10-16-24. It has now been almost two months of me not having a vehicle to drive. The front differential needs to be rebuilt due to bearings grinding metal to metal. This is something that has been going on way before I bought the truck. Luckily there is still a factory power train warranty and Ford is covering the cost. All I wanted was for this dealer to take a little bit of responsibility for selling a 50K truck that had issues before I bought it and get me a loaner until the truck got fixed. But they just told me two times they would help and both times backed out of helping me. I live 80 miles away from work and have a family that needs a vehicle on a daily so this situation has been horrible and a huge burden. I have given this dealer and the sales manager Nate Schilling multiple opportunities to make this right and they flat out refused to help me in anyway. I don't like to leave negative reviews but this something that needs to be out there for others to take into consideration when shopping for a vehicle. I know things like this can happen when buying any new or used vehicle but its how I was treated from this dealership that I am really struggling with. I have attached pictures of all the metal that came out of the front diff when the fluid was changed. Luckily I saved the fluid and brought it to the Ford dealer so they could have this and the oil fluid as a sample. More

RC was very friendly initially and we went into the dealership after work with our 1 year old. We test drove the vehicle and liked the rav4 hybrid. After the test drive he wanted to talk numbers. We we dealership after work with our 1 year old. We test drove the vehicle and liked the rav4 hybrid. After the test drive he wanted to talk numbers. We were already told by a colleague of his the vehicle had been on the lot 60 days so was soon going to auction. He offered us under what our trade in value vehicle was worth and was high pressure sales telling us we had to sign on the line before anything could be done. He got super pushy and rude and we were only $1,500 in difference. Because he was rude and pushy we chose to walk away. He then called my husband a week later and after we told him we bought a private party sale of a Tesla he told him that was not a wise choice. Would not recommend dealing with this dealership or RC. The manager Sean seemed nice but I know they were just talking crap of how not to make a sale in his office. Very unprofessional. More