Ole Ben Franklin Motors
Knoxville, TN
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Get your own mechanic to inspect! Bad front axle, needing replacement (I pointed out a sound in the front hub when I test drove... salesmen said “oh that’s just the tires). Guess what? Bad front axle, needing replacement (I pointed out a sound in the front hub when I test drove... salesmen said “oh that’s just the tires). Guess what? It wasn’t the tires. It was a bad axle BEING SOLD THAT WAY. It is a scam when you are requesting an honest assessment of an issue that you point out, only to be minimized as something small by the salesman. Frank was gracious enough to take care of the axle since it was mentioned at the test drive. More
Worst auto dealer ever lied about everything tried to sell u Worst car dealer ever worst car dealer I ever experienced lied about everything still outstanding issues Jamie general manager of the worst never foll Worst car dealer ever worst car dealer I ever experienced lied about everything still outstanding issues Jamie general manager of the worst never follows up on anything More
Easy process Rashid was very easy to work with and made the process of buying a car very easy and he keeps you entertained while remaining professional Rashid was very easy to work with and made the process of buying a car very easy and he keeps you entertained while remaining professional More
Great experience, excellent staff!! We came here looking for a reliable car at an affordable price and had the best experience. The staff was very friendly and exceeded all of our expect We came here looking for a reliable car at an affordable price and had the best experience. The staff was very friendly and exceeded all of our expectations. Would highly recommend to anyone! More
DONT GO ANYWHERE ELSE This is the most professional dealerships that I have ever been too. I was looking for a specific truck. Rashid went well above his job description an This is the most professional dealerships that I have ever been too. I was looking for a specific truck. Rashid went well above his job description and went out and found the exact vehicle I was looking for. It was priced very reasonably, but a little over my budget. By the time Ashley in finance got done beating the bank and the general manager down, I left with a lower payment then I was wanting to pay. This is a great group of people that really bend over backwards for there customers. More
Great prices great selection I always buy my cars from them great people great prices an great selection an there a local dealer an family owned so I know that they will be there I always buy my cars from them great people great prices an great selection an there a local dealer an family owned so I know that they will be there for me More
Great at fixing a problem with your experience! I originally purchased a 2014 Ford Edge 6 months ago. I took the car back to OBFM and wanted to trade it since I was not happy with the car due to it I originally purchased a 2014 Ford Edge 6 months ago. I took the car back to OBFM and wanted to trade it since I was not happy with the car due to it beginning to have problems. Rashid was terrific at helping me find the right car and get a great deal. Ashley in Finance is terrific at getting your payment to an affordable level as well as explaining all the details of the sale. Shoutout to Frank and Jamie, the managers, for doing everything he did to get me into a great car that I actually love and for giving me what my Edge was worth. I’ve done business with OBFM for 2 years, and overall, it’s been a good experience. More
Fast and friendly I was able to get a car that I wanted financed with less than stellar credit. They have a wide variety of both vehicles, and financing options. I was able to get a car that I wanted financed with less than stellar credit. They have a wide variety of both vehicles, and financing options. More
Nothing but lies and deception to do nothing more than sell Worst car buying experience I have ever been through if one person on the sales staff wasn't lying somebody in general management was covering for the Worst car buying experience I have ever been through if one person on the sales staff wasn't lying somebody in general management was covering for them while financing never followed up on anyting they tried to have me take the vehicle off the lot with a completely non-functional navigation system which in a Cadillac is really the car I refuse to take the car More
Robert was absolutely swell and made the car buying process easy and a breeze! Robert was fantastic and I Would recommend to any of my family and friends! was absolutely swell and made the car buying process easy and a breeze! Robert was fantastic and I Would recommend to any of my family and friends! More