Olathe Toyota - Service Center

Emergency Tire Repair I want to thank Olathe Toyota, but more importantly Micah my service associate, and the service personnel he represents. My wife got a flat tire on I want to thank Olathe Toyota, but more importantly Micah my service associate, and the service personnel he represents. My wife got a flat tire on her 2016 4-Runner. Of course, it happened at 5:00 pm. I changed/removed the tire, raced the tire and auto to Olathe Toyota in hopes of getting the tire repaired before the end of the next day. Micah took the tire and the vehicle back to service, repaired the tire, switched the spare back to the original, put the jack and all tools back in their compartment, stored the spare, vacuumed the rear area, and washed the vehicle. All of this before they closed at 7:00 pm and while I waited. Is that awesome, or what???!!! Thank you Micah, the service people behind the curtain, and Olathe Toyota. Very Much Appreciate. Jim and Tari More

"Lifetime Warranty" DON'T EXPECT COVERAGE I purchased a 2008 Certified Toyota Highlander from Olathe Toyota and what factored into my decision was the "Lifetime (powertrain) Warranty" advertis I purchased a 2008 Certified Toyota Highlander from Olathe Toyota and what factored into my decision was the "Lifetime (powertrain) Warranty" advertised on the website and sold with the car. I have always been a Toyota buyer and always will be, but DO NOT EXPECT THE THIRD PARTY PROVIDER TO HONOR A WARRANTY CLAIM. My Highlander's driveshaft failed (Toyota has a published technical bulletin acknowledging the failure). The cost to replace was $1000. When I submitted a claim to the provider, they immediately mentioned that I had not kept track of my wiper blade replacement or tire rotation manufacturer service requirements, and so I was not complaint with the terms of the warranty. The Olathe GM although sympathetic, could only point me back to Toyota, to ask for assistance. To this day, they have not called me back. DO NOT EXPECT ANY ASSISTANCE FROM THE "LIFETIME WARRANTY" More

Do they sell you things you really don't need? Came in for oil change and tire rotation. Charged me $115. That is outrages!! They also told me my battery tested very low. Gave me a price, once agai Came in for oil change and tire rotation. Charged me $115. That is outrages!! They also told me my battery tested very low. Gave me a price, once again, outrages price. I took my car to another place to have my battery tested. They told me my battery was fine. So do you normal sell items to people even when they don't need them or was it because I was female and you don't think I know anything about my car? regardless, I won't be back... More

Back to Ray Adams I didn’t buy my Tundra from Olathe but have used them for getting rid of my chrome on my vehicle. First two visits went off without a hitch had no com I didn’t buy my Tundra from Olathe but have used them for getting rid of my chrome on my vehicle. First two visits went off without a hitch had no complaints on work performed and quoted price. After that things went downhill. Tried to get a driver side grab handle installed two mud flaps removed along with debadging the truck and installing a black exhaust tip. They said they couldn’t install the grab handle since not sure it was the right part..removed the whole plastic wheel well liners and damaged the truck removing the badges. The exhaust tip went on without a hitch. I guess I must have complained too much since I had to return to get the wheel liners reinstalled and to get the body fixed and to try to get the grab handle installled since I verified the part and had written instructions from a Toyota dealer. They still refused to do the grab handle and completed the rest of the work although the badge removal forever damaged the clear coat. You don’t use a plastic pry tool to get these off you use heat and monofilament fishing line! So much for the highest level technician certification. Oh wait after all that was headed back for another part install and I have been forever black listed! Guess they couldn’t please me and had to eat too much on the last job! Like that was my fault. I never refused a quoted price for work. I have a lot of respect for the position Victoria Starks is in being the front person for an aweful service Dept and it’s leadership. She should get a raise and the Service Mgr should be fired. I’m back at Ray Adams and couldn’t be happier! More

Review for a service advisor A service advisor who helped me for brake pads/roters replacement was nice and helpful about the repair, but had a lack of knowledge of promotion goin A service advisor who helped me for brake pads/roters replacement was nice and helpful about the repair, but had a lack of knowledge of promotion going on. The parts I purchased were not eligible for it. He promised me that I would receive the offer, however, he did not give me the right instruction to submit or give me the qualifying parts information. I was very disappointed. Please be more knowledgeable. More

Life Time Warrinty is a Joke Olathe Toyota’s warrinty is a second part warrinty research it. Olathe Toyota will say it’s covered them they contact the warrinty company and it’s tu Olathe Toyota’s warrinty is a second part warrinty research it. Olathe Toyota will say it’s covered them they contact the warrinty company and it’s tumed down. O and they tell you the warrinty they did give you was at no cost to you ? TeLly nothing in this world is free. When tall the way up the chain to ownership and my Tacoma is dude not covered because it was broke according to W company but the service department thought it should be covered. Buy at your own risk. More

Injury and Insult Equals Lawsuit They performed leaf springs recall service work on my Tacoma. Afterwards my lift kit sagged in back and they refused to fix it or to return my part They performed leaf springs recall service work on my Tacoma. Afterwards my lift kit sagged in back and they refused to fix it or to return my parts. They tried to tell me that my truck had no lift kit parts, even after I gave them a copy of my original receipt. They had written notes on the service order - after I got a copy at service check-in- and claimed that I had agreed to their notes! Insult to injury: they accused me of posting a slanderous review about them online. They tried to say I wasn't really interested in reimbursement (since I had called several times before it went to Court), but that I was personally obsessed! Apparently, the terms of service for this website disallow my reporting the results of the court case. However, with the facts recorded in the public record of the case, Johnson County District Court, #15-SC0500, I am fully confident in making this negative review of this dealership. I leave the reader to look up the case for themselves should they feel inclined. Ya know, maybe just a "coincidence," but my so-called "obsession" with them was cured once I got paid. I would never deal with them ever. More

Oil Change and Diagnostic I trust this place. I take a late model camry to this dealership for service and repairs. When I take it to other places for an oil change, I'm told I trust this place. I take a late model camry to this dealership for service and repairs. When I take it to other places for an oil change, I'm told about a long list of things that need fixing. Not so here. The last time I was concerned about a noise I was hearing when driving over bumpy roads and asked them to take a look. They explained what was causing it and what I could do if the noise bothered me, but explained that the car was fine and I did not need to perform the repair. They are also open Sat and Sundays, so makes it convenient to get in for oil changes. More

Part backorder Shortly after purchasing our Dodge Durango from Kenny Thomas Toyota, the fuel pump went out. The fuel pump was on backorder from Dodge and took one m Shortly after purchasing our Dodge Durango from Kenny Thomas Toyota, the fuel pump went out. The fuel pump was on backorder from Dodge and took one month to get. The whole time Kenny Thomas gave us a brand new Toyota van to drive. They kept in contact with us the entire time giving updates on the part status. They installed the part the next day after it was relieved. Great service by our hometown dealer. More