Old Orchard Nissan

Mary has been at this service center for years and I always work with her! Always so detailed about the service things I need so I can understand what they are for! always work with her! Always so detailed about the service things I need so I can understand what they are for! More

Thank you Bindi for telling me to come in when my tire pressure light came on and filling up my tires within 5 minutes! pressure light came on and filling up my tires within 5 minutes! More

Mary in service has the best customer service never pushy about services and always lets me know exactly what my vehicle needs! about services and always lets me know exactly what my vehicle needs! More

Daniel in service really knows his stuff! My trunk was not automatically opening and Daniel showed me the button I accidentally hit to turn the power off! My trunk was not automatically opening and Daniel showed me the button I accidentally hit to turn the power off! More

I always work with Bindi when I come in for service and he always lets me know what items I can hold off on and what items I really need to get done! Love his honesty! he always lets me know what items I can hold off on and what items I really need to get done! Love his honesty! More

I arrived at Old Orchard Nissan to purchase a used Nissan Leaf advertised online for $14,500. When I arrived with a cash offer, I was told that the $14,500 was only the Old Orchard financing price. I was rep Leaf advertised online for $14,500. When I arrived with a cash offer, I was told that the $14,500 was only the Old Orchard financing price. I was repeatedly pressured to finance with Old Orchard Nissan, even just to pay it off the next month. I said I was not interested in financing. In Cook County, the taxes and doc fees and license transfer is ~$1600 for the car, so my out the door price should have been $16,100. I said I would give them $15,000 out-the-door. I was then told the lowest price they can do for cash was $18,500 -- a even $4,000 more than the online listing. I was also informed by the sales supervisor, Erik (or Eric?) that I would not find a better price anywhere else in the Chicagoland area. I said no thank you and left, after shaking hands. I have been called by a sales representative from Old Orchard Nissan on 5 separate days since I refused their arbitrary upsale tactics. I was encouraged to come back to the dealership, to work with another sales associate to see if they could work the numbers differently. I am confused as to how another sales associate could make ~$2500 arbitrarily disappear when the sales supervisor told me that I would not find a better deal in town? I suspect that this car will sit on their lot when they could have sold it to a willing buyer, but they decided it was best to hold on to their profit bottom line for a few days before reeling me back in. Sorry. Hard pass. Shady business practices in my opinion. I don't need a reply from Old Orchard. I am simply writing this to inform potential buyers of the way they handle used car business. Won't go there ever again. Bridge burned, and then burned 5 more times. I did find another Nissan Leaf, same model and condition, for the price I was willing to offer, out-the-door, at another dealership in Wheeling. Had a pleasant experience at Tasca Chevrolet. Maybe they just needed the Leaf off their lot, or maybe Tasca isn't shady. Same car is on the lot a month later, reduced in price again. More

He welcomed me right away, listened to my concerns, and made sure the technician addressed everything. Superb customer service! made sure the technician addressed everything. Superb customer service! More

Daniel recommended only what my car truly needed and saved me from unnecessary repairs. Honest and knowledgeable and that is hard to find these days. saved me from unnecessary repairs. Honest and knowledgeable and that is hard to find these days. More

Thank you Bindi for getting me in before closing and filling up my tires with air! filling up my tires with air! More

Daniel really knows his stuff! Went over everything with me and walked me out to my car. I am really confident in bringing my car into service here! Went over everything with me and walked me out to my car. I am really confident in bringing my car into service here! More