Old Orchard Nissan

Great customer service and John is a good salesman to work with. However they inquired on my credit too many times despite my explicit consent only allowing 3-4 inquiries. The detail department did a ter work with. However they inquired on my credit too many times despite my explicit consent only allowing 3-4 inquiries. The detail department did a terrible job “detailing” the vehicle. More

used Cars are driven by sales people for their leisure. Went to go look at cars twice - first time cars were filthy. Second times cars were filthy (one smelled like smoke) and there was an extra 500 mile Went to go look at cars twice - first time cars were filthy. Second times cars were filthy (one smelled like smoke) and there was an extra 500 miles on it than shown on line, bc that's how much the sales people drive them...and clearly don't clean them. Next car we were supposed to drive was "stolen off of lot" that morning and wasn't available even though I had a confirmed appt to drive that car which I made earlier that day. Cannot reach a sales person - they use a booking call center...went to dealership twice...got random sales person who didn't return my call. Tried to call general sales number and sales center wouldn't connect me with sales person either. Tried to reach Viktor...but sales center said it is such a high volume place that they can only set an appointment for him. Crazy, I would have bought a car as they had good stock of the exact color and model, but just cannot get in touch with someone and get a clean car to test drive. More

I bought a new Nissan Frontier at Martin in 2019. I added $1,297 to the purchase price for the lifetime oil change/tire rotation package. Old Orchard (the new owners) refuses to honor the package. W I added $1,297 to the purchase price for the lifetime oil change/tire rotation package. Old Orchard (the new owners) refuses to honor the package. When I tried to call my sales person, they wouldn't put me through to him. Rather, I was transferred to someone who interrogated me about the reason for my call. When I refused to give her a reason, she ended the call. My opinion is that THESE ARE NOT GOOD PEOPLE. Best to stay away from Old Orchard Nissan. More

I filled out an internet inquiry about a vehicle and never received back any information. Everybody that talked to at every level was rude and condescending. I tried to speak to TiM Mckay and was denie never received back any information. Everybody that talked to at every level was rude and condescending. I tried to speak to TiM Mckay and was denied. I tried to share my experience with any namer and was told no, nobody is available. I was basically told to go kick rocks. I work in the car industry and have never experienced to level of disrespect ever. Dealerships spend so much money on customer service and making their store stand out. I can not believe that any ownership would endorse me being treated the way. More

Bindi, my service advisor, was incredibly helpful and kind - on a day when he was short-staffed in multiple departments. He went out of his way to make sure I had a great service experience, just as he h kind - on a day when he was short-staffed in multiple departments. He went out of his way to make sure I had a great service experience, just as he has done on previous visits to the Old Orchard Nissan Service Department. I am consistently satisfied with the work completed and the customer service of this team, and my decision to buy from this dealership and utilize their service team is reassured each time I visit. More

I was hearing loud roaring noise when I drove. I figured it was my brakes. I brought my car in for evaluation. My service person was a woman. I was very glad because you don't see that often. She I figured it was my brakes. I brought my car in for evaluation. My service person was a woman. I was very glad because you don't see that often. She was nice and professional. She stayed in contact every step of the way. It was my brakes and rotors. The estimate and the timing was on point. I will definitely be back and I will be requesting Linda. More

I just wanted to get on here and give a major thank you to Mary in the service department. My family is having extreme financial issues, and even though I was past the mileage on my warranty, they still we to Mary in the service department. My family is having extreme financial issues, and even though I was past the mileage on my warranty, they still went the extra mile and helped me to get my car repairs covered. It ended up costing me $0.00. This means more to me then you could ever know, because it helps me realize that there is still good people out there. So yes thank you so much, guys. More

The customer service is always top notch and I’ve never had a repair that wasn’t done with excellent care and attention. They pay incredible attention to detail and my vehicle has been running perfectly si had a repair that wasn’t done with excellent care and attention. They pay incredible attention to detail and my vehicle has been running perfectly since. I will continue to use Old Orchard Nissan ALL of my service needs until my car is no longer salvageable and it costs more to repair than the car is worth! Thanks for continuing to do such incredible work for me! More

Bindi in Service was absolutely AWESOME! !! He assisted me with everything and was completely open with what was going on with my car and what I had to do. Ultimately I ended up needing a new !! He assisted me with everything and was completely open with what was going on with my car and what I had to do. Ultimately I ended up needing a new CVT (under extended warranty) and provided a loaner. I would recommend Old Orchard Nissan for all of your needs. HIGHLY RECOMMEND!!! More

I have been a satisfied customer for the past 9 years. I have had all of my service done for my 2016 Rogue at Old Orchard Nissan! I have had all of my service done for my 2016 Rogue at Old Orchard Nissan! More