Old Orchard Nissan

This was by far a terrible purchasing experience. Very unethical and deceptive practices going on here.I went in with a specific vehicle listed online on their website for a specicified amount of mon Very unethical and deceptive practices going on here.I went in with a specific vehicle listed online on their website for a specicified amount of money. I looked at and drove the vehicle. I agreed to move forward with a purchase. The salesman told me that internet pricing is firm...no negotiation. Ok! I told them I wanted to trade my vehicle. They came back with a dollar amount printout of how much they can get at auction for my vehicle. They offered 2200.00 less than what they say they can get at auction. I ask for 700.00 more. I offer a cash deal on the purchase. The salesman tells me they don't want a cash deal, if I finance they'll make about 2000.00 bonus from the finance company. They offer 500.00 more on the trade only if I finance. I said no, I prefer to write a check. They then come to me with 29,900.00 out the door after trade value. The vehicle I was purchasing was 28,700.00. I tell them 28,700.00 plus 7000.00 for the trade equals 35,700.00. The 28,700.00 vehicle does not have taxes and cost totaling 35,700.00. I ask to see their figures. The salesman then shows me their worksheet. It had like 385.00 for documentation fees, around 350.00 for license transfer cost, but then 795.00 for window etching and nitrogen in tires AND roughly 4100.00 for delivery and preparation. The old bait and switch. I didn't want etching and nitrogen...they said it was already done. I told them that the cost for delivery and prep was outrageous and I pass on the deal. Right away they scratch the nitrogen and etching cost of 795.00. I still pass. They then reduce the delivery and prep fee to 1500.00 but reduce the trade value by 500.00 if I don't finance. I had personal family emergency issues going on and I was receiving phone calls that were distracting me. It was close to 1000pm and we were still working out a deal. I drove 90 minutes to look at and purchase the vehicle. I relented and financed. I went with the intent of purchasing the vehicle. They take time messing with their deal sheet to reflect our 26,500.00 out the door including taxes, license and fee's. When their sheet is done the vehicle price, the trade amount and the fees are all changed but the total still comes to 26,500.00 out the door. My point is that they took about 3 hours trying to all but steal from me. It was a very unethical transaction and I let them know it. I told them if they advertise the vehicle for 28,700.00 with no negotiation and they then try to silently sneak 5000.00 in services and fees then just list the vehicle for the 33,700.00 their attempting to manipulate and get. They didn't show me any of the numbers until I did the math and insisted. 28,700.00 minus 7000.00 for the trade is 21,700.00. Then add taxes, license and delivery and you are closer to 26000.00 because of a 1500.00 prep and delivery fee. I would have never known about the 5000.00 if I didn't do my own math. They tried to put a verbal number in front of me and sell it as license and taxes. Very very deceptive practice. Financing goes through Capital One. I'll be informing them that the dealership insisted I finance and let them earn their 2000.00 or there about finance bonus. They gave me the extra 500.00 on the trade telling me to make 3 payments so the loan last 3 months. Pay 23,500.00 the first month, and 1500.00 the second and third months plus whatever interest the loan costs for those 3 months. The whole transaction was about them....not the customer. I will not do business with them again. By the way, the etching was not already done nor was the nitrogen and they still aren't done because I didn't want it. Had I went with their numbers, they would have done it and continued to act like it was done before I looked at the vehicle. I have since discovered via BBB Btter Business Bureau complaints for Old Orchard Nissan that the financing gimmick is a common complaint. Forced financing is cited many times in the complaints. DECEPTIVE More

Just cannot believe they would not even try to do arrange a transaction for me. I recently called the dealer asking for an out the door price on a specific vehicle (by VIN). I live within their quoted se a transaction for me. I recently called the dealer asking for an out the door price on a specific vehicle (by VIN). I live within their quoted service area. I know the exact car to purchase at the price advertised. And I want to pick it up in the next week or two. The person on the phone said we cannot work together on the phone. So here I am with money in hand, exact vehicle on their lot picked out, and ready to execute a transaction at their price published on their website. Having bought a car from a different dealer using this method in the past, I must consider there must be something suspicious at this dealer to have this experience. More

