Old Orchard Nissan

Traveling 5 hours from out of state, you’d want the car buying process to be made easy. Unfortunately this was not the case as this dealership made it the absolute worst time of mine as well as my wife’s l buying process to be made easy. Unfortunately this was not the case as this dealership made it the absolute worst time of mine as well as my wife’s life. When sitting down to talk numbers, my vehicles online price and the price they gave me were completely different. They want you to just sign paperwork and agree to dealership ads that you do not ask for because they believe you are not educated on the topic of buying cars. This dealership does not accept any outside credit, which is an immediate red flag. The only positive outcome from my car buying process was the car itself, it is by far the best car I have purchased. In total we sat at the dealership and wasted 7 hours of our lives and were pulled into the finance office with the manager who continued to argue with us for a majority of that time. In the end I had to fight for what I wanted and still came out on top meanwhile unsuspecting people who don’t know better get taken advantage of. More

I recently had a terrible experience with Old Orchard Nissan. They refuse to provide an estimated monthly payment for a car unless they conduct a hard check on your credit score. This is a deceptive tact Nissan. They refuse to provide an estimated monthly payment for a car unless they conduct a hard check on your credit score. This is a deceptive tactic designed to pressure potential buyers into making a purchase once their credit score is lowered. One should easily be able to add the price of car, taxes and fees etc and provide you an estimate of monthly payment based on an average or the lowest interest rates, and as long as you are informed that this is an estimate, it should be fine. Despite informing them that I already own two Nissan vehicles (one financed and one leased) and have a history of on-time payments, they still refused to disclose their lowest interest rate. This suggests that their primary goal is to obtain a hard credit check rather than provide transparent pricing information. When I called to express my concerns, I was hoping for an apology or a change in their policy. Unfortunately, the representative I spoke with was uncooperative and insisted that I conduct my own online search or allow them to run a hard credit check. I strongly advise potential car buyers to avoid Old Orchard Nissan. Their deceptive practices and lack of transparency are a major red flag, at least for me. More

Thanks to Dario and everyone at Old Orchard Nissan for a great experience...we purchased a new Kicks and love it! great experience...we purchased a new Kicks and love it! More

We had a great experience with Dario on the purchase of our new Versa....the entire process was smooth! our new Versa....the entire process was smooth! More

We love our Nissan Kicks and Dario was wonderful to work with...contact Dario for your next car purchase! with...contact Dario for your next car purchase! More

We love our new Sentra and Dario did a great job thru the whole process...we will recommend Dario to all of friends and family! whole process...we will recommend Dario to all of friends and family! More

This is our 2nd car purchased from Dario and Old Orchard Nissan...I love my new Sentra...we highly recommend Dario and the entire staff at OON! Nissan...I love my new Sentra...we highly recommend Dario and the entire staff at OON! More

This was by far a terrible purchasing experience. Very unethical and deceptive practices going on here.I went in with a specific vehicle listed online on their website for a specicified amount of mon Very unethical and deceptive practices going on here.I went in with a specific vehicle listed online on their website for a specicified amount of money. I looked at and drove the vehicle. I agreed to move forward with a purchase. The salesman told me that internet pricing is firm...no negotiation. Ok! I told them I wanted to trade my vehicle. They came back with a dollar amount printout of how much they can get at auction for my vehicle. They offered 2200.00 less than what they say they can get at auction. I ask for 700.00 more. I offer a cash deal on the purchase. The salesman tells me they don't want a cash deal, if I finance they'll make about 2000.00 bonus from the finance company. They offer 500.00 more on the trade only if I finance. I said no, I prefer to write a check. They then come to me with 29,900.00 out the door after trade value. The vehicle I was purchasing was 28,700.00. I tell them 28,700.00 plus 7000.00 for the trade equals 35,700.00. The 28,700.00 vehicle does not have taxes and cost totaling 35,700.00. I ask to see their figures. The salesman then shows me their worksheet. It had like 385.00 for documentation fees, around 350.00 for license transfer cost, but then 795.00 for window etching and nitrogen in tires AND roughly 4100.00 for delivery and preparation. The old bait and switch. I didn't want etching and nitrogen...they said it was already done. I told them that the cost for delivery and prep was outrageous and I pass on the deal. Right away they scratch the nitrogen and etching cost of 795.00. I still pass. They then reduce the delivery and prep fee to 1500.00 but reduce the trade value by 500.00 if I don't finance. I had personal family emergency issues going on and I was receiving phone calls that were distracting me. It was close to 1000pm and we were still working out a deal. I drove 90 minutes to look at and purchase the vehicle. I relented and financed. I went with the intent of purchasing the vehicle. They take time messing with their deal sheet to reflect our 26,500.00 out the door including taxes, license and fee's. When their sheet is done the vehicle price, the trade amount and the fees are all changed but the total still comes to 26,500.00 out the door. My point is that they took about 3 hours trying to all but steal from me. It was a very unethical transaction and I let them know it. I told them if they advertise the vehicle for 28,700.00 with no negotiation and they then try to silently sneak 5000.00 in services and fees then just list the vehicle for the 33,700.00 their attempting to manipulate and get. They didn't show me any of the numbers until I did the math and insisted. 28,700.00 minus 7000.00 for the trade is 21,700.00. Then add taxes, license and delivery and you are closer to 26000.00 because of a 1500.00 prep and delivery fee. I would have never known about the 5000.00 if I didn't do my own math. They tried to put a verbal number in front of me and sell it as license and taxes. Very very deceptive practice. Financing goes through Capital One. I'll be informing them that the dealership insisted I finance and let them earn their 2000.00 or there about finance bonus. They gave me the extra 500.00 on the trade telling me to make 3 payments so the loan last 3 months. Pay 23,500.00 the first month, and 1500.00 the second and third months plus whatever interest the loan costs for those 3 months. The whole transaction was about them....not the customer. I will not do business with them again. By the way, the etching was not already done nor was the nitrogen and they still aren't done because I didn't want it. Had I went with their numbers, they would have done it and continued to act like it was done before I looked at the vehicle. I have since discovered via BBB Btter Business Bureau complaints for Old Orchard Nissan that the financing gimmick is a common complaint. Forced financing is cited many times in the complaints. DECEPTIVE More

Just cannot believe they would not even try to do arrange a transaction for me. I recently called the dealer asking for an out the door price on a specific vehicle (by VIN). I live within their quoted se a transaction for me. I recently called the dealer asking for an out the door price on a specific vehicle (by VIN). I live within their quoted service area. I know the exact car to purchase at the price advertised. And I want to pick it up in the next week or two. The person on the phone said we cannot work together on the phone. So here I am with money in hand, exact vehicle on their lot picked out, and ready to execute a transaction at their price published on their website. Having bought a car from a different dealer using this method in the past, I must consider there must be something suspicious at this dealer to have this experience. More

Great customer service and John is a good salesman to work with. However they inquired on my credit too many times despite my explicit consent only allowing 3-4 inquiries. The detail department did a ter work with. However they inquired on my credit too many times despite my explicit consent only allowing 3-4 inquiries. The detail department did a terrible job “detailing” the vehicle. More