Olympia Chrysler Jeep

Olympia Chrysler Jeep responded

Hello, we make it our highest priority to make sure our customers are safe when on the road.. We do although apologize, with much due diligence we were unable to recreate the concern that led us to believe it was a rock or debris. We feel bad that it led you to go get new break pads from a different company. Though as always we are still here to help you in the future if you are ever willing. We apologize that this turned in to a negative experience for you and hope that we can have another opportunity to build a better rapport. Thank you - Sara (in customer service)

LK responded

Also, you shouldn’t ignore customers when they contact you about issues. Stopping responding isn’t the way to go, it’s terrible customer service. I have never had so much of an issue with company before not responding.

Olympia Chrysler Jeep responded

Hello Thomas and Phyllis, we at Olympia Jeep appreciate your feedback and outstanding review. We are beyond happy to know our team continues to provide you the very best customer service. We are very thankful to have earned such great customers. Thank you- Sara (in customer service)

Olympia Chrysler Jeep responded

Hello, thank you for providing our Olympia Jeep Store your outstanding five star review! We are so happy to hear that Micah Burnett, and Christina Walters have provided you exceptional and low pressure customer service from the very start. We are here for you along the way. Thank you for the great review! Thank you - Sara (in customer service)

John Cobb responded

I have the texts that were sent from him proving that he stated he would give me a thousand dollars off the original purchase agreement. At first he tried to use pressure tactics to get me down there that day which i told him was impossible because of my ride situation. So when i did have transportation that monday a day after the weekend i called him to make sure the deal still stood and thst he would honor what he texted me. He said he would talk to his boss and call me bsck 15 min later to get an approval . So he did call back and said he had gotta the approval to come on down. I drove all the way from Bonney lake to discovery he didn't honor his end of the agreement and only wanted to give me 500.00 dollars off because the 500 dollar rebate counted as the other half. This is totally xxxxxxxx because in the purchase agreement was written for 65,500. and the rebate was deducted further down on the contract. So when i showed him the text frombhim ssying that he would sell me the truck at 64,500 he ssid that that already included the rebate. When i told him that was wrong he loooked at me and said "well your getting a good deal regardless" I told him that wasn't the point and thst he needed to honor what he texted me. Which he wouldn't.... So i left the dealership. End of story. I was lied to by Michael and wasted a drive and part of my dsy. Thank you olympia jeep.

Olympia Chrysler Jeep responded

Hi John, thank you for your feedback. We will be forwarding your feedback to our Management team at Olympia Jeep. We appreciate your feedback. Thank you – Sara (in customer service)

Olympia Chrysler Jeep responded

Hi Yousif, thank you for taking the time to provide us with your feedback. We’re very sorry to hear about your recent experience. We will be forwarding your feedback to our Management team at Olympia Jeep. Thank you - Sara (in customer service)

Olympia Chrysler Jeep responded

Hey Jen, thank you for your terrific review and for choosing Olympia Jeep! We’re beyond happy to hear that you love your new 2022 Jeep Grand Cherokee L and had a great visit with Michael Perram. We look forward to seeing you again soon in our service department and another outstanding visit! Thank you! - Sara (in customer service)

tinktee responded

My next Jeep will be purchased with you. Thank You for being a loyal American!

dgrindst responded

The things wrong with this car that were not disclosed and my cost to repair: No second key fob: $78 for fob on eBay, $110 to program. Factory door code missing as Steve in sales pointed out: $110 through Ford to retrieve. Sound system subwoofer blown out (very obvious when sound system in use): $175 from Ford and I installed it. Spare tire tools missing: $53 from Ford to replace. Passenger seat permanently stained: Seat cover on eBay $309.81 not yet purchased. Severe water spotting on exterior and glass: $500 to have polished out. Was not visible when car was picked up because of rain. Noise coming from rear differential in slow speed turns: Very noticeable and not yet addressed. Any questions: Dave Grindstaff 541-420-2385

Olympia Chrysler Jeep responded

Thank you for taking the time to supply our Olympia Jeep Store your feedback. Thank you and drive safe. - Sara(in customer service)