Great customer service and John is a good salesman to work with. However they inquired on my credit too many times despite my explicit consent only allowing 3-4 inquiries. The detail department did a ter work with. However they inquired on my credit too many times despite my explicit consent only allowing 3-4 inquiries. The detail department did a terrible job “detailing” the vehicle. More

used Cars are driven by sales people for their leisure. Went to go look at cars twice - first time cars were filthy. Second times cars were filthy (one smelled like smoke) and there was an extra 500 mile Went to go look at cars twice - first time cars were filthy. Second times cars were filthy (one smelled like smoke) and there was an extra 500 miles on it than shown on line, bc that's how much the sales people drive them...and clearly don't clean them. Next car we were supposed to drive was "stolen off of lot" that morning and wasn't available even though I had a confirmed appt to drive that car which I made earlier that day. Cannot reach a sales person - they use a booking call center...went to dealership twice...got random sales person who didn't return my call. Tried to call general sales number and sales center wouldn't connect me with sales person either. Tried to reach Viktor...but sales center said it is such a high volume place that they can only set an appointment for him. Crazy, I would have bought a car as they had good stock of the exact color and model, but just cannot get in touch with someone and get a clean car to test drive. More

I bought a new Nissan Frontier at Martin in 2019. I added $1,297 to the purchase price for the lifetime oil change/tire rotation package. Old Orchard (the new owners) refuses to honor the package. W I added $1,297 to the purchase price for the lifetime oil change/tire rotation package. Old Orchard (the new owners) refuses to honor the package. When I tried to call my sales person, they wouldn't put me through to him. Rather, I was transferred to someone who interrogated me about the reason for my call. When I refused to give her a reason, she ended the call. My opinion is that THESE ARE NOT GOOD PEOPLE. Best to stay away from Old Orchard Nissan. More

I filled out an internet inquiry about a vehicle and never received back any information. Everybody that talked to at every level was rude and condescending. I tried to speak to TiM Mckay and was denie never received back any information. Everybody that talked to at every level was rude and condescending. I tried to speak to TiM Mckay and was denied. I tried to share my experience with any namer and was told no, nobody is available. I was basically told to go kick rocks. I work in the car industry and have never experienced to level of disrespect ever. Dealerships spend so much money on customer service and making their store stand out. I can not believe that any ownership would endorse me being treated the way. More

I was hearing loud roaring noise when I drove. I figured it was my brakes. I brought my car in for evaluation. My service person was a woman. I was very glad because you don't see that often. She I figured it was my brakes. I brought my car in for evaluation. My service person was a woman. I was very glad because you don't see that often. She was nice and professional. She stayed in contact every step of the way. It was my brakes and rotors. The estimate and the timing was on point. I will definitely be back and I will be requesting Linda. More

Bindi, my service advisor, was incredibly helpful and kind - on a day when he was short-staffed in multiple departments. He went out of his way to make sure I had a great service experience, just as he h kind - on a day when he was short-staffed in multiple departments. He went out of his way to make sure I had a great service experience, just as he has done on previous visits to the Old Orchard Nissan Service Department. I am consistently satisfied with the work completed and the customer service of this team, and my decision to buy from this dealership and utilize their service team is reassured each time I visit. More

I just wanted to get on here and give a major thank you to Mary in the service department. My family is having extreme financial issues, and even though I was past the mileage on my warranty, they still we to Mary in the service department. My family is having extreme financial issues, and even though I was past the mileage on my warranty, they still went the extra mile and helped me to get my car repairs covered. It ended up costing me $0.00. This means more to me then you could ever know, because it helps me realize that there is still good people out there. So yes thank you so much, guys. More

The customer service is always top notch and I’ve never had a repair that wasn’t done with excellent care and attention. They pay incredible attention to detail and my vehicle has been running perfectly si had a repair that wasn’t done with excellent care and attention. They pay incredible attention to detail and my vehicle has been running perfectly since. I will continue to use Old Orchard Nissan ALL of my service needs until my car is no longer salvageable and it costs more to repair than the car is worth! Thanks for continuing to do such incredible work for me! More