Olathe Toyota

Great Service in Sales Was very helpful in providing us the information we needed in deciding which car to buy. Was very sincere in want to help us. We had a very pleasant Was very helpful in providing us the information we needed in deciding which car to buy. Was very sincere in want to help us. We had a very pleasant experience in car shopping. More

"Lifetime Warranty" DON'T EXPECT COVERAGE I purchased a 2008 Certified Toyota Highlander from Olathe Toyota and what factored into my decision was the "Lifetime (powertrain) Warranty" advertis I purchased a 2008 Certified Toyota Highlander from Olathe Toyota and what factored into my decision was the "Lifetime (powertrain) Warranty" advertised on the website and sold with the car. I have always been a Toyota buyer and always will be, but DO NOT EXPECT THE THIRD PARTY PROVIDER TO HONOR A WARRANTY CLAIM. My Highlander's driveshaft failed (Toyota has a published technical bulletin acknowledging the failure). The cost to replace was $1000. When I submitted a claim to the provider, they immediately mentioned that I had not kept track of my wiper blade replacement or tire rotation manufacturer service requirements, and so I was not complaint with the terms of the warranty. The Olathe GM although sympathetic, could only point me back to Toyota, to ask for assistance. To this day, they have not called me back. DO NOT EXPECT ANY ASSISTANCE FROM THE "LIFETIME WARRANTY" More

Do they sell you things you really don't need? Came in for oil change and tire rotation. Charged me $115. That is outrages!! They also told me my battery tested very low. Gave me a price, once agai Came in for oil change and tire rotation. Charged me $115. That is outrages!! They also told me my battery tested very low. Gave me a price, once again, outrages price. I took my car to another place to have my battery tested. They told me my battery was fine. So do you normal sell items to people even when they don't need them or was it because I was female and you don't think I know anything about my car? regardless, I won't be back... More

Back to Ray Adams I didn’t buy my Tundra from Olathe but have used them for getting rid of my chrome on my vehicle. First two visits went off without a hitch had no com I didn’t buy my Tundra from Olathe but have used them for getting rid of my chrome on my vehicle. First two visits went off without a hitch had no complaints on work performed and quoted price. After that things went downhill. Tried to get a driver side grab handle installed two mud flaps removed along with debadging the truck and installing a black exhaust tip. They said they couldn’t install the grab handle since not sure it was the right part..removed the whole plastic wheel well liners and damaged the truck removing the badges. The exhaust tip went on without a hitch. I guess I must have complained too much since I had to return to get the wheel liners reinstalled and to get the body fixed and to try to get the grab handle installled since I verified the part and had written instructions from a Toyota dealer. They still refused to do the grab handle and completed the rest of the work although the badge removal forever damaged the clear coat. You don’t use a plastic pry tool to get these off you use heat and monofilament fishing line! So much for the highest level technician certification. Oh wait after all that was headed back for another part install and I have been forever black listed! Guess they couldn’t please me and had to eat too much on the last job! Like that was my fault. I never refused a quoted price for work. I have a lot of respect for the position Victoria Starks is in being the front person for an aweful service Dept and it’s leadership. She should get a raise and the Service Mgr should be fired. I’m back at Ray Adams and couldn’t be happier! More

Great services A unique place to buy your next car great atmosphere. Carlos was a big help to me, he explained everything in details and was very patient HIGHL A unique place to buy your next car great atmosphere. Carlos was a big help to me, he explained everything in details and was very patient HIGHLY RECOMMENDED More

Review for a service advisor A service advisor who helped me for brake pads/roters replacement was nice and helpful about the repair, but had a lack of knowledge of promotion goin A service advisor who helped me for brake pads/roters replacement was nice and helpful about the repair, but had a lack of knowledge of promotion going on. The parts I purchased were not eligible for it. He promised me that I would receive the offer, however, he did not give me the right instruction to submit or give me the qualifying parts information. I was very disappointed. Please be more knowledgeable. More

Easy and quick Carrie Renick helped me look at several cars without pressure. And when I was ready to buy, they helped me finish the deal quickly for a reasonable pr Carrie Renick helped me look at several cars without pressure. And when I was ready to buy, they helped me finish the deal quickly for a reasonable price. More

Well-organized, low-pressure sales meeting(s). Staff at Olathe Toyota was helpful and friendly. Bob worked with us to help us get the vehicle we wanted at a price that we liked - we never felt pre Staff at Olathe Toyota was helpful and friendly. Bob worked with us to help us get the vehicle we wanted at a price that we liked - we never felt pressured about selecting or buying. Staff kept meetings well-organized (we didn't waste time at the dealership). We shopped around, and Olathe Toyota matched their competitor's best price. The maintenance and warranty packages offered were nice, too. More

Ordered New Truck Bob Tucker is great! Really appreciate Olathe Toyota and their professionalism! Super nice and knowledgeable about vehicle features! Great service on Bob Tucker is great! Really appreciate Olathe Toyota and their professionalism! Super nice and knowledgeable about vehicle features! Great service on my first oil change too! More

Amazing My daughters first new car and Bob Tucker made it a memorable experience for her! I have 4 kids and we will be back for more! Thank you! My daughters first new car and Bob Tucker made it a memorable experience for her! I have 4 kids and we will be back for more! Thank you! More