Olathe Toyota

Both salesmen were very patient and answered all questions we had. If they did not know the answer, they found out for us. They were friendly, and they let us take as much time as we needed to make questions we had. If they did not know the answer, they found out for us. They were friendly, and they let us take as much time as we needed to make decisions. More

Purchased two Toyotas. 2008 used Highlander, great value, great service, excellent folks. Also purchased 2012 Camry SE new. Wish we would have purchased a XLE but not shown. Current Camry 2012 wa value, great service, excellent folks. Also purchased 2012 Camry SE new. Wish we would have purchased a XLE but not shown. Current Camry 2012 warranty work (loose fendere) sent to Hendrick Toyota and they, Hendrick, wondered why also. Dealership has very nice folks, but we have been handed off twice now on warranty work. Glass replacement on the 2012 Camry (took two visits) and now loose fender to another dealer. My feeling is that you can do much better at another FULL service dealership for value and continued care. More

This dealership is the most helpful, personal and professional group of individuals we have ever dealt with about cars and service. We especially want to say that Daniel T. is as helpful and courteo professional group of individuals we have ever dealt with about cars and service. We especially want to say that Daniel T. is as helpful and courteous as ever. We don't think of dealing with any other person when it comes to cars. We have purchase our last three from Daniel and I doubt that it will be our last ! Thanks again Daniel for all of your help in meeting our expectations of what we were needing to do with a new car lease. Ron & Sherry H. More

This is the second car I have bought from this dealership. Each time I have had a great experience. This time around, I was unsure of what make/model of car to buy. I made several trips to this de dealership. Each time I have had a great experience. This time around, I was unsure of what make/model of car to buy. I made several trips to this dealer over a two month period as I narrowed my search. I never received any pressure and was always treated as I would want to be. I actually requested my sales consultant Shannon as she helped me with my previously purchased vehicle. She did not disappoint. She let me take my time and go through "my" process of elimination until I had come to the choice that was for me. Always helpful, always pleasant, it doesn't surprise me she has worked there for so many years. Thank you Shannon & thanks also to Kelly Thomas. More

This was my 4th Toyota purchase and the 2nd one from Olathe Toyota. I would never seriously consider buying from any other delership. Their service department alone was enough to bring me back to them Olathe Toyota. I would never seriously consider buying from any other delership. Their service department alone was enough to bring me back to them. The service department treats me fairly; never tries to intimidate me into doing a service that is not needed; they explain what they are going to do without using industry jargon and they treat me with respect and never make me feel stupid. My new purchase was the best experience ever. My salesman, Johannes Alberty, was hands down the best salesman I've ever had. He explained absolutely every feature on the vehicle, again in terms I could understand. He never got frustrated with me when I had to ask for repeat explanations when I unsure on a certain feature. He did not use high tactic games to get me to buy from Toyota. He was respectful and courteous. He even called me the day after my purchase to see how things were going and to see if I had any questions. I was encouraged to call Johannes or one of their techinal experts if I should have any questions about using the features on my vehicle. Olathe Toyota, Toyota vehicles, and Olathe Toyota Service Department epitomizes quality. More

My husband and I were very pleased with the car buying My husband and I were very pleased with the car buying experience we had at Kenny Thomas Toyota. We started shopping around Memorial Day weekend and My husband and I were very pleased with the car buying experience we had at Kenny Thomas Toyota. We started shopping around Memorial Day weekend and were greeted by Michael Cobb who listened to our wants and needs very closely. We were given info on several vehicles in the showroom but declined test drives because we weren't ready to decide. We were impressed with the warranties, finance info, and incentives ( which were unheard of at other dealerships around town) We continued to look and shop for the next couple of weeks and came back to work with Michael who was very pleasant and accomodating. When he didn't know the answer to some of our questions he went to research the answer and came back to discuss it in detail. We never felt pressured- just informed. Everyone we dealt with was very courteous and informative. We love our new Camry although there's a lot to learn with all the added features since our old car was 11 years old! More

As a single woman, I used to HATE buying or trading a car until I met Shannon Merkel! She has been the reason that I have stayed with Toyota and with this dealership. She made my buying experience easy and until I met Shannon Merkel! She has been the reason that I have stayed with Toyota and with this dealership. She made my buying experience easy and "painless". I have never felt that way about any other car sales person in my life! Whenever I am in the dealership for oil changes, if she is in, she always takes the time to to visit and update me with car options or family! I'm sure there are other women out there who feel the same panic feeling when buying a car...they just need to meet Shannon. More

My family has been Olathe Toyota customers now since 1999. We have had the pleasure to work with Shannon Merkel for all of those years. Shannon is a very friendly, conscientious salesperson who cares 1999. We have had the pleasure to work with Shannon Merkel for all of those years. Shannon is a very friendly, conscientious salesperson who cares a lot more about the relationship she is developing than the car she is selling. It is because of the high level of customer service, friendliness and personal relationships built over the years that keeps me, my wife, my daughter, and my son coming to Olathe Toyota. We are pleased to call Shannon, as well as others, friends. Thanks for the great work you do and provide the extended "Toyota Family". More

Friendly, patient, understanding. Family has bought from Shannon for over a decade. I will buy from her until I ever decide to not have a Toyota. There is a new Toyota dealership in Merriam that is bigger t Shannon for over a decade. I will buy from her until I ever decide to not have a Toyota. There is a new Toyota dealership in Merriam that is bigger than Olathe Toyota. I could go there but it's the connection I have with Kenny Thomas Olathe Toyota and with Shannon. Jack who is in the service department is always friendly to answer any questions I may have and is never pushing to make a decision for me. Overall, I will keep coming to Kenny Thomas Olathe Toyota. More

Robert was wonderful to deal with. He was helpful in every aspect of the transaction. Ask for him if you are looking for a new or used car. every aspect of the transaction. Ask for him if you are looking for a new or used car. More