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Olathe Toyota

Olathe, KS

3.6
545 Reviews
A Kansas City Metro Area Toyota Dealer for over 25 years serving both Kansas and Missouri. Prominently located in Olathe, Kansas, we are only 20 minutes from Downtown Kansas City, The Legends, The Sprint Center, The Power and Light District, The Country Club Plaza, The Truman Sports Complex, Verizon Wireless Amphitheater, Westport, Raytown, Lee's Summit, Gladstone, North Kansas City, Parkville, and the Kansas Speedway. We are a short drive from Prairie Village, Merriam, Lenexa, Shawnee, Mission, Paola, De Soto, Bonner Springs, Town Center Plaza and Brookside, and only minutes away from the Heart of Johnson County, Spring Hill, Leawood, Gardner, Overland Park, Eudora, Ottawa, Stillwell, The Sprint Campus, and The Great Mall of the Great Plains. Olathe Toyota is conveniently located at exit 218, the Sante Fe exit, on I-35 south of I-435. Rawhide Rd is a frontage road on the North West corner of Sante Fe and I-35. Taking Excellent Care of our customers is Priority #1. We have won Toyota's prestigious President's Award five years in a row (2005, 2006, 2007, 2008 and 2009). We also won it in 2001 and 2003. We not only want to meet, but exceed your expectations in Sales, Customer Service, Parts and Service. When you purchase a vehicle at Olathe Toyota, we don't want to just sell you a car, we want you to be our customer for life. Which is why we give you a Lifetime Warranty* with every new Toyota and select used car purchases.
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685 North Rawhide Drive

Olathe, KS

66061

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Showing 545 reviews

October 18, 2020

Due to an accident with my 2019 Tacoma, I have worked with Adam White frequently this summer and fall to complete a complicated repair of the vehicle. Adam has is always willing to listen, advise and th More

by Gene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam White
October 09, 2020

I purchased my scion IM there, the car is awesome, best experience i've had buying a car with Jose, he was able to explain to me everything about the car, (features,benefits,warranty,payments) all I needed More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
September 04, 2020

I recently leased a vehicle with Olathe Toyota. During the process it was very clear that the sales representative didn’t have a competent understanding of leasing a vehicle (which is okay as I found out More

by Toyota_Driver_cmh
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian, Beau
July 20, 2020

Soon as my husband & I got out of our vehicle. A nice gentle ( Mr. Robert Jackson)greeted us with an amazing friendly attitude. He was very patient with us. Guess what happened!!!!😁 we left with More

by Ruby smith
Recommend Dealer
Yes
Employees Worked With
Robert Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2020

We are on our 6th rav4 We just purchased our 6th Toyota RAV4 overall. And, our 5th from Olathe Toyota. Robert Jackson has been our Sales Representative. We truly enjoy worki More

by LOUISG47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2020

Helpful and knowledgeable We went to a couple different dealerships and looked at the same car at each. We knew we wanted a Toyota from our past experiences with the vehicles. More

by Mike_and_Shanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Tigerina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mona
May 18, 2020

Car buying EASY! Best experience in purchasing vehicle we have had. What else needs to be said! NOTHING! Clayton made us feel like he knew us from the start and neve More

by HTurner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton
February 24, 2020

Beware of Lifetime Warranty - Deceptive Concerns I have with the deceptive Lifetime Warranty: - Even if all factory scheduled maintenance is done at Olathe Toyota if you are off a little More

by ReconKSU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ServiceDept
February 07, 2020

Amazing experience! From Kate in online sales to Jacob in sales to Victoria in costumer service to Paul in used cars to John the appraiser and the finance manager, they were all friendly, helpful, knowledgea More

by Eric R.
Recommend Dealer
Yes
Employees Worked With
Jacob D. Five stars
January 16, 2020

Beware of Lifetime Warranty - Deceptive What started out as a fantastic experience and customer relationship, turned into a nightmare when I approached the dealer and asked for assistance wi More

by brianbklein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't remember but guy who sold car to us was fantastic
Jan 21, 2020 -

Olathe Toyota responded

Mr. Klein I would like to start by saying I am sorry your Sienna is having a problem. That being said I must defend our very valuable warranty by filling in the information you are leaving out in your review. When you purchased your vehicle you were given a copy of the powertrain warranty that was very specific of what was expected of you to do to maintain your warranty. None of it was in fine print, in fact it is listed in the first paragraph highlighted by bullets so that no one can miss what they are expected to do. You were required to read and sign that you agree to the terms before you left finance. The reason they do this is because it is more likely for things to go wrong with your vehicle if you do not properly maintain it. You were denied on your claim because you didn’t fulfill your contractual obligation on maintaining your Sienna. A 60,000 mile maintenance was NEVER performed and SEVERAL services were performed late beyond the miles as per the Toyota owners maintenance guide. You state that the 60k was late but that isn’t true, it was never performed. This powertrain warranty is very specific on maintaining your vehicle, this is a contract that you signed. What you also fail to mention is Toyota has made a very nice offer to you to help in the repair of a vehicle that is out of warranty. Again we are sorry that your vehicle is having problems but want to make sure that the actual facts behind this review are known as most of our customers have found our warranty to be very valuable and easy to use.

Feb 12, 2020 -

brianbklein responded

Olathe Toyota....thank you for your note. The only reason Toyota is funding the bulk of the repair is because they agreed your warranty company should be covering this and are stepping in to do what is right and take care of their customers...something it appears you don't do...especially when having to deal with issues tied to your warranty company.. What I don't understand is how your service manager told me i was worthless as a customer (a service customer) because I had only been in one or two times for service, and he didn't think i was a customer. as a marketer i would assume a customer who buys a $43,000 mini-van is worth more to a company than someone who could have spent $600 in oil changes and tire rotations. nonetheless, he is right....i am no longer a customer of olathe toyota.

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