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Old Orchard Nissan

Skokie, IL

4.6
3,543 Reviews

5240 Golf Rd

Skokie, IL

60077

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Showing 3,543 reviews

May 04, 2024

I highly recommend Linda in the service department. My truck had issues, I called and Linda set up an appointment. They were able to get my car all fixed up in record time. Thank you Linda! More

by karinlerfow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
May 09, 2024 -

Old Orchard Nissan responded

We appreciate you! Congratulations! Drive safe! Enjoy :) Come visit Old Orchard Nissan when you're in for an oil changes! Thank you!

May 03, 2024

I had a really great experience at my most recent visit to this Old Orchard Nissan! Mary was really amazing at addressing all of my concerns, and one of the technicians was very thorough in explaining all More

by sasuperbro7222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
May 09, 2024 -

Old Orchard Nissan responded

Thank you for servicing with Old Orchard Nissan!

May 03, 2024

I had the unfortunate event of needing some major Warranty work done on my truck. My Service Advisor Linda went above and beyond to get everyone involved that needed to be, in order to get the best r More

by wabloodharvest9945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LInda
May 09, 2024 -

Old Orchard Nissan responded

Thank you for servicing with Old Orchard Nissan!

May 02, 2024

I recently had a service appointment with Mary. She was professional and didn't push a lot of extra services on me. Actually she told me about a few things that would come up, but could wait for n More

by ydiaortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
May 09, 2024 -

Old Orchard Nissan responded

Thank you for servicing with Old Orchard Nissan!

April 30, 2024

Sales at Old Orchard Nissan is amazing. As a woman, I am always hesitant to walk into a dealership. Make no mistake, I did not feel taken advantage or or was ever spoken to in a condescen More

by Audrey Stanley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kacper Lesniak
May 09, 2024 -

Old Orchard Nissan responded

Thank you for your 5-star review of Old Orchard Nissan! It’s great she made the process easy as we strive to do every day. Have a great day!

April 30, 2024

Recently went in for a recall, Mary helped me in service. Took my car in promptly. Was able to wait in the waiting area. It was nice and clean, free coffee and water. Definitely happy with the service there. More

by greenemerilyn5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
May 09, 2024 -

Old Orchard Nissan responded

Thank you for servicing with Old Orchard Nissan!

April 29, 2024

POOR CUSTOMER SERVICE: TYPICAL communications breakdown where I CANT get sales personnel to call me back for assistance Going elsewhere to buy More

by ImmortalJeep
Recommend Dealer
No
Employees Worked With
NO sales managers or reps are bothering to return calls
May 09, 2024 -

Old Orchard Nissan responded

I’m sorry to hear about the frustrating experience, this is certainly not the level of service we expect for our customers. Please accept our apology.

April 28, 2024

I recently had a great experience at Old Orchard Nissan. Took my car in for some work, and they took good care of me. Specifically Mary helped me out and communicated the issues they found with my car. Work More

by lorahensley640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
May 09, 2024 -

Old Orchard Nissan responded

Thank you for servicing with Old Orchard Nissan!

April 28, 2024

I was just there last week for some work on my car. Linda is the person that helped me. She was very nice and friendly. My car is working great again. Great experience. More

by dflannagan579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
May 09, 2024 -

Old Orchard Nissan responded

Thank you for servicing with Old Orchard Nissan!

April 27, 2024

Based on the Yelp reviews, I was prepared to be disappointed, but my expectations in disappointment were vastly exceeded. The only worse dealership experience in my two dozen car buys was when a pl More

by eric.kuhns@gmail.com
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Max Panasenko
May 09, 2024 -

Old Orchard Nissan responded

Sorry you didn't have a 5 star experience we are working on internal processes.

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