Old Orchard Nissan

I work in real estate, and I needed something classy that could still handle Illinois winters. Joel showed me a 2020 Acura MDX SH-AWD and I was sold before the test drive even ended. It had all the right could still handle Illinois winters. Joel showed me a 2020 Acura MDX SH-AWD and I was sold before the test drive even ended. It had all the right touches — comfort, power, luxury. Joel treated me like a VIP from start to finish. He even helped me transfer my plates and gave me advice on aftermarket floor mats. That’s attention to detail. More

Joel is a unicorn in the car world — honest, patient, and genuinely helpful. I came in overwhelmed, looking for a family vehicle that didn’t scream “mom-mobile.” He introduced me to the 2020 Hyundai Palisade genuinely helpful. I came in overwhelmed, looking for a family vehicle that didn’t scream “mom-mobile.” He introduced me to the 2020 Hyundai Palisade Limited, and I couldn’t believe how luxurious it felt. He let me take my time, encouraged me to bring my husband back the next day, and didn’t pressure either of us. We ended up doing the test drive with our twins in the backseat — and yes, Joel helped buckle them in. Now, the Palisade is my sanctuary. More

I’ve got a soft spot for speed and class, and Joel delivered both. He showed me a 2021 Infiniti Q50 Red Sport 400, and it was everything I didn’t know I needed. Twin-turbo V6, red leather interior, an delivered both. He showed me a 2021 Infiniti Q50 Red Sport 400, and it was everything I didn’t know I needed. Twin-turbo V6, red leather interior, and tech that made my old car feel like a flip phone. Joel was cool, knowledgeable, and didn’t flinch when I threw out performance questions. We took it on the highway, and within 60 seconds I said, “Sold.” Joel made it fun, and that’s rare these days. More

Joel was like a concierge-level experience in the auto world. I had a strict budget, a trade-in, and no patience for games. He respected all three. The Highlander he showed me had just come in. Most sa world. I had a strict budget, a trade-in, and no patience for games. He respected all three. The Highlander he showed me had just come in. Most salespeople would’ve pushed it hard—Joel let the car speak for itself. We test drove it, went over the CarFax, and even reviewed service history from the last owner. He offered to let me take it to my mechanic (I did), and he helped me extend the factory warranty with a transparent quote. No ‘let me check with my manager’ nonsense. Joel operates like a pro. You don’t feel hustled—you feel helped. That’s rare. More

I came to Old Orchard Nissan with one goal—find a safe, reliable vehicle for road trips and snow. Joel didn’t just help—I felt like I had a personal advisor. He listened to my needs (dog-friendly, AWD, reliable vehicle for road trips and snow. Joel didn’t just help—I felt like I had a personal advisor. He listened to my needs (dog-friendly, AWD, solid cargo space) and showed me a gorgeous 2022 Subaru Outback Premium with low miles. I wasn’t even thinking Subaru when I walked in, but Joel knew this car fit my lifestyle better than what I had in mind. The guy knows his inventory and he knows how to match people with the right ride. That’s a skill. During financing, he worked with me to maximize my down payment and even found me a better rate than my bank. No games. No surprise add-ons. He handed me the keys with a smile, full tank, and a follow-up text that evening to say thank you. You don’t forget service like that. More

Joel Hernandez is that rare breed of professional who makes you feel like you’re the priority—not just a number or quota. I walked in for a quick test drive and ended up trading my 2017 Altima for a 2 makes you feel like you’re the priority—not just a number or quota. I walked in for a quick test drive and ended up trading my 2017 Altima for a 2023 Altima SR Midnight Edition, all because Joel knew his stuff and treated me like a VIP. He knew every detail about the performance upgrades, the black-out trim package, the safety features—he even talked about resale value and depreciation. You don’t get that from most salespeople. What impressed me most: I never once felt pressured. He let me test drive solo, answered my wife’s questions via speakerphone, and made sure the numbers worked before even presenting the paperwork. Joel’s the type of guy who follows up after the sale, not just to close the loop, but to make sure you’re happy. That’s the kind of service that builds lifelong relationships. More

I walked in on a Saturday just browsing and walked out two hours later with a Jeep and a new favorite car guy. Joel’s ability to listen, assess, and deliver what you really need is unmatched. I told hi two hours later with a Jeep and a new favorite car guy. Joel’s ability to listen, assess, and deliver what you really need is unmatched. I told him my job requires a lot of driving and weather conditions matter. He found me the Cherokee Limited, with heated seats, a heated steering wheel, and active 4x4. The thing was a beast, and Joel knew every inch of it. He even synced my phone for me before I left, gave me a tutorial on how the touchscreen worked, and called me two days later to check in. That’s white glove service. He’s not just the best at Old Orchard Nissan—he’s the best I’ve dealt with, period. More

Joel is a unicorn in this business. I’ve bought luxury cars and never had this level of attention. My family needed a true three-row SUV and the Pathfinder SL checked all the boxes. I’ve bought luxury cars and never had this level of attention. My family needed a true three-row SUV and the Pathfinder SL checked all the boxes. Joel spent over an hour walking me through it. Not just what’s on the car, but why it matters. From kid-friendly features to towing specs and road trip comfort—he covered it all. The whole process was transparent. When the final quote came out higher than expected, Joel dug into it and actually removed two extras I didn’t need. That’s integrity. I’d recommend Joel to anyone, even if they weren’t buying a Nissan. More

Buying a car used to stress me out. Too many options, too many salespeople who didn’t listen. Then I walked into Old Orchard Nissan and met Joel Hernandez. Joel wasn’t just knowledge Too many options, too many salespeople who didn’t listen. Then I walked into Old Orchard Nissan and met Joel Hernandez. Joel wasn’t just knowledgeable—he was a straight shooter with a calm, respectful energy. I told him I needed something comfortable for my long commute but also safe enough to transport my niece and nephew on weekends. He walked me right over to a 2021 Honda CR-V EX-L, and it was a perfect match. Heated leather seats, adaptive cruise control, Apple CarPlay—it checked every box. What I loved most? Joel explained the why behind each feature. Not just 'it has this,' but 'here’s how this will help on your highway drive home.' The deal itself was easy. He broke everything down line by line, showed me two financing options without pressure, and even arranged for an Uber to get me back after dropping off my trade. I’ve never felt more empowered walking away from a dealership. Joel is in a class of his own. More

So I’ll be real: I’m picky. Like… really picky. I’ve been eyeing the Lexus RX for a while and finally saw one online at Old Orchard Nissan. I almost didn’t go because I hate the Like… really picky. I’ve been eyeing the Lexus RX for a while and finally saw one online at Old Orchard Nissan. I almost didn’t go because I hate the “car salesman pitch” stuff. But Joel? He’s the opposite of that. Super chill, knows his stuff, and actually listens. We talked through my concerns — I didn’t want to overpay, I was nervous about a used luxury car, all that. He walked me through the inspection history, showed me how they recondition their vehicles, and was transparent about every detail. I appreciated that more than I can say. Plus, he made the whole financing part way less scary. It felt more like buying from a friend than a stranger trying to hit quota. More