Olathe Toyota

My husband and I were very pleased with the car buying My husband and I were very pleased with the car buying experience we had at Kenny Thomas Toyota. We started shopping around Memorial Day weekend and My husband and I were very pleased with the car buying experience we had at Kenny Thomas Toyota. We started shopping around Memorial Day weekend and were greeted by Michael Cobb who listened to our wants and needs very closely. We were given info on several vehicles in the showroom but declined test drives because we weren't ready to decide. We were impressed with the warranties, finance info, and incentives ( which were unheard of at other dealerships around town) We continued to look and shop for the next couple of weeks and came back to work with Michael who was very pleasant and accomodating. When he didn't know the answer to some of our questions he went to research the answer and came back to discuss it in detail. We never felt pressured- just informed. Everyone we dealt with was very courteous and informative. We love our new Camry although there's a lot to learn with all the added features since our old car was 11 years old! More

Friendly, patient, understanding. Family has bought from Shannon for over a decade. I will buy from her until I ever decide to not have a Toyota. There is a new Toyota dealership in Merriam that is bigger t Shannon for over a decade. I will buy from her until I ever decide to not have a Toyota. There is a new Toyota dealership in Merriam that is bigger than Olathe Toyota. I could go there but it's the connection I have with Kenny Thomas Olathe Toyota and with Shannon. Jack who is in the service department is always friendly to answer any questions I may have and is never pushing to make a decision for me. Overall, I will keep coming to Kenny Thomas Olathe Toyota. More

My family has been Olathe Toyota customers now since 1999. We have had the pleasure to work with Shannon Merkel for all of those years. Shannon is a very friendly, conscientious salesperson who cares 1999. We have had the pleasure to work with Shannon Merkel for all of those years. Shannon is a very friendly, conscientious salesperson who cares a lot more about the relationship she is developing than the car she is selling. It is because of the high level of customer service, friendliness and personal relationships built over the years that keeps me, my wife, my daughter, and my son coming to Olathe Toyota. We are pleased to call Shannon, as well as others, friends. Thanks for the great work you do and provide the extended "Toyota Family". More

As a single woman, I used to HATE buying or trading a car until I met Shannon Merkel! She has been the reason that I have stayed with Toyota and with this dealership. She made my buying experience easy and until I met Shannon Merkel! She has been the reason that I have stayed with Toyota and with this dealership. She made my buying experience easy and "painless". I have never felt that way about any other car sales person in my life! Whenever I am in the dealership for oil changes, if she is in, she always takes the time to to visit and update me with car options or family! I'm sure there are other women out there who feel the same panic feeling when buying a car...they just need to meet Shannon. More

Robert was wonderful to deal with. He was helpful in every aspect of the transaction. Ask for him if you are looking for a new or used car. every aspect of the transaction. Ask for him if you are looking for a new or used car. More

Very, very positive experience. Very straight-forward negotiations, and prompt and fair. We actually went to the dealership to pick up my wife's Highlander after being serviced. We had been wanting to lo negotiations, and prompt and fair. We actually went to the dealership to pick up my wife's Highlander after being serviced. We had been wanting to look at the RAV4 for her so we took a quick test drive and she really liked it so we asked them to price one with our Highlander traded in. They did the math, evaluated our vehicle, and brought out an offer and we were just not very close, at which time we explained we just weren't really prepared to buy just yet so we prepared to leave. We weren't upset, and we weren't posturing to get a better deal, we just really weren't that ready to do a deal, which we told the salesman. He went and got the sales manager, Bo Thomas, and we explained that the deal just wasn't that close and we had some work to do before we would be ready to buy anyway, and we told them we would be back after doing our own math. The Sales Manager asked my plainly what the deal had to be, so I told them the absolute bottom line of what I would do and the dealership stepped up and got the deal done quickly, and clearly respected the fact that this is the 4th vehicle we have bought from them. That kind of respect for my business is why I won't go anywhere else to buy a vehicle. I would recommend these guys to anyone and everyone, and have referred 3 other people who have bought vehicles from them and all came away with the same experience as my own. Cannot thank these guys enough. More

Johannes was great to work with. He was polite, informative and helpful. Our delivery consultant Dawn was awesome as well! We would definitely buy a car from them again. It was the easiest car b informative and helpful. Our delivery consultant Dawn was awesome as well! We would definitely buy a car from them again. It was the easiest car buying experience EVER!!! If you are looking for a Toyota, go to Olathe Toyota. More

Just was great to work with. He was incredibly knowledgeable about the vehicle and clearly knew his stuff. Additionally, he was very responsive when I had questions. Compared to the other two deal knowledgeable about the vehicle and clearly knew his stuff. Additionally, he was very responsive when I had questions. Compared to the other two dealerships I visited, I was by far most impressed with Justin on both the factors previously named. In fact, the main reason I decided to buy from Olathe was because of Justin (the other two dealers were able to match the price, but my experience with Justin at Olathe sold me on going there with my purchase). More

I have been home from the dealership for less than two hours and I have already recommended Olathe Toyota twice. Absolutely, the best experience ever! Bob was so approachable, respectful and honest. He ma hours and I have already recommended Olathe Toyota twice. Absolutely, the best experience ever! Bob was so approachable, respectful and honest. He made me feel like I was part of their family. More

We chose to visit Olathe Toyota after reading their rating and reviews on this site. We were deciding between the Honda Odyssey and the Toyota Sienna. We were impressed that Shannon Merkel (sales rating and reviews on this site. We were deciding between the Honda Odyssey and the Toyota Sienna. We were impressed that Shannon Merkel (sales person) had so many positive reviews so we contacted her and made an appointment to test drive the Sienna. Shannon was very helpful, knowledgable, and pleasant to work with ... just as her reviews had stated. We knew what we needed for our trade in and what was a fair market price for the Sienna and were pleased that Shannon was able to meet our terms. We were very happy with every aspect of our purchasing experience. We love our new Sienna and appreciate the "no pressure", friendly staff at Olathe Toyota. More